Roku: Turn Off Narration In Disney Plus - Streamers World

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Roku users who watch Disney+ have been having problems with the app where they cannot turn off the audio guide narration voice. This is a problem where a voice describes everything on the screen that is happening. The feature is normally used for the vision impaired, but some users who don’t need it struggle to disable it.

Fortunately, we’ve come up with a couple of solutions that seem to work. Give these fixes a try.

In This Guide

• Fix 1 – Change Audio Track
• Fix 2 – Disable Volume Mode
• Fix 3 – Change Roku Audio Setting
• Fix 4 – Disable Audio Guide

Fix 1 – Change Audio Track

1. Start playing a video in Disney+ as you normally would.
2. Press the * (asterisk) button on the remote.
3. Change the “Audio Track” setting to an option that doesn’t include “Audio Description“.

Fix 2 – Disable Volume Mode

1. Start playing a video as you normally would.
2. Press the * (asterisk) button on the remote.
3. Change the “Volume Mode” setting to “Disabled“.

Fix 3 – Change Roku Audio Setting

1. Press the Home button on the remote to get to the Home page of the Roku.
2. Select “Settings” on the left menu pane.
3. Select “Audio“.
4. Ensure that both “S/PDIF” and “ARC” are set to “Stereo“.

Fix 4 – Disable Audio Guide

To disable the talking voice, simply press the asterisk (*) button rapidly 4 times.

For some models like the TCL Roku TV, you will need to press the asterisk (*) button once while a video is playing, select “Accessibility” > “Screen Reader“, then toggle the setting to “Off“.

Alternately, you can navigate to the setting using the menus. It’s under “Settings” > “Accessibility” > “Audio Guide” or “Screen Reader” > “Off“.

Hopefully, one of these 3 sets of steps fixes your issue with Roku and Disney+ playing narration while trying to watch a video. Please feel free to share your own experience in the comments.

17 thoughts on “Roku: Turn Off Narration in Disney Plus”

1. None work I only get the narrative on disney and paramount plus …. any clues to fix it

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   • Same and it’s driving me nuts. Nothing has worked

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     • I tried everything suggested above and it’s still not working. I have other profiles on my Disney+ but only mine has the screen reader on. Any suggestions?

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2. The problem seems to be that accessibility and captions>captioning track> there is NO option for english WITHOUT descriptive titles. Audio track is on English and I had to set Captioning Track to español to get rid of the stupid out loud descriptions. Already tried updating, then uninstalling/reinstalling app

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   • Select the other English option at the bottom of the list. Just worked for us!

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     • Been struggling with this for weeks. Thanks for the fix!!!

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     • Thank you so much 🥰 your answer to the problem brought peace of mind to me finally 😅

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     • Selecting the other English was the answer ☺️

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       • Thank you! Yours was the only solution that worked.

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     • Thank you thank you!!!!

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     • This worked for us as well!! Thank you so much for leaving the comment. :)

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     • THANK YOU! YOU ARE A GENIUS! My only regret is that I didn’t find and read this an hour ago!

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3. This may sound strange but I stopped it by clicking the screen read on. It said, Screen reader enabled and then the narrative stopped.

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   • This channel is so crappy that doesn’t surprise me in the least that would work. :) Thanks for posting!

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4. Clicking the other English is what finally turned it off for us!

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5. Changing to other English worked!!

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6. Oh man I’ve been dying to fix this and goig crazy sonhas my sin and husband my son who’s 3 kept saying the tv was broken cuz it wasn’t working right on Disney lol. Thanks for your share only thing that worked

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Search for: I'm Mitch Bartlett. I started StreamersWorld in 2011 because I enjoy sharing the things I've learned in the world of video streaming. Thanks for visiting. I hope you found what you were looking for. If you still need help, connect with me on Facebook, YouTube, or shoot me an email.

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Last Updated on January 18, 2023 by Mitch Bartlett