Our Service Commitment - ICA

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ServiceProcessing Time
Alteration of Child’s Name Within 3 working days
Reporting of Overseas DeathWithin 3 working days
Apply for Birth ExtractWithin 6 working days
Apply for Death ExtractWithin 1 week
Search for Birth/Death RecordsWithin 3 weeks*
*if required information is provided

Travel Documents

ServiceProcessing Time
Apply for PassportWithin 2 weeks
Apply for Temporary Travel DocumentWithin 2 weeks

Identity Cards

ServiceProcessing Time
IC First Registration (aged 15)*For school registrantsFor non-school registrants
Within 1 month(after biometrics enrolment in school)Within 7 working days(after biometrics enrolment at ICA)
IC Replacement Within 7 working days
IC Re-registrationWithin 7 working days
Change of Residential Address for IC holderAfter application submissionAfter verification of PIN
For PIN mailer to reach applicantWithin 1 weekFor address sticker(s) to reach applicantWithin 1 week
Apply for Asia-Pacific Economic Cooperation (APEC) Business Travel CardWithin 9 months
*In person biometrics enrolment is required before processing can commence

Citizenship

ServiceProcessing Time
Oath-taking for MinorsWithin the same day
Right of EntryWithin 3 working days
Apply for CitizenshipWithin 12 months

Permanent Residence

ServiceProcessing Time
Apply for Certificate of IdentityWithin 3 working days
Re-Entry PermitApply / Renew Transfer
Within 1 weekWithin 3 working days
Apply for Permanent ResidenceWithin 6 months

Student's Pass

ServiceProcessing Time
ApplyRenewTransfer
Government/Government-Aided/Independent SchoolsWithin 1 weekNot applicable
Foreign System SchoolsWithin 1 week
Institutes of Technical EducationWithin 1 week
Institutes of Higher LearningWithin 1 week(Within 2 weeks if Visa is required)Not applicable
Kindergartens and Childcare CentresWithin 2 weeksWithin 1 week
Private Education Institutions (EduTrust and Non-EduTrust)By EduTrust institutionsWithin 2 weeksBy Non-Edutrust institutionsWithin 1 monthWithin 1 week

Visa

ServiceProcessing Time
Apply for VisaWithin 3 working days

Visit Pass

ServiceProcessing Time
Apply for Extension of Short-Term Visit PassWithin 5 working days
Pre-Marriage Long-Term Visit Pass AssessmentWithin 1 month
Long-Term Visit Pass Apply / Renew
Within 6 weeks*
*For spouse of Singapore Citizen who did not submit a Pre-Marriage Long-Term Visit Pass Assessment (PMLA), application for LTVP would be processed within 6 months.

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