Onboard Wi-Fi & Free Messaging - Delta

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Onboard Wi-Fi Onboard Wi-Fi

We are on a journey to transform the onboard experience by bringing fast, free Delta Sync Wi-Fi, presented by T-Mobile, to every flight. Free Wi-Fi is available for SkyMiles Members on most domestic and international flights today.

While we continue to roll out fast, free Wi-Fi to our international and regional flights, please be aware your in-flight Wi-Fi experience, including Wi-Fi coverage, may vary. To find the specific Wi-Fi service offered on your flight, find your aircraft type below., Go to footer note

To enjoy fast, free Wi-Fi on your next flight – become a SkyMiles Member today!

In-page Links

• How to Connect, Go to footer note
• Domestic U.S. Flights, Go to footer note
• International Flights, Go to footer note
• Customer Support, Go to footer note
• Frequently Asked Questions, Go to footer note

How to Connect 

Connect to Wi-Fi in 3 easy steps on all devices you wish to connect to with your SkyMiles information. As always, you can access delta.com to book, change or check the status of your flight while on board.

• Step 1
• Step 2
• Step 3

Open your device settings on your electronic device.

Turn on Airplane Mode, then turn your Wi-Fi on. PRO TIP: Using a VPN? No problem – just connect to the Wi-Fi first before logging into your VPN.

Choose the DeltaWiFi.com network. If the Wi-Fi sign in page does not open, go to DeltaWiFi.com using your browser. Follow the instructions on the portal to connect. PRO TIP: Still having trouble connecting? Try “Forget This Network” in device settings to restart your connection.

Domestic U.S. Flights

From takeoff to touchdown, fast, free Delta Sync Wi-Fi is available with a SkyMiles Membership on most domestic U.S. flights. Delta Sync Wi-Fi is rolling out now on Delta Connection flights and Delta’s 717 aircraft, which may have a varied Wi-Fi experience during the transition.

Find out if your aircraft will have Delta Sync Wi-Fi in our Wi-Fi Service by Aircraft , Go to footer notesection.

DELTA SYNC YOUR FLIGHT

From streaming and gaming to messaging your loved ones or catching up on work, connecting to fast, free Delta Sync Wi-Fi makes time fly.

EXPLORE EXCLUSIVE CONTENT

Unlock Member-only offers and experiences from brands you love with Delta Sync Wi-Fi, including 24 hours of free streaming* on Paramount+, a 14-day YouTube Premium preview** and more.

*Free trial of Paramount+ available to SkyMiles® Members age 18+ traveling on select Delta flights originating in the U.S. Additional terms apply. 

**Watch up to 14 days of ad-free YouTube Premium. Additional terms apply.

Discover Delta Sync

International Flights

Stay connected with ease during your trip overseas with fast, free Delta Sync Wi-Fi with a SkyMiles Membership. The majority of our international flights offer fast, free Wi-Fi. However, we encourage customers to review the coverage map below for detailed information. If your aircraft does not yet have free Wi-Fi, access to free messaging and Wi-Fi for purchase may be available. The Wi-Fi coverage map, Go to footer note shows the current Wi-Fi coverage in different regions of the world. Wi-Fi Coverage Map

Wi-Fi Availability by Region*

 

For current Wi-Fi availability by region, please refer to the list below:

• United States (contiguous 48 States): Full Wi-Fi Coverage
  • Hawaii: Full Wi-Fi Coverage
  • Alaska: Limited Wi-Fi Coverage
• Canada & Mexico: Full Wi-Fi Coverage
• Europe: Full Wi-Fi Coverage
• Central America & Caribbean: Full Wi-Fi Coverage
• South America: Majority Wi-Fi Coverage
• Africa: Majority Wi-Fi Coverage
• Asia: No Wi-Fi Coverage

Customer Support

Find the specific service offered on your aircraft. If you are booked on connecting flights, you may have multiple Wi-Fi services throughout your travel.

Expand All Collapse All Wi-Fi Service by Aircraft

Delta Sync Wi-Fi is available from gate to gate on over 800 aircraft serving our most popular destinations, with full availability across our global network coming soon.

