Instantly Turn Business Calls Into A 3-Way Call - Dialpad

How to set up a three-way call in other ways

1. On an iPhone

1. Call the first person, and once you’ve connected, tap "Add call.”

2. Call the second person, and once the call’s been established, tap "Merge calls."

3. To drop someone from the call, tap "Conference," then tap the red phone icon next to the participant you want to drop and tap "End call.”

4. To talk to one of the participants privately, tap the "Conference" button, then tap "Private" next to that person. To continue the call normally, tap “Merge calls.”

2. On an Android phone

1. To start three-way calling on an Android phone, open your dialer app and call the first person. Once they’ve picked up, you can call the second person. Like with an iPhone, the first call is a regular one; all you do is dial from your keypad or choose a contact recent caller list.

2. Now, add the call via the "Add call" button and your phone’s keypad will pop up.

3. Dial the second person and wait for them to pick up the phone.

4. Once they pick up the phone, you’ll see the "Merge call" button. Tap this and your phone will merge the calls into a three-way call.

3. On a landline telephone

Ah, the old-school way. It’s relatively simple to set up a three-way call if you have to use an analog phone, but not as easy as using a business phone app or even your regular smartphone dialer.

If you’re using a home or office telephone, add the first caller by dialling their number as you usually do, and let them know you’re setting up a three-way call.

Then, activate three-way calling by quickly pressing and releasing the hang-up button (flash button). Dial in the second person and wait until you hear the dial tone.

You can then call the second person. When they answer, tell them you’re setting up a three-way call. Now press the release or hang-up button, and all three of you should be connected.

Three-way calling with Dialpad

Clear communication, quickly

Three-way calling is especially useful when you need people to join a conversation quickly. All three participants can have their say without the need to make a series of back-and-forth calls. This way, you can set up an impromptu discussion in just a few clicks or button presses.

Three-way calls can help especially in customer support situations.

For example, customer service agents can convert a regular incoming call with an unhappy customer into a three-way call with their manager to resolve issues quickly and de-escalate the customer complaint.

Alternatively, a technical support team member can escalate a problem with a customer to a supervisor in real-time, while remaining on the call themselves and continuing to provide their technical input.