Issues Connecting To Plusnet - Kitz Forum

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Author Topic: Issues connecting to Plusnet (Read 8758 times)

andrewtjb

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Issues connecting to Plusnet
« on: February 24, 2022, 08:13:50 PM » HeyI'm wondering if anyone has ever run into this issue before.I've been with plusnet for over a year with frequent dropouts but the sync always stays up.3 days ago my internet went dead and hasn't worked since but router stays synced.My router is a vr600 v3 and the error says "Check the DSL settings such as VLAN ID. Contact your Internet service provider to confirm if your line is in good condition."I've had openreach out today and he was baffled by this to as all the tests on the line passed. He also tried swapping ports and doing a line reset but it still won't work.I've been in touch with plusnet again but they can't give me a reason either.This what the logs look like.ID Time Type Level Log Content1 2022-02-24 20:11:46 PPP Information sent [PADI Host-Uniq(0x00005267)]2 2022-02-24 20:11:36 DHCPD Notice Send ACK to 192.168.1.1153 2022-02-24 20:11:36 PPP Information sent [PADI Host-Uniq(0x00005267)]4 2022-02-24 20:11:31 PPP Information sent [PADI Host-Uniq(0x00005267)]5 2022-02-24 20:11:31 PPP Information sent [PADT session is 5587]6 2022-02-24 20:11:12 PPP Warning Connect script failed7 2022-02-24 20:11:12 PPP Error Unable to complete PPPoE Discovery8 2022-02-24 20:11:12 PPP Warning Timeout waiting for PADO packetsThanks[Moderator edited to adjust the table formatting.] « Last Edit: February 24, 2022, 11:19:09 PM by burakkucat » Logged

meritez

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Re: Issues connecting to Plusnet
« Reply #1 on: February 24, 2022, 09:02:21 PM » Hi,Do you mean a TP-Link VR600 v3, are you on the latest firmware: https://www.tp-link.com/uk/support/download/archer-vr600/#Firmware Logged

andrewtjb

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Re: Issues connecting to Plusnet
« Reply #2 on: February 24, 2022, 09:06:09 PM » Quote from: meritez on February 24, 2022, 09:02:21 PM
Hi,Do you mean a TP-Link VR600 v3, are you on the latest firmware: https://www.tp-link.com/uk/support/download/archer-vr600/#Firmware
Sorry yes it's the vr600 v3 and it's on the latest firmware. Logged

meritez

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Re: Issues connecting to Plusnet
« Reply #3 on: February 24, 2022, 09:09:13 PM » Quote from: andrewtjb on February 24, 2022, 09:06:09 PM
Sorry yes it's the vr600 v3 and it's on the latest firmware.
when you set it up, did you choose Other isp and configure manually or did you choose the Plusnet ISP scripted entry in the quick setup? Logged

andrewtjb

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Re: Issues connecting to Plusnet
« Reply #4 on: February 24, 2022, 09:15:01 PM » Choose plusnet from the option.The router isn't new has been working for awhile apart from some dropouts.Internet just went dead 3 days ago without me changing any settings.I also tried the plusnet router to see if it would work but it gets stuck on a solid orange light. Logged

meritez

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Re: Issues connecting to Plusnet
« Reply #5 on: February 24, 2022, 09:30:18 PM » Can you try a manual configuration, the error message is the connect script failed, suggesting a preconfigured requirement is failing.The PPPoE discovery failure may be indicative of a failure within the preconfigured Plusnet ISP option in the quick setup wizard. Logged

andrewtjb

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Re: Issues connecting to Plusnet
« Reply #6 on: February 24, 2022, 10:02:57 PM » I just tried deleting the internet profile and creating a new custom one but same result. :( Logged

Iain

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Re: Issues connecting to Plusnet
« Reply #7 on: February 24, 2022, 10:29:54 PM » Have you changed the PN member centre password recently? Logged

andrewtjb

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Re: Issues connecting to Plusnet
« Reply #8 on: February 24, 2022, 10:34:23 PM » No same password it's always been. Logged

meritez

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Re: Issues connecting to Plusnet
« Reply #9 on: February 24, 2022, 10:47:13 PM » If you dial 17070 do you get the correct number repeated back to you?Just trying to rule out a crossed line with a neighbour. Logged

Edinburgh_lad

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Re: Issues connecting to Plusnet
« Reply #10 on: February 24, 2022, 11:13:17 PM » I'd check your username and password, as clearly you have a sync, but not connecting to the Internet (did anyone reset the router, mistyped the password?) Logged

burakkucat

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Re: Issues connecting to Plusnet
« Reply #11 on: February 24, 2022, 11:27:04 PM » Having adjusted the table format in the opening post and then reading the table chronologically (from the bottom, upwards) it is clear that there is no problem within the Openreach domain (the physical line, the line-card port, etc) but a failure maintaining a PPPoE session with the Plusnet equipment. Logged :cat: 100% Linux and, previously, Unix. Co-founder of the ELRepo Project.Please consider making a donation to support the running of this site.

tubaman

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Re: Issues connecting to Plusnet
« Reply #12 on: February 25, 2022, 08:46:31 AM » The fact that the Plusnet router also fails shows there is definitely a fault. As @burakkucat says it can't get a PPPoE session established so it's Plusnet who need to sort it. Logged BT FTTC 55/10 Huawei Cab - Zyxel VMG1312-B10A > BT 'Smart' Hub 2

andrewtjb

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Re: Issues connecting to Plusnet
« Reply #13 on: February 25, 2022, 01:26:17 PM » I don't currently have a phone hooked up to check the number.Openreach have been here again this morning and I'm still waiting on a update.I think the issue is with plusnet too but it's like banging my head against a wall lol They don't seem to understand the issue when I speak to them.They just keep saying it's showing up fine on their end and it's syncing even though I've tried to explain it's syncing but not able to start a PPPoe session. Logged

j0hn

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Re: Issues connecting to Plusnet
« Reply #14 on: February 25, 2022, 01:29:00 PM » Have you tried their forum? The staff there are much much more knowledgeable than the average CS agent on the phone. Logged Talktalk FTTP 550/75 - Speedtest - BQM
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