When searching for flights on delta.com, the “FREE WIFI FOR SKYMILES MEMBERS" badge will appear for flights that are equipped with fast, free Wi-Fi. Flights that have free Wi-Fi are also referenced in pre-flight e-mails.

Below details Wi-Fi service by aircraft:

Fast, Free Wi-Fi

A220-100, A220-300, A319, A320, A321ceo, A321neo, 737-800, 737-900, 757-200, 757-300, 767-300, 767-400, A330-200, A330-300, A330-900neo, A350-900*, CRJ-700* and CRJ-900*

Paid Wi-Fi

A350-900*, 717*, CRJ-700*, CRJ-900*, ERJ-170* and ERJ-175*

*Available on select aircraft

Wi-Fi Purchase Support

If you purchased Wi-Fi on a Delta flight and were not satisfied with your experience, you may request a full refund. Please refer to your emailed purchase receipt and follow the instructions below.

If the sender on your purchase receipt is Wi-Fi Onboard or you were using a Wi-Fi Onboard (formerly Gogo) subscription, please visit Wi-Fi Onboard Customer Care to initiate a chat.

If the sender on your purchase receipt is Delta Air Lines, please message us to connect with a specialist during or after your flight for support. Please note, you must be connected to Wi-Fi to message our specialists during your flight.

 

Frequently Asked Questions

Expand All Collapse All Fast, Free Wi-Fi Expand All Collapse All Why do some aircraft offer free Wi-Fi and I have to pay on others?

We are on a journey to bring fast, free Wi-Fi to every flight. While we transition our aircraft to the equipment necessary to support free Wi-Fi, there are some flights that still require payment to access Wi-Fi.

Fast, free Wi-Fi is currently available on the majority of domestic U.S. and international flights. For our current Wi-Fi availability per region, please review our Wi-Fi Coverage Map., Go to footer note

To learn if you are on a flight equipped with free Wi-Fi, navigate to the “Customer Support” section above and click “Wi-Fi Service by Aircraft, Go to footer note.” Additionally, there will be a “Fast, Free Wi-Fi for SkyMiles Members" badge on delta.com booking search results, it will be referenced in pre-flight emails and there will be a “Fast, Free Wi-Fi for SkyMiles Members” decal located near the boarding door on your plane. Flight Attendants are also available to assist.  

How do I connect to Delta’s onboard Wi-Fi?

Once the boarding door closes, switch your device to Airplane Mode and turn your Wi-Fi on. Choose “DeltaWiFi.com” from the list of available networks.

If you’re on an aircraft with Delta Sync Wi-Fi, you'll be redirected to the Delta Sync Wi-Fi experience where you can log in to your existing SkyMiles account, enroll in SkyMiles for free or pay for a Wi-Fi Flight Pass. If you’re on an aircraft equipped with Wi-Fi Onboard (formerly Gogo), you'll be redirected to the Wi-Fi portal where you’ll be able to purchase a flight pass or select free messaging.

If the page doesn't load automatically, type "deltawifi.com" into your internet search browser to be directed to the Delta Sync Wi-Fi log-in page.

How do I message on board?

Messaging services are included in Delta Sync Wi-Fi, and messaging is free on all flights with Wi-Fi Onboard (formerly Gogo). Refer to the steps above to connect. Once you are connected to Wi-Fi, you can message using messaging apps such as iMessage, Facebook Messenger or WhatsApp on compatible devices.

SMS is also supported; however, this functionality may be delayed by up to 15 minutes after connecting to Wi-Fi. You must also have Wi-Fi calling enabled within your device settings for SMS to function during flight. For multimedia messaging between iOS and Android devices, iPhones must be running iOS 18 or later with RCS messaging turned on in Settings. MMS is not currently supported.

