Reasonable Accommodation | CDPDJ

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Contact us 1800 361-6477 [email protected]

• Your rights
  • Your rights
    • Everyone in Québec
    • Young people
    • Youth under the DYP
    • Elderly people
    • People with a disability
    • Indigenous peoples
    • Employees and people looking for work
    • Agricultural workers
    • Newcomers
    • Your rights at work
    • Your rights In housing
    • Your rights in public services, transportation and places
    • Your rights in juridical acts (contracts, insurance policies)
  • The laws protecting your rights
    • Charter of Human Rights and Freedoms
    • Act respecting equal access to employment in public bodies
    • Youth Protection Act
    • Youth Criminal Justice Act
    • Convention on the Rights of the Child
  • What is...?
    • La bientraitance
    • Reasonable accommodation
    • Sexual harassment
    • Profiling
    • Les droits des élèves HDAA
    • Using animals to palliate a disability
    • Fundamental rights and freedoms
    • Right to equality
    • Economic and social rights
    • Political rights
    • Legal rights
  • FAQ Your rights and obligations
• Your obligations
  • Your obligations
    • Employeurs
    • Service providers (schools, daycares, businesses)
    • Landlords
    • Parents
  • Prohibited practices
    • Discrimination
    • Harassment
    • Exploitation
    • Violation of the rights of a young person
    • Reprisals
  • Prohibited grounds
    • "Race"
    • Colour
    • Sex
    • Gender identity or expression
    • Pregnancy
    • Sexual orientation
    • Civil status
    • Age
    • Religion
    • Political convictions
    • Language
    • Ethnic or national origin
    • Social condition
    • Disability
  • FAQ Your rights and obligations What the laws say
• Our services
  • About us
    • Origin and mission
    • Our action
    • Members
    • Team and organizational chart
    • Affiliations
    • Annual reports
    • Access to information
    • Jobs
    • Contact us
  • Activities and services
    • Prix Droits et Libertés
    • Rights education and training
    • Services pour employeurs
    • Service-conseil en accommodement raisonnable
    • Investigations (Human rights)
    • Investigations (Youth protection)
    • Mediation
    • Court representation
    • Cooperation
    • Quality of service
  • Toolbox
    • Awareness campaigns
    • Videos, podcasts and more
    • Self-training
    • Lexicon
    • Frequently Asked Questions
  • Services to employers Awareness campaigns
• Our positions
  • Recommandations
    • Projet de loi n°1, Loi constitutionnelle de 2025 sur le Québec
    • Opinions on bills and rules
    • Investigation findings on youth protection
    • Commission spéciale sur les droits des enfants et la protection de la jeunesse
  • Media room
    • News releases, letters and statements
    • Recent publications
    • Media library
  • Issues
    • Our opinion on current issues
    • Sondage Droits de la personne et diversité
    • Our human rights advocacy over the years
  • Media Relations for journalists 438 867-4074 [email protected]
• File a complaint
  • I want to...
    • File a complaint of discrimination or harassment
    • Requesting intervention on behalf of a young person
    • Reporting child abuse
    • Report exploitation or file a complaint of exploitation
    • File a complaint of reprisals
    • What should I do if someone files a complaint against me?
  • Complaints process
    • How the Commission intervenes
    • Complaint or request for intervention process
    • When can the Commission refuse to process a complaint? When can we close a file?
    • Victims speak out
    • Examples of rulings
  • FAQ Complaints Complaint Form

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• La bientraitance
• Reasonable accommodation
• Sexual harassment
• Profiling
• Les droits des élèves HDAA
• Using animals to palliate a disability
• Fundamental rights and freedoms
• Right to equality
• Economic and social rights
• Political rights
• Legal rights

• Accueil
• Your rights
• What is...?
• Reasonable accommodation

Share this page Print Reasonable accommodation

Reasonable accommodation is a means used to put an end to any situation of discrimination based on disability, religion, age or any other ground prohibited by the Charter.

Accommodating a person may involve adapting a practice, or a general operating rule or granting an exemption to a person in facing discrimination.

Reasonable accommodation is a duty. Employers and service profiders must actively look for solutions so that their employees customers, or service users can fully exercise their rights.

• Common examples of accommodation

  • Adapting a workstation to an employee’s limitations
  • Granting a day off for a religious holiday
  • Providing care tailored to the needs of patients
  • Providing the necessary learning tools to students with learning disabilities or behavioural disorders
  • Modifying a menu to take into account dietary restrictions

• When can an accommodation request can be denied?

  There is no obligation to accommodate a person in cases of undue hardship. An accommodation may cause undue hardship if:

  • the cost is too high for a company to absorb
  • it interferes with the proper operation of the organization
  • it significantly impairs the security of others or infringes on the rights of others

  If an employer or a service provider can objectively demonstrate that the only accommodation available would cause one of these consequences, the request can be denied.

• How do I request reasonable accommodation or respond to a request?

  How do I request reasonable accommodation

  As an employee, client or service recipient

  • Make sure that your request is based on a prohibited ground of discrimination
  • Submit your request to your supervisor or to the person concerned
  • Provide the information necessary to process your request
  • Allow sufficient time to review your request
  • Collaborate in finding a solution

  How do I respond to a request

  As an employer or manager

  We can help you understand your legal obligation, assist you in managing requests, and help you find solutions.

  Learn more

Training sessions

Learn more...

• Autoformation (French only) L’accommodement raisonnable : un moyen d’assurer l’égalité
• Information Guide Processing an accommodation request
• Graphics How to handle a reasonable accommodation request
• Information page Our Advisory Service on reasonable accommodation
• Leaflet Advisory Service on Reasonable Accommodation

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