How To (hopefully) Restore Your Gmail Account If You Lose Access

Skip to main contentThe homepageThe VergeThe Verge logo.

The VergeThe Verge logo.
• Tech
• Reviews
• Science
• Entertainment
• AI
• CES
• Hamburger Navigation Button

The homepageThe VergeThe Verge logo.Hamburger Navigation ButtonNavigation DrawerThe VergeThe Verge logo.

• Login / Sign Up

closeCloseSearch

• TechExpand
  • Amazon
  • Apple
  • Facebook
  • Google
  • Microsoft
  • Samsung
  • Business
  • See all tech
• GadgetsExpand
  • Laptops
  • Phones
  • TVs
  • Headphones
  • Speakers
  • Wearables
  • See all gadgets
• ReviewsExpand
  • Smart Home Reviews
  • Phone Reviews
  • Tablet Reviews
  • Headphone Reviews
  • See all reviews
• AIExpand
  • OpenAI
  • Anthropic
  • See all AI
• Verge ShoppingExpand
  • Buying Guides
  • Deals
  • Gift Guides
  • See all shopping
• PolicyExpand
  • Antitrust
  • Politics
  • Law
  • Security
  • See all policy
• ScienceExpand
  • Space
  • Energy
  • Environment
  • Health
  • See all science
• EntertainmentExpand
  • TV Shows
  • Movies
  • Audio
  • See all entertainment
• GamingExpand
  • Xbox
  • PlayStation
  • Nintendo
  • See all gaming
• StreamingExpand
  • Disney
  • HBO
  • Netflix
  • YouTube
  • Creators
  • See all streaming
• TransportationExpand
  • Electric Cars
  • Autonomous Cars
  • Ride-sharing
  • Scooters
  • See all transportation
• Features
• Verge VideoExpand
  • TikTok
  • YouTube
  • Instagram
• PodcastsExpand
  • Decoder
  • The Vergecast
  • Version History
• NewslettersExpand
  • The Verge Daily
  • Installer
  • Verge Deals
  • Notepad
  • Optimizer
  • Regulator
  • The Stepback
• Archives
• Store

Subscribe

• Facebook
• Threads
• Instagram
• Youtube
• RSS

The VergeThe Verge logo.How to (hopefully) restore your Gmail account if you lose accessComments DrawerCommentsLoading commentsGetting the conversation ready...

• TechCloseTech

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Tech

• GoogleCloseGoogle

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Google

• How toCloseHow to

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All How to

How to (hopefully) restore your Gmail account if you lose access

It’s a good idea to prepare ahead of time in case of problems

by Barbara KrasnoffCloseBarbara KrasnoffReviews Editor

Posts from this author will be added to your daily email digest and your homepage feed.

FollowFollow

See All by Barbara Krasnoff

Updated Dec 10, 2021, 2:00 PM UTC

• Link
• Share
• Gift

If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement.

Illustration by Ori Toor

• TechCloseTech

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Tech

• GoogleCloseGoogle

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Google

• How toCloseHow to

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All How to

How to (hopefully) restore your Gmail account if you lose access

It’s a good idea to prepare ahead of time in case of problems

by Barbara KrasnoffCloseBarbara KrasnoffReviews Editor

Posts from this author will be added to your daily email digest and your homepage feed.

FollowFollow

See All by Barbara Krasnoff

Updated Dec 10, 2021, 2:00 PM UTC

• Link
• Share
• Gift

If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement.

Barbara KrasnoffCloseBarbara Krasnoff

Posts from this author will be added to your daily email digest and your homepage feed.

FollowFollow

See All by Barbara Krasnoff

is a reviews editor who manages how-tos and various projects. She’s worked as an editor and writer (and occasional sci-fi author) for more years than she cares to admit to.

Losing access to your Google / Gmail account can be an incredibly frustrating and unhappy experience. When researching this article, I came across several accounts of people who had been locked out of their accounts after forgetting their passwords — and a few who had still not been able to get back in, even after several weeks.