How many devices can I connect to Delta Sync Wi-Fi? You can connect an unlimited number of devices to free Wi-Fi by navigating to deltawifi.com and logging into your SkyMiles account on each device. What devices are supported on Delta’s onboard Wi-Fi? You can connect from most Wi-Fi enabled Android, iOS, macOS and Windows devices, including mobile phones, tablets and laptops. Why do I lose Wi-Fi coverage in some parts of the world? Wi-Fi coverage continues to progress, and we are working toward offering near-global coverage of Wi-Fi. While this work happens, there will be coverage gaps where Wi-Fi is not available. How do I access exclusive offers and content on Delta Sync Wi-Fi? Exclusive offers and content are available to all SkyMiles Members who log into Delta Sync Wi-Fi on board their flight. While connected to the “DeltaWiFi.com” network, simply sign into Delta Sync Wi-Fi with your existing SkyMiles account or join the SkyMiles program for free on deltawifi.com. I've logged in but I'm still unable to access exclusive offers or content on Delta Sync Wi-Fi. What should I do?

If you're using an Apple device with iCloud+ and have Private Relay turned on, you may not be able to access exclusive offers and content on Delta Sync Wi-Fi. This is because Private Relay masks your IP address, which can interfere with offer eligibility and content delivery.

To turn off Private Relay:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top (your name).
3. Select iCloud.
4. Tap Private Relay.
5. Toggle Private Relay off.

Wi-Fi for Purchase Expand All Collapse All Why is free Wi-Fi not available on my Delta flight?

Delta is on a journey to bring fast, free Wi-Fi to every flight. While we transition our aircraft to the equipment necessary to support free Wi-Fi, there may be some flights that still require payment to access Wi-Fi. Messaging is free on all flights with Wi-Fi capabilities. 

To learn if you are on a flight equipped with free Wi-Fi,  the Customer Support section above includes the specific service offered on our aircraft, there will be a “fast-streaming Wi-Fi" badge on search results for delta.com bookings, it will be referenced in pre-flight emails, within Fly Delta app notifications, there will be a “Fast, Free Wi-Fi for SkyMiles Members” decal will be located near the boarding door on your plane or you can ask a Flight Attendant.    

Is my Wi-Fi connection faster if I purchase a Flight Pass instead of signing in with my SkyMiles account for free? No. Fast, streaming Wi-fi is offered at the same speed to all customers, regardless of connection method. What forms of payment does Delta accept? Flights equipped with Delta Sync Wi-Fi offer fast, free Wi-Fi for all SkyMiles Members. However, if you are on a flight equipped with Wi-Fi Onboard (formerly Gogo), you can purchase a flight pass using American Express, VISA, MasterCard, Discover, Diners Club and ApplePay on compatible devices. How do I view or print my receipt for a Delta Wi-Fi Flight Pass? We will send a receipt to the email address you provide upon purchase. How do I redeem a pre-purchased pass such as Wi-Fi Onboard All-Day Pass or Delta Global Day Pass? Wi-Fi Onboard All-Day and Delta Global flight passes are no longer accepted on Delta flights. Can I transfer a Flight Pass to a different device? Flight passes are non-transferrable across devices. If I paid for Wi-Fi and experienced connectivity issues on my flight or if I have questions related to a paid Flight Pass, how do I get in contact with Customer Care?

We apologize for any inconvenience that came from Wi-Fi connectivity issues.

If the sender on your purchase receipt is Wi-Fi Onboard or you were using a Wi-Fi Onboard (formerly Gogo) subscription, please visit Wi-Fi Onboard Customer Care to initiate a chat.

If the sender on your purchase receipt is Delta Air Lines, please message us to connect with a specialist during or after your flight for support. Please note, you must be connected to Wi-Fi to message our specialists during your flight.

Connecting & Troubleshooting Expand All Collapse All How do I recover my SkyMiles account if I am locked out during my flight?

Unfortunately, if you are locked out of your SkyMiles account during flight, you will not be able to unlock the account or use free Wi-Fi. After your flight has landed, visit Need Help: SkyMiles to regain access to your account.

In the meantime, you can purchase a Wi-Fi Flight Pass to connect to the internet on your flight.

I have questions about my SkyMiles account and password, what should I do?

For SkyMiles help, please visit Need Help: SkyMiles. Unfortunately, the Wi-Fi Customer Care chat is unable to assist with SkyMiles-related questions.

