Leave A Voicemail Message Without Calling The User

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5. Send and Receive Voicemail Messages
6. Leave a Voicemail Message without Calling the User

   This topic describes how to send a voicemail message without ringing extensions.

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          Never miss a lead by allowing your customers to leave voicemail messages. This topic describes how to forward various kinds of calls to voicemail.

        • Leave a Voicemail Message without Calling the User

          This topic describes how to send a voicemail message without ringing extensions.

        • Forward Voicemail Messages to Email

          Email is one of the most popular communication tools for business. Forwarding voicemail messages to email is an efficient business feature that allows employees to receive voicemail audio files as email attachments. This topic describes what you can do with voicemail to email and how to forward voicemail message to email for specific extension users.

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Leave a Voicemail Message without Calling the User

This topic describes how to send a voicemail message without ringing extensions.

Background information

Although you can send a message by email or text, sometimes there is no replacement for the emotion, inflection, and sincerity of your voice. When you do not want to disturb someone or when you do not have time for a phone conversation, you can send a voicemail message without calling extension.

It is useful in a team work. When your partners are busy in a meeting or after work, but you have some information that need to share with them, you can send a voicemail message without calling them. It allows your partner to reflect prior to responding.

Prerequisites

This feature is only for internal extension users.

Procedure

1. To leave a voicemail message to a specific extension user, dial feature code (*12) followed by extension number (for example, *121001).
2. To leave a voicemail message to a queue, a ring group, or a custom group, dial feature code (*12) followed by group voicemail number (for example, *126100).
3. Follow the voice prompt to leave your message.
4. When done, hang up or press #.

Tip: The default feature code for sending voicemail messages is *12. You can change, enable, or disable the code on PBX web portal: Call Features > Feature Code > Voicemail > Leave a Voicemail for Extension/Group Voicemail. On this page

• Background information
• Prerequisites
• Procedure