Mobile Ticket Troubleshooting - Ticketmaster Help

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1. Ticketmaster Help
2. Ticket Delivery
3. Mobile tickets

Mobile Ticket troubleshooting Category Name Description Mobile Ticket troubleshooting

⚠️Please Note - A smartphone is required for events that are mobile-only or if you've booked mobile tickets

If you're located in Australia, New Zealand, Mexico, the United States and Canada, you can access your mobile tickets from the Ticketmaster App. Download our app to manage your tickets – all in one place!

If you're unable to access our app, use your mobile web browser to add your tickets to your mobile wallet.

I need help accessing my mobile tickets

If you’re having any issues with accessing your mobile tickets, check here first for some simple troubleshooting steps which often resolve the most common queries without the need to wait for a response from the team!

I can see the order in my account, but the barcodes aren’t available

If the barcodes aren’t available yet, there should be a message in your account to give you some more information.

If it says “Your tickets aren’t quite ready yet”, this means they’ll be available in your account around 5 days before your event. It’s nothing to worry about, just an added security feature.

If you see any other message, mobile delivery may still be delayed until 5 days before – check to see if your event is listed on our eTicket/Mobile ticket events page!

I can’t access my tickets in the app

To avoid any issues with barcodes, it's best to make sure you have the most up-to-date version of the app installed on your phone.

If your app is updated and you still can’t see your tickets, or you’re unable to download the app for any reason, don’t worry! Just log into your account on our website to access your tickets.

My barcodes aren’t available, and my event isn’t on the list of delayed events

We’d recommend that you try accessing your tickets through both the app and your account on our website. If you still can’t see the barcodes, please try clearing your browser data, or use an alternative browser.

If you’ve tried all of these steps and you’ve still been unable to access your barcodes – and your event doesn’t appear on our list of eTicket/Mobile ticket events – contact Fan Support.

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Mobile Ticket troubleshooting

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