To find your SkyMiles number: If you previously linked your trip to your SkyMiles account, your SkyMiles number will be displayed on your printed boarding pass. Your SkyMiles number can also be found on the Fly Delta app in the SkyMiles section under the Account tab. If you are still having trouble, visit Need Help: SkyMiles while on the ground to recover your log-in credentials.

If you are not yet a SkyMiles Member, create an account for free on board and start enjoying Delta Sync Wi-Fi across multiple devices on aircraft equipped with Delta Sync Wi-Fi.

If you are having trouble remembering your SkyMiles account information: Select “Having Trouble Logging In?” on the Delta Sync Wi-Fi log in screen. We will use the information you provide to confirm you are an existing SkyMiles Member and grant you access to Delta Sync Wi-Fi. Note, logging in without your SkyMiles number via this method will limit the exclusive content and offers available on your flight.

What do I do if I had an issue with partner content or offers on today’s flight? For issues with partner content and offers, please follow up directly with the partner. Partner customer care information can be found on the partner offer or content page. Can I use streaming video and audio services? Yes, on aircraft equipped with Delta Sync Wi-Fi. Our Delta Sync Wi-Fi and Delta Flight Passes support streaming of your favorite video and audio content. Voice and video calls are not permitted in flight. Can I use my corporate VPN when connected to Delta’s Wi-Fi? Yes. Delta’s onboard Wi-Fi supports all major VPN applications. Check with your company or VPN provider on how to support Multi-Factor Authentication (MFA) without cellular service (i.e., in flight). Please note that once you are on VPN, you will no longer have access to log in to Delta Sync Wi-Fi. Please log in or purchase a pass before turning VPN on. Is Delta Wi-Fi safe? Protecting your information is important to us. The Federal Aviation Administration (FAA) rigorously tested and certified the Wi-Fi hardware and software on our planes. For your safety, remember to disable your device’s cellular network by placing your device into “Airplane Mode” when you're on board. Also, be cautious when accessing, sharing or sending private files on a public network and never open links or pages from unknown sources. Can I make calls during flight? No. Video calls and voice calls (including voice over Wi-Fi and voice over IP) are not allowed during flight. Can I still connect to my existing Wi-Fi Onboard subscription plan in flight?

Existing Wi-Fi subscriptions from Wi-Fi Onboard (formerly Gogo) continue to work on certain regional and widebody planes until these planes are equipped with fast, free Wi-Fi and a subscription is no longer required.

Customers on routes where Delta Sync Wi-Fi is available can log in using their SkyMiles credentials or enroll on board for a free SkyMiles account to access free Wi-Fi. A Wi-Fi Flight Pass is also available for purchase on board select international flights.

†Fast, free Wi-Fi is available on most Delta operated flights. Terms and Conditions

A capable smartphone is required to use Free Messaging.

iMessage, Facebook Messenger, and WhatsApp are third-party software applications, and Delta is not responsible for their terms of use, functionality, or any damage to or incompatibility with your mobile device.

Additional restrictions may apply. Offers are subject to change. Use of the Wi-Fi Onboard (formerly Gogo) In-Flight Internet service is subject to terms of use available at wifionboard.com. Voice service is not permitted nor supported. Wi-Fi Onboard’s (formerly Gogo) Terms of Use & Privacy Policy.

Viasat's Terms of Use & Privacy Policy

Terms of Service

In-Flight connectivity works with virtually any Wi-Fi enabled device that runs Android®, Apple®, Windows®, and Blackberry® platforms. Supported browsers include: Safari, Google Chrome, Windows Explorer (version 8 or above), and Firefox. The service works just like most wireless mobile broadband services on the ground.

Any liability for damage to the passenger caused by loss of information or data is rejected by the airline. In case of misuse or manipulation, any liability is rejected by the airline. Even within the nationwide coverage area, there are several factors that may interfere with actual service, quality and availability, including the ability to initiate, validate and maintain an in-flight connection. These factors include, but are not limited to: network changes, aircraft and network traffic volume, service outages, technical limitations, signal strength, and other conditions.

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