Google does provide a list of methods to try if you’ve been locked out of your account — either because you’ve forgotten your password or because somebody has hacked into your account and changed it. Sometimes, they work.

Your options beyond Google’s suggestions may be limited, so it’s best to be prepared ahead of time. Here are some suggestions to place you in the best possible position to get your stuff back.

This story is part of Keep it Locked: how to protect yourself online.

Back up your account regularly

If you should ever (knock on wood) lose access to your account, it will be less of a blow — and is less likely to get your blood pressure shooting up — if you have a recent backup of your data. Google provides a means for you to download your data that it calls Takeout. You can download all the data from all of your Google apps, or from some of them, or just from a single app such as Gmail.

The formats of the downloads vary depending on the type of data. Your email will be downloaded in the MBOX format, which can be then uploaded into another Gmail account or into most other email services or apps.

Use a password manager

An ounce of prevention being worth — well, you know the rest — the best way to prevent yourself from losing access to a Google account because of a lost password is to use a password manager to keep your password safe. (And no, keeping your Google password in the Google Password Manager isn’t going to help.) Password managers like Bitwarden, 1Password, and Zoho Vault can make sure that sudden brain freezes won’t keep you out of your email.

Keep a record of your old password

One of the ways Google verifies your identity if you lose your password is to ask you to type in your previous password. If it’s been a while since you changed your password (assuming you’ve ever actually changed it), it may be hard (or impossible) to remember that former password. So when you change your Google password — and it’s not a bad idea to change it regularly — keep a record of your old password somewhere safe.

A good strategy here is to use your password manager — you use one, right? — to keep track of old passwords. Most password managers will offer to update the existing entry for an app when you create a new password; if possible, you can opt instead to create a new entry and then go back and edit the old one to say something like “Gmail - old password.”

Related

• The best free password manager

If you’re not using a password manager (and if you’ve lost your password, there’s a good chance you’re not), then perhaps you can keep a list of old passwords in an encrypted file. Just in case.

Worse comes to worst, Google suggests that you try to remember any password you’ve used in the past — or your best guess.

Check to see what recovery info is available

It’s a good idea to provide Google ahead of time with as much recovery info as you feel comfortable with, so that if you ever need to verify your identity, you have some choices.

• Go to your Google account page and then click on “Security” in the left-hand column.
• Scroll down to “Ways we can verify it’s you.”
• You’ll see whether you’ve registered a recovery phone number or a recovery email. (Note: if you entered an answer to a security question sometime in the past, you’ll see that in the listing as well; however, if you click on it, you’ll get a notice telling you that Google no longer supports security questions.)
• If you don’t have any of these filled in, it may be a good idea to fill in at least one. If you want to be really careful, go ahead and enter your info. Here’s how.

Set up a recovery email account

Your recovery email account can be another Gmail account, another email account from a different service, or even a relative’s or friend’s account. (Make sure that relative or friend is security-savvy.)

• Go to the “Ways we can verify it’s you” section (see above) and click on “Recovery email.”
• Type in your chosen recovery email address and click on “Verify.”
• Google will send a six-digit verification code to the email address you entered. Go to your email, copy the code, and go back to the recovery page to enter the code. (You have 24 hours before you have to get another code.)
• You should get a small pop-up indicating that your recovery email has been verified.

Set up a recovery phone number:

• Go to the “Ways we can verify it’s you” section (see above) and click on “Recovery email.”
• Click on “Add Recovery Phone” and enter the phone number in the pop-up box.
• Google will text you a verification code at that phone number. Enter it in the pop-up box.

Remember when you started the account

If all else fails, Google may ask you approximately when you created the account. Personally, I have no idea when I started most of my Gmail accounts; if you want to check out when you started yours, probably the easiest way is to find your earliest Gmails (now, when you have access to your account) and keep that info somewhere safe. (This, of course, assumes that you haven’t been efficient enough to delete all your old emails; in that case, this won’t help.)

