NICE: Customer Experience Software

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One AI platform to transformcustomer experience at scale

​ Smarter AI. Better experiences. One platform. NiCE powers every interaction, helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.

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Two Leaders.One platform.

At NiCE, we’re setting the standard for AI-first customer experience.

June 8-10, 2026Orlando, FL

Join us for the ultimateCX experience

The world’s best brands trust NiCE to power 15B+ interactions a year

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How to turn AI innovation into​business acceleration​

Discover how NiCE Cognigy empowers enterprises to automate workflows, orchestrate journeys, and elevate every customer interaction through intelligent, connected AI agents.​

The enterprise AI platform built to elevate customer experience​

NiCE accelerates your CX transformation, giving you the AI-ready data foundation to automate AI-first experiences at enterprise scale.​

Agentic AI agents​

Accelerate AI adoption and scale it seamlessly across every customer experience.​

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Scale in the cloud

Run customer service on one smart, secure platform built to scale and simplify as you grow.

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Seamless integrations

Get connected fast with pre-built integrations, open APIs, and simple tools that keep your business moving.

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CX AI at the core

Take care of customers from first ask to final answer with domain- specific AI that truly understands your business.​

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The future of AI-first customer experience starts here​

Deliver fast, personalized and exceptional service your customers demand and deserve.​

AI-driven CX transformation—everything on one platform

One intelligent, AI-driven foundation powers every solution—helping you act on what matters now, scale at your pace, and achieve results faster.

Automate Experiences​

Make it easy and convenient for customers to get effective and personal support – anytime, on all voice and digital channels.​

ExploreOur products
  • AI Agents
  • Experience Optimization
  • Proactive AI Agent
  • Knowledge Management

Orchestrate Workflows​

Customers shouldn’t have to start over. Keep every conversation connected, seamless, and personal–no matter where it happens.

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  • Omnichannel Routing
  • Proactive Engagement
  • Workflow Orchestrator
  • Agent Desktop Workspace

Augment Human Agents​

Give your team the real-time intelligence that helps them work faster, feel supported, and deliver better experiences, every time.

ExploreOur products
  • AI Agents
  • Copilots
  • Automated Summary
  • Workforce Engagement
  • Voice of the Customer
  • Interaction Analytics

Case Studies

Real results from customer‑obsessed brands

Explore insights, events, and tools that move CX forward

Discover the latest strategies, reports, and interactive tools from NiCE to help you drive impact across your contact center—from AI innovation to operational excellence.

Welcome to NiCE World June 8-10 in Orlando, FLEvent

Welcome to NiCE World June 8-10 in Orlando, FL

Join us to capture the excitement happening across the world of CX.

Image of J.J. SpaunNiCE Highlights

NiCE announces brand ambassador partnership with PGA TOUR star JJ Spaun to champion the power of relentless drive, innovation and growth

Championing AI CX innovation with the same focus and precision JJ Spaun brings to every swing.

Future-ready CX: 10 AI trends you can’t misseBook

Future-ready CX: 10 AI trends you can’t miss

Turn AI momentum into measurable wins.

NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI PlatformPress Release

NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI Platform

Cognigy’s acquisition accelerates NICE’s AI roadmap and expands access to its conversational AI.

NiCE and RingCentral Extend Partnership to Accelerate AI-Driven Customer and Employee ExperiencesPress Release

NiCE and RingCentral Extend Partnership to Accelerate AI-Driven Customer and Employee Experiences

The renewed partnership enhances AI-powered UCaaS and CCaaS to transform engagement.

We’re thrilled to partner with Snowflake to unlock CX data value through secure sharing across the front, middle, and back office with CXone Mpower.Press Release

We’re thrilled to partner with Snowflake to unlock CX data value through secure sharing across the front, middle, and back office with CXone Mpower.

NICE and Snowflake will enable seamless access to interaction data, unlocking insights and driving innovation.

We’re thrilled to announce our strategic collaboration with AWS to accelerate the adoption of AI-powered, cloud-native customer service automation technologies.Press Release

We’re thrilled to announce our strategic collaboration with AWS to accelerate the adoption of AI-powered, cloud-native customer service automation technologies.

Collaboration unites cloud and AI expertise to accelerate automation through joint innovation and integrations.

We are excited to announce our partnership with ServiceNow to deliver game-changing, AI-driven customer service fulfillment.Press Release

We are excited to announce our partnership with ServiceNow to deliver game-changing, AI-driven customer service fulfillment.

Fully automated solution links customer engagement with workflows for faster, smarter resolutions.

Find out why NICE was recognized as a Leader with the highest score in the Strategy category. Analyst Report

Find out why NICE was recognized as a Leader with the highest score in the Strategy category.

"NiCE is a best fit for brands looking for a proven solution with broad capabilities and a strong track record of success.”

Experience the CX AI platformbuilt for enterprise

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