Message "Error While Installing" - Apple Support Communities

• Apple
• • Store
  • Mac
  • iPad
  • iPhone
  • Watch
  • Vision
  • AirPods
  • TV & Home
  • Entertainment
  • Accessories
  • Support
• 0+

Community Local Nav Open Menu Local Nav Close Menu

• Ask the Community
• Browse
• Search

Sign in

• Sign in
• Sign in corporate

Go back to my question macOS / Earlier Operating Systems User profile for user: nomilkincarbonara nomilkincarbonara Author User level: Level 1 20 points Message "Error while installing"

Whenever I start my Macbook, "Error while installing" shows and it says "Expecting value: line 1 column 1(char 0)". I don't use any coding languages like python.

Please let me know how to get rid of it. Thanks.

MacBook Pro 13″, macOS 10.12

Posted on Feb 27, 2021 2:04 AM

Me too (1226) Me too Me too (1226) Me too Reply Question marked as Top-ranking reply User profile for user: OceanDrifter OceanDrifter User level: Level 1 14 points

Posted on Mar 1, 2021 12:34 AM

Just been in Apple support Chat

I ran Malware Bytes

https://www.malwarebytes.com/mac/

It detected one third part Malware file and some adware files

The Malware file path was Library/ApplicationSupport/.77B8A707-D8A5-4FBA-AAB9-7475351FDC70

Quarantined the Malware file (along with some adware files)

Error message on startup now stopped appearing.

View in context

Similar questions

• My macbook showing startup error -2002F Erased my mackbook pro and tried to install macos from recovery but its keep showing error -2002F on startup. Any solutions? 4644 2
• When trying to reinstall Mac OS. Get error a required download is missing. Laptop would not boot anymore try to reinstall it by using the command+r on power up but getting error A required download is missing. 1736 4
• Error when install macOS Hi support team, My name is Tien I am reinstalling macOS on my iMac, I have this message when trying to reinstall: "an error occurred while preparing the installation. try running this application again" Could you please help me? Thanks team Best regard, Tien 2629 1

93 replies

Loading page content

Page content loaded

Question marked as Top-ranking reply User profile for user: OceanDrifter OceanDrifter User level: Level 1 14 points

Mar 1, 2021 12:34 AM in response to nomilkincarbonara

Just been in Apple support Chat

I ran Malware Bytes

https://www.malwarebytes.com/mac/

It detected one third part Malware file and some adware files

The Malware file path was Library/ApplicationSupport/.77B8A707-D8A5-4FBA-AAB9-7475351FDC70

Quarantined the Malware file (along with some adware files)

Error message on startup now stopped appearing.

Reply

Link

User profile for user: bapplem bapplem User level: Level 1 8 points

Mar 6, 2021 4:18 PM in response to OceanDrifter

I had the same dialogue box beginning late February 2021. Today, installed Malware Bytes, which found 20 items for quarantine. One of those was the recently identified Silver Sparrow malware. Malware Bytes quarantined the items, then restarted my MBP (OS 10.12.6), reran Malware Bytes, which found no items in need of quarantine. The dialogue box we've all been experiencing has not reappeared.

Thanks, Oceandrifter for the research and reference to Malware Bytes.

Reply

Link

User profile for user: OceanDrifter OceanDrifter User level: Level 1 14 points

Mar 3, 2021 10:40 AM in response to SosaOnAir

Take a look at the replies in the thread

The Malware file path is Library/ApplicationSupport/.77B8A707-D8A5-4FBA-AAB9-7475351FDC70

it is a hidden file - filname starts with a . [dot]

Delete the file (or move to another folder if you feel unhappy deleting)

restart

Reply

Link

User profile for user: rhjones711 rhjones711 User level: Level 1 4 points

Mar 8, 2021 5:43 AM in response to laneybee03

I downloaded the free version of Malwarebytes. (older version, because I still use El Capitan.)

Then ran scan. Picked up a number of issues. Malware places it in quarantine. Now I dont get that message anymore.

