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Hotspot Data Troubleshooting Having trouble using Hotspot Data? Look at the list of common issues below.

My Hotspot Data is not working. How can I ensure it's enabled?

Ensure that you have Hotspot Data enabled on your phone:

• Android - From the home screen > Select Settings > More Networks > Tethering and Wi-Fi Hotspot
• Windows - From the home screen > Select Settings > Internet Sharing > Turn Sharing On

I don't know if Hotspot Data is available.

Open the myCricket App on your mobile phone to confirm the Mobile Hotspot feature is attached to a phone number on your account. The feature will be listed in your account details is you have it.

• Yes - Go to phone settings and turn on Mobile Hotspot.
• No - Check online or use the myCricket App and add the Mobile Hotspot feature for $10/mo or visit a retail store.

I need to keep my Hotspot Data secure from unauthorized access.

It is recommended that you set up Hotspot Data security (WPA2 is the most secure), including password.

1. Go to Apps > Settings > More > Mobile Hotspot on your phone. Note: These steps may vary depending on your network or phone.
2. Your phone turns off Wi-Fi and uses the mobile network for Internet access.
3. Touch Set up Mobile Hotspot to set up security.
4. Network SSID: Enter a unique name for your hotspot.
5. Security: Select the type of security you want: Open or WPA2. For WPA2, enter a unique password that others will need to access your Wi-Fi hotspot. Note: WPA2 is recommended by IEEE.
6. Password: Create a password with at least eight characters.
7. Select SAVE.
8. Refer to your phone's user guide if you have further questions. Visit www.cricketwireless.com/support/using-my-phone/setup-and-troubleshoot-new-phone to find your phone listed by brand/manufacturer.

I need to connect a Wi-Fi enabled device to my Hotspot Data.

First make sure you have Hotspot Data turned on in your phone's settings. Then from the device you want to connect, choose your smartphone from the list of Wi-Fi networks showing. Enter the password you configured on your phone.

I don't have Hotspot Data, but I received a message on my phone to go to a web address to add it.

If your phone is eligible and you try to turn Hotspot Data to "on" in your phone settings but you don't have the Hotspot Data feature enabled, you will see a special message. It directs you to learn more about Cricket Hotspot Data and add it to your account for a monthly charge. You may purchase the Hotspot Data Add-on feature or ignore the message entirely.

I switched out my SIM to another phone, and Mobile Hotspot no longer works.

Did you switch your SIM to a phone that is eligible for Hotspot Data?

• Yes
  • Verify that Hotspot Data is turned on the new phone
• No
  • You can choose to move your SIM back to a device that is eligible for Hotspot Data. Keep in mind, you will need to add the feature back if you removed it.
  • If the phone you are using is not eligible for Hotspot Data and you don't wish to switch phones, you can remove the feature from your account. Go to Manage Your Account online or open the myCricket App on your mobile phone to update your features. You can also go to a retail store or dial *611 and speak to a representative to remove Hotspot Data from your account.

Why did my Hotspot Data turn off after I stepped away for a little while?

Within your Hotspot Data settings, the feature defaults to turn off after a certain amount of inactivity. You can adjust the amount of time that Mobile Hotspot stays on in your phone settings.

Why is my battery is losing its charge quickly when Hotspot Data is on?

It is recommended that when you are using Hotspot Data and have devices connected you do one of the following:

• Connect your phone to a charger that is plugged into a wall outlet.
• Carry a backup battery or wireless battery charger when you won't have a power cord to use.
• Limit the number of devices that are connected to your hotspot.

Why is it that when I have Hotspot Data on my phone my speeds slow down?

Check if you have used all your high-speed or Hotspot Data. You can do this by visiting the myCricket App on your mobile phone and checking the data usage tracker.

If you're on Cricket's Supreme Unlimited, Smart Unlimited or Select Unlimited plan, your Hotspot Data speeds slow to max of 128 Kbps after you have exhausted your data limit for the remainder of your billing cycle.

To add more high-speed Hotspot Data data, you can:

• Purchase the 10 GB Mobile Hotspot Add-on for $10 online or in the myCricket App.
• Upgrade your rate plan to the next available plan to get a larger bucket of high-speed data.
• Wait for your next monthly billing cycle to start in order to enjoy high-speed data again.

If you have not exhausted your data limit, you should:

• Verify that you are in a coverage area and connected to the network.
• Verify how many devices you have connected to your Mobile Hotspot. If you have multiple devices connected, this can reduce your data speeds and potentially impact your ability to watch videos. Reduce the number of devices connected to your hotspot.

I need information on high-speed data access and network performance.

Visit Cricket's Mobile Broadband Information page. Was this article helpful? Yes No

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