Section 2: Postal Services - Singapore Post

Rates of Postage

Please refer to website http://www.speedpost.com.sg.

Weight and Size

Please refer to website http://www.speedpost.com.sg.

Addressing

Each Speedpost Worldwide Parcel must be clearly addressed in Roman characters and in Arabic figures on the parcel itself or on a despatch note firmly attached to it, the complete addresses of the addressee and the sender. If other letters and figures are used in the country of the destination, it shall be recommended that the address be given also in these letters and figures. Addresses written in pencil shall not be allowed; nevertheless, parcels of which the address is written in indelible pencil on a surface previously dampened shall be accepted. Only one person or a corporate body may be designated as addressee. However, addresses such as "Mr. A at ... for Mr Z.... at ...." or "Bank A at ....for Mr. Z at ...." may be admitted, it being understood that only the person indicated under A is regarded by the administrations as the addressee. In addition, the addresses of A and Z must be in the same country. Senders are recommended to put a copy of his address and that of the addressee in the parcel.

Posting

A Speedpost Worldwide Parcel must not be posted in a posting box but must be handed in at a post office or postal agency and a posting receipt obtained.

Treatment of Speedpost Worldwide Parcels posted in letter boxes

Any postal article which from any words or marks thereon, or other external evidence, appears to have been intended for transmission as a Speedpost Worldwide Parcel but has been posted in a post office letter box or otherwise than according to the manner herein before prescribed for the posting of Speedpost Worldwide Parcels, shall not forwarded by Speedpost Worldwide Parcel post. Such postal article may, at the discretion of Singapore Post either be detained and returned or given up to the sender, or, if transmissible as such, be forwarded to the addressee as a letter, small packets or packet of blind literature. Any such postal article unpaid or underpaid, shall when forwarded, be charged with such amount as may be determined by Singapore Post.”

Speedpost Worldwide Parcel Despatch Notes

All Speedpost Worldwide Parcels for destinations outside Singapore must be accompanied by a declaration of contents in the prescribed form, which is obtainable free of charge at any post office, bearing the address of the Speedpost Worldwide Parcel to which it relates, and a declaration of its contents and value as well as the signature and address of the sender. The contents should be stated in full detail giving a separate description of each article and its value. Declarations written on other than the prescribed form cannot be accepted. In addition, two copies of the Invoice must accompany the Speedpost Worldwide Parcel. The net weight or quantity of the different kinds of articles in a Speedpost Worldwide Parcel should be listed separately and any other particulars that would facilitate the assessment of customs duty, such as the type of material, and whether new or old. In the case of articles returned to the country of their origin this should be stated. Customs declarations to foreign countries should, when possible, be completed in English or French and the address on the Speedpost Worldwide Parcel Despatch Note should be as complete as that on the Speedpost Worldwide Parcel. When the contents are liable to customs duty, an incorrect declaration of the contents or value may result in the seizure of the Speedpost Worldwide Parcel, or in the imposition of a heavy fine which will not be refunded even if the Speedpost Worldwide Parcel is returned to the sender.

False Declaration

When the contents of a Speedpost Worldwide Parcel are liable to duty in the country or place to which it is addressed, false declaration may render the Speedpost Worldwide Parcel liable to confiscation.

Enquiry about Non-Delivery

An enquiry about the non-delivery of a Speedpost Worldwide Parcel may be made within six months of the date of posting. An enquiry in respect of a Speedpost Worldwide Parcel addressed to an overseas country will as a matter of course be afforded transmission by airmail, fax or e-mail. Inquiries shall be free of charge. Inquiries can be made through our hotline 1800-2225777 or website at http://www.speedpost.com.sg.

Delivery and Redirection

Particulars of the delivery arrangements are given below (under heading DELIVERY). Any Speedpost Worldwide Parcel sent by Speedpost Worldwide Parcel post incurs fresh postage at the ordinary rate if re-directed from one country to another. A Speedpost Worldwide Parcel may be re-directed to any place participating in the Speedpost Worldwide Parcel post service on pre-payment of the postage to that place or on receipt of an undertaking to pay the postage if the addressee refuses to pay it, provided that the Speedpost Worldwide Parcel conforms to the regulations applicable to Speedpost Worldwide Parcels sent by post to the country or place to which it is re-directed. Speedpost Worldwide Parcels re-directed from other countries are not delivered until the due postage, if any, has been paid by the addressee.

