IPhone Call Volume Low - Apple Support Communities

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Go back to my question iPhone User profile for user: Austinmaxey Austinmaxey Author User level: Level 1 34 points iPhone call volume low

The volume coming from my ear speaker on my iPhone Xs Max is really low making it difficult to hear.

I have tried all these steps bellow and still have an issues have even did a factory reset with no resolve.

im up to date on the current iOS 13.3

Turn up the volume
While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.
Check the connections
If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.
Make sure that you don't have anything plugged into the headphone jack or the dock connector.
Go to Settings > Bluetooth and turn off Bluetooth.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty.
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or screen protector.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update your iPhone to the latest version of iOS.

[Re-Titled by Moderator]

Posted on Dec 20, 2019 3:02 PM

Me too (2668) Me too Me too (2668) Me too Reply

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1 reply

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User profile for user: chris_g1 chris_g1 User level: Community Specialist

Dec 23, 2019 9:35 AM in response to Austinmaxey

Hello Austinmaxey,

Thank you for posting. I see you've been having issues with hearing while on calls, and it sounds like you've covered all of the steps in the link titled If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone.

If that's correct and you find the issue persists after trying everything in the link above, I recommend that you Contact Apple Support next.

Take care.

Reply

Link

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