How To Fix Virgin Media Slow Internet Speeds

There are a few ways to improve your WiFi signal. The best thing to do is to Broadband Speed Test . Otherwise, read on to find out more.

Find the best place for the Hub

The WiFi signal has to travel distances and through doors, walls and ceilings, which can affect its strength. To improve internet speed, find the Hub’s happy place – keep it upright, out in the open and away from radiators. Make sure it’s at least one metre away from electronic devices as these can all interfere with the WiFi signal.

Reboot the Hub

If you reboot the Hub, you’ll most likely find that this can improve WiFi connection. Turn the Hub’s power off at the wall, then check all the Hub’s cables are firmly connected – including the power cable and the white cable. Turn the power back on and wait for 5–10 minutes while the Hub starts up again.

Check each device

Improve WiFi speed by checking each device. Is there only one device that’s struggling? It could be an issue with that device rather than slow internet connection.

Run a super-intelligent WiFi home scan

You can use the Virgin Media Connect app to run a super intelligent-WiFi home scan. It’s our new-and-improved two-step speed test powered by SamKnows. First, it guides you around your home, room by room, to check WiFi performance in each one. Then, it tests your broadband speed to make sure there are no issues. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. If the scan finds any areas without WiFi, we’ll suggest ways to improve it – with our WiFi Pods, for example.

Use a wired connection

Make sure you’re using the best connection for the job to improve your internet speed. If you’re gaming on a console or working on a laptop or desktop, it might be best to connect these to the Hub with an Ethernet cable.

Check for area issues

You can use our clever service status tool to check for problems in your postcode which may be affecting your services and causing slow internet speed. If there are any issues, you’ll be able to follow the progress of the fix. And if there’s any upcoming work in your area, we’ll let you know about that too.