Undelivered Speedpost Worldwide Parcels

The sender of a Speedpost Worldwide Parcel may request at the time of posting that, if the Speedpost Worldwide Parcel cannot be delivered as addressed, it may be treated as abandoned or tendered at a second address in the country of destination. If a despatch note is used, the instruction as to disposal must be written conspicuously on the cover of the Speedpost Worldwide Parcel as well as on the despatch note; in place of the written instruction on the Speedpost Worldwide Parcel, a Sender’s Instruction label may be used. If no dispatch note is used, the instruction must be written on the Customs declaration and must be in one of the following forms: “If not deliverable as addressed, abandon”, or “If not deliverable as addressed, deliver to ....................,” or “If that is not possible, return to me.” In the absence of a definite request for abandonment or for delivery at an alternative address, a Speedpost Worldwide Parcel that is undeliverable at the original address is returned to the sender without previous notification and at his expense.

The cost of returning a Speedpost Worldwide Parcel includes postage, generally equivalent to the outward charge, and in many cases, charges levied abroad for warehousing, and so on. Customs duty raised on a Speedpost Worldwide Parcel abroad is generally cancelled if the Speedpost Worldwide Parcel is returned; but on Speedpost Worldwide Parcels sent back from Ecuador and Guatemala the Customs charges are not cancelled and must be paid on delivery, in addition to the other charges due. If the sender refuses to pay the charges or does not claim the Speedpost Worldwide Parcel within six months from the date of its return, the Speedpost Worldwide Parcel is sold and the amount recovered out of the proceeds. The sender of a Speedpost Worldwide Parcel that has not been delivered to the addressee has to pay the conveyance and other costs incurred by Postal Administration as a result of the non-delivery, even if the Speedpost Worldwide Parcel has been abandoned, sold or destroyed. Speedpost Worldwide Parcels received from abroad not bearing a request for abandonment or delivery to an alternate address, are retained for a period of 15 days, after which time if still not delivered, they are returned directly to the sender at his expense. Speedpost Worldwide Parcels that bear an alternate address are retained for delivery to the first addressee for a period of 15 days, and if not delivered, are retained for a further period of 15 days for delivery to the second address. Where the substituted address is within Singapore no fresh postage is chargeable, in any other case fresh postage is payable by the addressee, if still undelivered the Speedpost Worldwide Parcel is then automatically returned to the sender as above. Speedpost Worldwide Parcels that bear a request for abandonment, are forwarded to the Returned and Damaged Speedpost Worldwide Parcel Unit for disposal if they remain undeliered at the end of 15 days.

Compensation for Uninsured Speedpost Worldwide Parcels

A copy of the despatch note is given for each Speedpost Worldwide Parcel. This despatch note will indicate any liability or responsibility attaches to Singapore Post for loss, damage or delay in respect of any Speedpost Worldwide Parcel. Except in cases beyond control, compensation up to $90.00 per Speedpost Worldwide Parcel in addition to a further $10.00 per kilogram of the Speedpost Worldwide Parcel may be paid for the loss of, total theft or total damage of uninsured Speedpost Worldwide Parcels sent by Speedpost Worldwide Parcel post within Singapore, when such loss, theft or damage takes place while the Speedpost Worldwide Parcels are in custody of Singapore Post and does not arise from any fault of neglect of the senders or from the nature of the contents. In similar circumstances, compensation may be paid for the loss, total theft or total damage of an uninsured Speedpost Worldwide Parcel addressed to any country shown in the respective country summary except where an indication is given there that no compensation is payable. The compensation paid will in no case exceed the amounts shown in the preceding paragraph. In the case of Speedpost Worldwide Parcels lost, rifled or damaged in any country outside Singapore, Singapore Post will endeavour to obtain compensation for the senders under similar regulations. The final decision upon all questions of compensation rests with the Postal Administration of the country in which the loss, theft or damage has taken place. When a indemnity is due for the loss of, total theft from or total damage to a Speedpost Worldwide Parcel, the sender, or the addressee, as the case may be, shall also be entitled to repayment of the charges paid on posting the Speedpost Worldwide Parcel.

In case of loss of, total theft from or total damage to a Speedpost Worldwide Parcel due to force majeure, for which indemnity is not payable, the sender shall be entitled to repayment of all the charges paid on posting the Speedpost Worldwide Parcel. No compensation will be paid for delay in respect of any Speedpost Worldwide Parcel. The decision of Singapore Post on all questions arising between Singapore Post and any person claiming payment in respect of the loss of, theft or damage to any article enclosed in or forming part of a Speedpost Worldwide Parcel is final and conclusive.