Instacart Help Center - Deleting Your Account

Skip to main contentAccount deletion and deactivation

Having an Instacart account is absolutely free! There's no charge for keeping an account open. We add new stores, features, and exclusive deals as we grow.

Are you looking to cancel your upcoming monthly or yearly Instacart+ membership renewal? Follow the steps here.

Need to turn off promotional emails? Here’s how.

Account deletion

Please note that deleting your account is permanent and you can’t use it once deleted. You’ll need to create a new account if you want to use Instacart again.

Before requesting to delete your account, please:

• Wait until any active orders have been delivered/picked up.
• Cancel your Instacart+ membership, if you have one.

If you’re sure you want to delete your account, follow the directions below for the website or app.

In the app—

1. Tap the Account icon in the upper right corner.
2. Tap Settings.
3. Tap Personal information.
4. Tap Delete account.

On the website—

1. Submit an account deletion request here
2. Log into your Instacart Account

Look for an email from OneTrust with further instructions. Check your spam folder if it’s not in your inbox.

Once you get the email, select Confirm in the email. Please do so within 7 days or you’ll have to submit another request to delete your account.

For more information about data deletion and your privacy rights, see our Privacy Policy. 

Account deactivation

When you deactivate your account, you stop receiving notifications and promotional emails. You can still place orders.

Account deactivation occurs 1 of 2 ways—

1. You contact Customer Experience to ask for account deactivation.
2. Instacart deactivates it due to potential fraud or other risks.

What to expect if Instacart deactivates your account—

• Look for an email from our Financial Risk and Account Security team. Reply to that email with any requested information. 
• You can appeal the deactivation once you submit the requested information.
• For approved appeals: your account reactivates and, if applicable, refund requests can process. 
• For denied appeals: your account stays deactivated and refund requests are denied.

 

Profile and Account SettingsHow Instacart WorksHow to use EBT SNAPPlacing OrdersInstacart BusinessTerms of Promo Credit Gift CardInstacart Sweepstakes RulesPricing Discounts FeesInstacart PlusDeliveryOrder in ProgressPayments and Gift CardsSenior and Specialized Support

• Profile and Account Settings

• How Instacart Works

• How to use EBT SNAP

• Placing Orders

• Instacart Business

• Terms of Promo Credit Gift Card

• Instacart Sweepstakes Rules

• Pricing Discounts Fees

• Instacart Plus

• Delivery

• Order in Progress

• Payments and Gift Cards

• Senior and Specialized Support