Refund Times

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Returns and Refunds › Refunds and Exchanges › Refunds

When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Returns.

To check your refund status, go to Your Returns

Contents

• Refund timelines
• Refund types
• Possible charges following an advanced refund or replacement order
• Refund processing times
• Partial refunds
• Tax on restocking fees

Refund timelines

After we receive and process your return, you’ll get a refund according to our return policy. Refunds can take up to 30 days, depending on:

• Order type
• Return shipping speed
• Processing time
• Refund payment method.

Refund types

You can use the Online Returns Center to return most items within 30 days of delivery for a refund. We’ll offer a replacement or exchange order instead of a refund for selected items. For more information on exchanges, go to Exchange an item.

Types of refunds are:

• Advanced: We issue advanced refunds when a carrier first scans your return, rather than when we receive and process it.
• Declined: If we can't use your original payment method (like an expired card), refunds go to your Amazon account balance.
• Partial: We reduce refunds for returns that are used, damaged, or missing parts. Find more details under Partial refunds.
• Gift: Once we’ve processed a gift return, we’ll issue a refund to the person who returned the gift. Go to Return a Gift for more information.

Possible charges following an advanced refund or replacement order

To avoid charges after receiving an advance refund or replacement order:

• Return items by the date shown in your return confirmation email
• Return items in their original condition only
• Use the correct return label
• Drop off your returns at approved locations.

If you don't return the item in time:

1. we'll send a reminder
2. if we don’t receive the return, we'll notify you and charge your account for the advance refund or replacement
3. once we receive and process your return, any charges will be reversed.

Refund processing times

Your bank might need extra time to process a refund. The refund timelines for different refund payment methods are:

Refund Method	Refund Processing Time
Amazon.com Gift Card	2-3 hours
Credit card	3-5 business days
Shop with Reward Points	Up to 5 business days
Debit card	Up to 10 business days
Checking account
EBT card
Cash (at a participating location)
Pre-paid credit card (depending on the issuer of the card) Your card is stored on your account for future use, even if you don't have the physical pre-paid credit card.	Up to 30 days
Promotional certificate	No refund issued

If you returned your item more than 30 days ago, and haven't received any refund notifications, contact Amazon Customer Service.

Partial refunds

All returns are inspected against the expected item and refunds are reduced for signs of:

• Customer use
• Damage
• Missing parts, accessories, or manuals.

For currency-converted orders, we refund in your local currency at the original exchange rate.

Types of return fees are:

Fee	Description	Amount
Return Shipping Fee	Issued if you select a return shipping method that isn't free.	Varies by item and the shipping method
Late Fee	Issued if your item isn't dropped off or pickup up by a carrier on or before the return deadline.	20% of the item price
Damage Fee	Issued if you return an item that's: Damaged Missing parts Not in the original condition Displaying signs of use for reasons not due to an Amazon.com or seller error.	Up to 50% of the item price
Restocking Fee	Issued if you return an item from any of the following product types: Software and video games that are opened, activated, used, or missing parts Opened collectible cards, board games/table top games, collectible/chase variant figures	100% of the item price

Tax on restocking fees

Tax on restocking fees may apply to return items shipped and sold by Amazon.com, for customers in:

• Connecticut
• Maryland
• Nevada
• Pennsylvania
• Virginia
• West Virginia
• Wisconsin

Further conditions may apply to some products. For more information, go to About Our Returns Policies.

Recommended Help Topics

• Check Your Refund Status
• Track Your Return
• Return Items You Ordered
• Amazon Return Policy
• Cancel a Return

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Refunds and Exchanges

• Check Your Refund Status
• Refunds
• Replace a Damaged, Defective, or Broken Item
• Exchange an Item
• Add Photos for Product Returns

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