How To Sample A Process And Create A Spindump For The Support ...

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How to sample a process and create a spindump for the Support Team? 3 users found this article helpful

• Applies to:
  • Parallels Desktop for Mac Standard Edition
  • Parallels Desktop for Mac Pro Edition
  • Parallels Desktop for Mac Business Edition
• Last Review: Jun 20, 2019
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Question

I have a slow performance issue (or one of the Parallels processes is hung). I was asked by the Support Team to sample a process and collect a spindump. How I can do it?

Answer

1. Open Activity Monitor (Finder > Applications > Utilities > Activity Monitor).

2. Click on the process you need to sample > click on the gear icon > Sample process:

   

3. Wait until the sample will be created.
4. Save the document on your Desktop.

5. Then open Terminal (Finder > Applications > Utilities > Terminal) and execute the command:

   sudo spindump -file ~/Desktop/spindump.txt

   

   Note: You will need to enter the Mac password. You won't see the password. Just type it and press Enter\Return.

6. Spindump.txt file will appear on the Desktop as a result. Take both files and attach them to your reply.

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