Resolve A Declined Payment - Amazon Customer Service

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To retry a declined payment:

  1. Go to Your Orders.
  2. Do one of the following:
    • Try again with a different payment method, as follows:
      1. Select Change Payment Method next to the order you want to modify.
      2. Select another payment method from your account or submit a new card number and select Confirm.
      3. Select Retry Payment Method next to the order.
    • Retry with your current payment method by selecting Retry Payment Method next to the order.

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