Return Items You Ordered - Amazon Customer Service

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Returns and Refunds › Returns › Return Items You Ordered

You can return many eligible items sold on Amazon.com. When you return an item, you may find different return options depending on the seller, item, or reason for return.

Need to return an item shipped by Amazon? Go to

Your Orders

You can return an eligible item in just few steps:

1. Go to Your Orders.
2. Identify the item or the order that you want to return.
3. Select the option to return the item.
4. Choose the reason for return.
5. Choose how to process your return. If applicable, select to issue a refund or replacement.
6. Select your preferred return method.
7. Print your return label and return authorization.
8. Add your return label (if applicable) and package your items for return.

To return a gift, go to Return a Gift.

For items sold from an Amazon seller, you'll need to submit a return request. The Amazon seller reviews return requests before issuing a refund or replacement. For more information, go to Returns to Third-Party Sellers. If you don't receive a response within two business days, you can request an A-to-z Guarantee Refund.

Important: Important information about return labels

Each return label is assigned to a specific return. To receive the correct refund, don't include items from multiple orders or shipments in the same box.

• How to complete a label-free, box-free return.

  Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you'll receive a QR code. Bring it to the drop-off location with the item that you want to return. You don’t have to package your item in a shipping box.

• Returning electronic devices.

  Erase any personal information from items that you're returning, such as laptops, cameras, and electronic devices. For instructions on how to do this, check the manufacturer's website or contact the manufacturer for support.

• Adding comments to your return request.

  When you request a return, you'll find a box where you can describe any issues or reasons why you're returning the item. Make sure to leave accurate, detailed, and complete information so we can improve your customer experience. You may receive a second comment box to clarify your feedback in the first comment box.

• Charge for items you're expected to return.

  If you have already received a refund, you'll be charged if the item isn't sent back to us. If you have already sent it back, we'll reverse the charge when we process the return.

Recommended Help Topics

• Returns to Third-Party Sellers
• Return a Gift
• Refunds
• Track Your Return

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‹ All Help Topics

Returns

• Return Items You Ordered
• Track Your Return
• Return a Gift
• Return a Gift Using a Gift Receipt
• Send a Gift Receipt
• International Returns
• Free Returns on Fashion Items
• Nonreturnable Items
• Cancel a Return
• Returns to Third-Party Sellers
• Amazon Global Store Returns
• About Mistaken Returns to Amazon
• Return Shipping Cost
• Amazon Return Policy

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