Report Fraud & Unauthorized Activity | PayPal US

Maybe your like

Explore what PayPal offers in your location.Switch to the Vietnam site. Security Center

Protection Tips
Discover and Learn

Security Center

Protection Tips
Discover and Learn

Report fraud or unauthorized activity right away

Where did you spot the unauthorized activity?

PayPal Personal or Business account

If you notice a transaction you did not make or authorize, report it right away in our Resolution Center.

PayPal Credit

Call PayPal Credit customer service at (844) 373-4961 to report fraud or an unauthorized transaction.

More about PayPal Credit customer service

PayPal Debit Card

If your PayPal Debit Card is lost or stolen to avoid unauthorized transactions you can lock the card using the PayPal app. Report the card lost or stolen from the app or by logging into your PayPal account.

How to Report

PayPal Cashback Mastercard®

Contact the Service Center for help with your PayPal Cashback Mastercard by calling the number on the back of the card or (855) 520-0991.

PayPal Business Debit Mastercard®

If there's an unauthorized transaction, or you need to report a lost or stolen PayPal Business Debit Mastercard, call (866) 888-6080.

How to report

Have a different PayPal card?

Find the right Customer Service contact for your PayPal card in our Help Center article.

How to get help

What to do next

After you’ve notified us, you can take these steps to further protect your accounts and info.

Contact your financial institutions

How to prepare

Review all of your accounts for unauthorized activity to help determine how long your info has been compromised and prepare you for these conversations.

Banks and credit unions

Ask for the Fraud department, explain what's happened, and be clear what they—and you—can do to resolve it.

Credit card issuers

Call the number printed on the back of your card. You can usually notify them online or in their app, too.

Alert government agencies

Federal Trade Commission

Call the Fraud Victim Assistance Department at (877) 438-4337. You can also submit a fraud report or identity theft report.

Learn more about ID theft

Federal Bureau of Investigation

Submit a report to the Internet Crime Complaint Center (IC3).

Go to the IC3 website

Local law enforcement

Filing a report with your local police department will help you document your case. Some institutions, agencies, and credit bureaus will ask for the report number or a copy of the police report.

Place a fraud alert with the credit bureaus

What does a fraud alert do?

A fraud alert lets lenders know that you may be a victim of fraud so they’re encouraged to take extra steps to verify your identity before granting new credit. There's no charge, they don't affect your credit score, and can be removed at any time. What's more, if you place a fraud alert at one bureau, they’ll notify the other two for you.

Equifax

Call the Fraud Victim Assistance Department at (800) 525-6285 or visit their website.

www.equifax.com

Transunion

Call the Fraud Victim Assistance Department at (800) 680-7289 or visit their website.

www.transunion.com

Experian

Call the National Consumer Assistance line at (888) 397-3742 or visit their website.

www.experian.com

Secure your accounts and review activity

Check your info in all accounts

Scammers can change info in your accounts, so check for things like phone numbers, email, or mailing addresses that have been added or changed in your accounts.

Steps to secure your account

Protect yourself against fraud

Change your logins

Change your password, PIN, and security questions for all accounts—including your email accounts and those that don't seem to have been compromised.

How to change your PayPal password and security questions

Our Help Center is always available

Find answers to commonly asked questions and get help with your PayPal account.

Visit the Help Center

Secure shopping and selling starts with PayPal

Spend, send, and manage your money with confidence.

Tag » How To Report Fraud On Paypal