Reply

Link

User profile for user: PC-Max PC-Max User level: Level 1 4 points

Mar 1, 2021 9:38 PM in response to nomilkincarbonara

Hi. I used CleanMyMacX software. Its free. The only thing with it is that it will detect the malware but you have to purchase it to auto remove. That said it lists the malware and allows you to click and remove malware manually. I had over 19 on my list and removed them one by one. Small hassle but it worked and the message does not pop up anymore. Hope this helps. Cheers!

Reply

Link

User profile for user: Snapbegone Snapbegone User level: Level 1 9 points

Mar 3, 2021 9:06 AM in response to OceanDrifter

OK I ran CleanMy MacX and it detected several Malware, I purchased it and deleted the Malware

and so far seems to have stopped the error message popping up randomly every few hrs.

Just a mystery where it came from as I am very careful about what I download and as far as I

know nothing updated or was downloaded in the last 2 weeks.

Reply

Link

User profile for user: jolene424 jolene424 User level: Level 1 4 points

Mar 4, 2021 1:06 PM in response to nomilkincarbonara

https://www.google.com/amp/s/howtoremove.guide/expecting-value-line-1-column/

I followed the directions to delete recent extensions on my Safari-preferences-extensions and the message stop popping up after startup.

Reply

Link

User profile for user: T-Cas T-Cas User level: Level 1 5 points

Mar 12, 2021 9:51 AM in response to La Castafiore

I had the same problem on my iMac. It’s funny how it happened to all of us in the same time frame...

Run Mawarebytes. Once I did that, it eliminated the malware and I never had that message come up again.

Reply

Link

User profile for user: murbina72 murbina72 User level: Level 1 4 points

Mar 6, 2021 2:50 PM in response to SimplyKlick

It’s been two days since I removed Zoom altogether and no pop up error any longer. 🤷🏻‍♀️

Reply

Link

User profile for user: Moonmoonpig Moonmoonpig User level: Level 1 4 points

Mar 1, 2021 8:49 AM in response to T-Cas

I ran Malware Bytes and it resolved the problem. I can see some of the users here also fixed it. Maybe you try to run it again or get rid of the malware file as mentioned by OceanDrifter. Good luck!

Reply

Link

User profile for user: Moonmoonpig Moonmoonpig User level: Level 1 4 points

Mar 1, 2021 8:33 AM in response to OceanDrifter

I also installed the MalewareBytes and error gone. Thanks OceanDrifter!!

Reply

Link

User profile for user: T-Cas T-Cas User level: Level 1 5 points

Mar 3, 2021 7:04 AM in response to Foulkes10

I have an iMac and it happened to me about 5 day ago. Download Malwarebytes and remove the problems. It worked for means others...

Reply

Link

User profile for user: AndrewLupis AndrewLupis User level: Level 1 8 points

Apr 27, 2021 7:11 AM in response to nomilkincarbonara

SOLVED: For myself there may have been a couple sources of the problem. It has been a week now since I have had no error message displayed. One of the two possible causes was a file in "Library > LaunchAgents" called com.FHilEnLirpnWkxhyqvwjyFrmBeYMAgent.plist. I deleted this file and restarted the MacBook Pro. Unfortunately the error message still kept appearing. The next possible cause was in "Library > Preferences" called com.behenic.peglet.plist. I deleted this file and restarted my MacBook Pro again. It has been one week since then and I have not seen the error message display again.

Andrew Lupis

Reply

Link

User profile for user: OceanDrifter OceanDrifter User level: Level 1 14 points

Mar 1, 2021 4:21 AM in response to neolito_81

The Malware file path is Library/ApplicationSupport/.77B8A707-D8A5-4FBA-AAB9-7475351FDC70

It may be hidden

Its removal worked for me

Reply

Link

User profile for user: OceanDrifter OceanDrifter User level: Level 1 14 points

Mar 1, 2021 7:51 AM in response to T-Cas

ran malqre bytes, quarantined the file. Worked for myself and the OP. Can't offer any more advice I'm afraid.

Reply

Link

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

• Go to page of 7

Message "Error while installing"

Welcome to Apple Support Community A forum where Apple customers help each other with their products. Get started with your Apple Account. Learn more Sign up Ask a question Reset