Service & Support | Master Lock

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Service & Support

Master Lock offers the best in customer service and provides extensive product support. No matter your issue, we're here to help you solve it.

• Reset & Retrieve Lost Combinations
• Lost Keys & Key Replacements
• Product Maintenance & Replacements
• School Locker Locks
• Bluetooth & Electronic Lock Support
• Vault Support
• cLOTO Support
• Safe Support

Top Support Videos

Operate 1500iD Speed Dial Operating the Master Lock 5400D & 5401D Lock Boxes Maintain a Master Lock Padlock View All Videos Business

Business Support

• Sales Service & Support
• Order Tracking
• Current Pricing & UPC Information
• Distributor Online Ordering

Keying Options & Lock Customization

Take total control of your security products with keying & custom services. With various body sizes, shackle and keying options, these locks are tailored to your needs.

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Custom Marking

Master Lock offers laser engraving for complete customization. Consider engraving your company name and logo.

Laser Engraving Forms

Store Your Combo

Never worry about losing your combination or key code again. Safely store and retrieve it in one secure place for no extra charge.

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Master Lock Vault Enterprise

Master Lock Vault is an integrated platform that lets you issue and revoke access to individuals or groups in real time. Take complete control of your lock system.

Vault Support

Product Support

Reset & Retrieve Lost Combinations

Set-your-own combination instructions, combination reset, lost combination help

Lost Keys & Key Replacements

Replace keys, replace locks, key duplication

Product Maintenance & Replacements

Lock maintenance, warranty information, part replacements

School Locker Locks

Combination charts, lock service, lock replacements

Bluetooth & Electronic Lock Support

Bluetooth locks & lock boxes, padlock service

Vault Support

Adding & removing users, app support, lock settings

Door Locks & Hardware

Replacement parts, commercial door lock service, residential hardware support

cLOTO Support

Do you need cLOTO support?

Safes Support

Batteries, warranty information, lost key or combination help

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Contact Us for Support

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