How To Send Us A Mobile Device Or Accessory - Verizon

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How to send us a mobile device or accessory

How to send us a mobile device or accessory

Get steps to ship us your 30-day return, warranty, early upgrade or trade-in device.

About About Expand All

Why might I have to send a mobile device to Verizon?

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You may need to send us a mobile device (e.g., phone, tablet, etc.) because you:

• Changed your mind about a purchase during the 30-day return & exchange period.
• Have a malfunctioning device that's under warranty.
• Want to trade in for a new device or do an early upgrade.

Note: If you need to send us your home internet equipment (e.g. routers, receivers), different return processes apply. Visit our LTE Home Internet FAQs*, 5G Home Internet FAQs or Fios Equipment return page to learn more. *LTE Home and LTE Home Plus Internet plans are no longer available to add to accounts.

What are the steps to send in a mobile device?

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No matter why you’re sending us a mobile device, you must prepare the device before sending (e.g., backing up content and wiping data). Shipping materials and time frames differ for 30-day returns and exchanges, replacements, upgrades and trade-ins. Use the links on this page for specific steps.

How do I remove my personal information before I send back my mobile device?

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Before you ship the device to us:

• Transfer your content.
• Turn off Find My Device (Android) or Find My App (iOS).
• Restore your device to factory default settings (Android and iOS).
• Keep or destroy removable or portable memory cards or modules (i.e., memory card, SIM card).

Can I print a new shipping label online for my mobile device return?

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If you lost your shipping label for a mobile device, you may be able to print a new one online. Learn more about shipping different kinds of returns:

• Mobile 30-day return and exchange FAQs
• Device Payment Agreement FAQs
• Certified Like New Replacements FAQs
• How to trade in your mobile device FAQs

Good to know: If you bought at a Verizon Authorized Retailer, contact that retailer (except for warranty replacements).

Can I turn in a mobile device at a local Verizon store?

Review full answer

Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges. If you're trading in a device, visit our Trade-In Tracker for available options. You can't turn in your device at a Verizon store if you:

• Bought the item at a Verizon Authorized Retailer (except for warranty replacements)
• Are sending in a defective device that's under warranty.

Learn about device recycling at Verizon stores.

How do I track my shipment to Verizon?

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Use the carrier's (e.g., FedEx, UPS, etc.) tracking number to track your shipment.

Where can I find additional help?

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Visit our support pages for additional help: 30 day returns & exchanges

• Verizon Return Policy - 30-day returns & exchanges
• How to return & exchange

Warranty replacements

• Certified Like New Replacements FAQs

Trade-ins

• Device trade-in FAQs
• Trade in a device now

Home Internet equipment returns

• Learn about 5G Home equipment returns
• Learn about LTE Home equipment returns*
• Learn about Fios Home equipment returns

*LTE Home and LTE Home Plus Internet plans are no longer available to add to accounts.

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