My Thermostat Is Blank/Has A White Or Black Screen - Trane Home

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Articles in this section
  • XL950 Firmware Updates
  • What Is the Warranty on My Thermostat?
  • Wrong Time on Thermostat
  • My Thermostat is Blank/Has a White or Black Screen
  • Enabling and Disabling Emergency Heat
  • Can I Reboot My Thermostat Remotely?
  • Thermostat is Already in Use During Registration
  • Thermostat and Mobile App Display Different Temperatures
  • Trane® Diagnostics: Consumer Information

If your thermostat is blank, has a white screen, or a black screen:

  1. Power cycle your thermostat.

    • Ensure your HVAC system is not running. If it is, please turn it off.

    • Locate the switch for your thermostat in the breaker box.

    • Flip the switch to the OFF position for 20-30 seconds.

    • Return the switch to the ON position.

  2. If the thermostat screen is still blank/white/black, contact your HVAC dealer to have them inspect your thermostat and wiring.

If you have any questions or need assistance, please contact Trane Home Customer Support via email at [email protected] or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.

Related articles

  • How to Reboot Your Trane® XL824/850/1050 Thermostat
  • Thermostat is Disconnected - Trane® XL824/850/1050
  • What Is the Warranty on My Thermostat?
  • Enabling and Disabling Emergency Heat
  • Trane® Home ⁠— FAQ

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