Leaving Feedback For Buyers - EBay

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Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback as soon as they've paid—they'll be more likely to leave prompt feedback for you in return.

Are you a buyer looking to leave feedback for a seller? Read our article on leaving feedback for sellers

As a seller, you can only leave positive feedback for buyers. This aligns with industry standards, as businesses do not typically have the option to leave a public review of their customers. You can leave feedback for up to 90 days from when the transaction was completed.

If you think a buyer has breached any of our policies, please report a buyer - opens in new window or tab to let us know. Bear in mind that leaving a positive feedback rating with a negative comment can cause confusion for other members and will therefore be removed.

How to leave feedback for buyers

Follow these steps to leave feedback:

1. In Seller Hub - opens in new window or tab or My eBay - opens in new window or tab, navigate to Selling, then Orders.
2. Choose the item(s), then select Leave feedback.
3. Select Positive, enter a comment, then Leave feedback.

Tip If you think feedback you received goes against our Feedback policy, you can request removal through Seller Help - opens in new window or tab.

How to add a follow-up feedback comment

You can't change feedback you left for a buyer, but you can add extra comments. Find the feedback you left, and select Follow up on the right side of the page.

Once you leave a follow-up comment, it will appear directly below the original feedback comment you left for the buyer. You can only leave one follow-up, and you can't edit or retract it. Leave a follow-up feedback comment - opens in new window or tab

Viewing and responding to feedback from buyers

Read our best practices on how to handle negative or neutral feedback from buyers, including how to ask a buyer to reconsider their rating.

Feedback policy

We always want your feedback to properly reflect the service you provide to your buyers, and will remove harmful or irrelevant feedback comments and images.

Automatic feedback settings

Discover how you can automate the process of leaving feedback.

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• Feedback

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