NetIQ Documentation: NetIQ AppManager For CA ARCserve ...

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3.18 ServiceDown

Use this Knowledge Script to monitor any CA ARCserve services that were found on a managed client during discovery. All of the following CA ARCserve services may be monitored:

  • Database engine (displayed as ASDBEngine in the TreeView)

  • Job engine (ASJobEngine)

  • Tape engine (ASTapeEngine)

  • Discovery server (ASDiscoverySvc)

  • Message engine (ASMsgEngine)

If you change the number of CA ARCserve services running on a managed client, run the CA ARCserve_Discovery Knowledge Script on that computer again.

This Knowledge Script does not rely on a threshold to raise events. If this Knowledge Script finds that any of the services it is monitoring is down, it raises an event. You can configure this Knowledge Script to automatically restart any service that is down.

3.18.1 Resource Objects

CA ARCserve server, CA ARCserveIT server, individual CA ARCserve services

3.18.2 Default Schedule

The default interval for this script is Every 5 minutes.

3.18.3 Setting Parameter Values

Set the following parameters as needed:

Description

How to Set It

Collect data?

Set to y to collect data for reports and graphs. If set to y, returns the value 100 every time it finds a service is up and the value 0 every time it finds a service is down. This provides a way to report on the percentage of system up time in any given period.

The default is n.

Auto-start service?

Set to y to automatically restart any service that is down. The default is y.

Severity when auto-start...

You can set the event severity level, from 1 to 40, to indicate the importance when auto-start:

  • ... fails. Specify a value that indicates the service is down and AppManager could not restart it. The default is 5 (red event indicator).

  • ... succeeds. Specify a value that indicates the service was down and AppManager successfully restarted it. The default is 25 (blue event indicator).

  • ... is set to n. Specify a value to indicate the service is down and the restart parameter has been disabled. This default is 18 (yellow event indicator).

Related Topic

  • Section 3.0, ARCserve Knowledge Scripts

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