• In your Gmail account, go to the left-hand menu, find “All Mail,” and click on it.
• Look in the upper right corner for the number of emails you have. (It will say something like “1-50 of 2,000.”) Click on that and select “Oldest.”
• Your email will now sort in the order of oldest first; if you (like me) haven’t been very good about deleting email, this should give you some idea of when you started the account.

Google does offer some other pieces of advice for those who are having trouble restoring their websites, including sending all the info you can using your usual computer, in the same location that you usually compute in, and with your usual browser.

Recover your password

So what if you actually do lose your password or can’t get into your account for another reason? Well, you go to Google’s recovery page and start answering those questions.

Unfortunately, when I tried it on a test account, I realized that my options were limited indeed. I was first asked for the last password I had used, then for a verification code from my alternate email, a verification code from my phone, and the answer to my security question (despite Google’s assertion that it no longer used security questions). When I claimed I didn’t have any of these available, the last screen simply urged me to try again. I went through the whole rigmarole again — and was again urged to “Try again.” There was no alternative offered.

You can also try going to the “Can’t sign into your Google Account” page and selecting one or more of the choices offered to see if there are any other options.

But be aware that, even if you can enter the information Google’s bots ask for, it may not be enough. Back in 2017, tech journalist Ron Miller got locked out of his Google account; in an article, he described his considerable travails.

So what can you do? If you really want to keep your emails — and other Google data — available, make sure you have as many ways to restore your account as possible, and don’t forget to back it all up, just in case. Otherwise, after trying everything you can, you may have to do what Google suggests at the bottom of its “Tips to complete account recovery steps” page — and create a new account.

Update, December 10th, 2021, 9AM ET: This article was originally published on August 4th, 2021, and has been updated to add information on password managers, and to reflect current methods and options in Gmail.

Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.

• Barbara KrasnoffCloseBarbara KrasnoffReviews Editor

  Posts from this author will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All by Barbara Krasnoff

• GoogleCloseGoogle

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Google

• How toCloseHow to

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All How to

• TechCloseTech

  Posts from this topic will be added to your daily email digest and your homepage feed.

  FollowFollow

  See All Tech

Most Popular

Most Popular

1. Sony’s TV business is being taken over by TCL
2. How much can a city take?
3. Netflix revises Warner Bros. bid to an all-cash offer
4. How BYD beat Tesla
5. Roland’s Go:Mixer Studio turns your phone into a mobile music studio

The Verge Daily

A free daily digest of the news that matters most.

Email (required)Sign UpBy submitting your email, you agree to our Terms and Privacy Notice. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.Advertiser Content From

This is the title for the native ad

More in Tech

FTC says it will appeal Meta antitrust lossNova Launcher’s new owner might offer a version with adsGoogle has finally killed the Stadia Bluetooth tool — but this person rescued itSamsung’s discounted microSD Express card more than doubles your Switch 2 storageThe best iPad deals you can get right nowAmazon’s CEO says tariffs are starting to ‘creep into’ pricingFTC says it will appeal Meta antitrust lossLauren FeinerJan 20Nova Launcher’s new owner might offer a version with adsJay PetersJan 20Google has finally killed the Stadia Bluetooth tool — but this person rescued itSean HollisterJan 20Samsung’s discounted microSD Express card more than doubles your Switch 2 storageSheena VasaniJan 20The best iPad deals you can get right nowBrandon Widder and Brandon RussellJan 20Amazon’s CEO says tariffs are starting to ‘creep into’ pricingEmma RothJan 20Advertiser Content From

This is the title for the native ad

Top Stories

Jan 19It’s worse than it looks in MinneapolisJan 20Sony’s TV business is being taken over by TCL3:33 AM UTCOne year in, Big Tech has out-maneuvered MAGA populistsJan 20How BYD beat TeslaJan 20Netflix earned $1.5 billion from ads in 2025Jan 18Under Musk, the Grok disaster was inevitable