I Cannot Schedule An Applicant's Fingerprint Appointment Using The ...

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  2. I cannot schedule an applicant’s fingerprint appointment using the Inquiry ID/OCA number I received from BCCU. What can I do?
I cannot schedule an applicant’s fingerprint appointment using the Inquiry ID/OCA number I received from BCCU. What can I do?

There are a few reasons that may result in an applicant not being able to schedule a fingerprint appointment:

  • The applicant received an Additional Information Needed notification. Applicants cannot schedule a fingerprint appointment until they have provided the requested additional information.

  • There is a 30 minute delay from when the requesting entity has chosen to continue with fingerprinting from their Entity Account page in the Background Check System (BCS). Requesting entities must choose to continue with fingerprinting once an Interim FP result is issued for the applicant to be fingerprinted. We suggest waiting 30 minutes to an hour after selecting proceed to fingerprints in BCS before trying to schedule the fingerprint appointment.

  • The background check Inquiry ID/OCA number that is being used may be a Name and Date of Birth (NDOB) background check, not a fingerprint check.  Review the type of background that was submitted to confirm it was a fingerprint based background check.

If you are still unable to schedule an appointment, please contact BCCU.

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