Reduce Your Wastewater Bill | Account And Billing - Thames Water

Home » How To Reduce Sewer Bill » Reduce Your Wastewater Bill | Account And Billing - Thames Water

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Register - Thames Water Login - Thames WaterHomeHelp and adviceAccount and billingUnderstand your billReduce your wastewater billReduce your wastewater bill

We charge you for taking away and cleaning your wastewater. This also includes removing rainwater from homes and roads.

You may be eligible for reduced wastewater charges if your property has a:

  • Water meter and you can prove that more than 10% of the water you use does not return to our sewers
  • Separate surface water drain

Ways to reduce your wastewater charges

 Learn if and how you can claim a reduction on your wastewater bill.

Father and daughter doing the washing up

Wastewater abatement

We apply wastewater abatement to your charges, but you may be able to get a further reduction.

View wastewater abatementFamily putting the washing out on the line

Surface water drainage

If your home isn’t connected to a sewer, you may be eligible for a discount on your surface water drainage charge.

View surface water drainage

Extra help and support

We can help provide you with financial support and extra help when you need it.

A Piggy Bank

Get financial support

If you’re struggling to pay, we have a range of financial support schemes available to you.

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Easier to read bills

You can get your bill in a different format by registering for our Priority Services.

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Accessible contact options

You can contact us using British Sign Language, an interpreter or through Relay UK.

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