Netflix DRM Error On Sony Devices

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Netflix DRM Error on Sony Devices

If you experience the error code DRM Error or DRM-14 on your Sony device, it typically points to some information on the device that needs to be refreshed. It can also point to an Internet connectivity problem. Follow the troubleshooting steps below to resolve the issue.

Restart your device

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Sign out of Netflix

1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

   If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your smart TV.

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

4. Turn your smart TV back on and try Netflix again.

Improve your Wi-Fi signal

To get a better signal you can:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

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