Set Time On Alcatel 4400 PABX

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• Home Board index IF YOU ARE NOT TECHNICALLY TRAINED ON THOSE PBX, PLEASE POST IN ONE OF THOSE FORUMS Beginner's questions about the (4400 / Enterprise) PHONE APPLICATION or OPERATING SYSTEM
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Set time on Alcatel 4400 PABX

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WIFIman90

Set time on Alcatel 4400 PABX

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Post by WIFIman90 » 24 Feb 2013 15:13

Hi all, I have a weird issue with an old Alcatel 4400 running R2.1-b3.519-17-c-cl-c5s2. Some days ago we had a power outage that made our PABX time go crazy, now the displays of the handsets is about 15 minutes ahead of the real time. I tried the following for manually correct the time: swinst -> expert menu -> system management -> date & time update -> set date & time. All fine to that point but when i finish to set the date and time i get the following error: Enter the year (default is 2013) : 2013 Enter the month (default is 02) : 02 Enter the day (default is 24) : 24 Enter the hour (default is 17) : 17 Enter the minutes (default is 28) : 11 Error, Unable to set the date & time on the twin CPU The update has been aborted on both CPUs What may be the problem? any way to fix this? Any help is welcome! Top cavagnaro

Re: Set time on Alcatel 4400 PABX

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Post by cavagnaro » 24 Feb 2013 17:51

And the other CPU is up and working? Top WIFIman90

Re: Set time on Alcatel 4400 PABX

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Post by WIFIman90 » 24 Feb 2013 19:19

cavagnaro wrote:And the other CPU is up and working?

I'm sorry, i'm not very experienced with this system, which command can i use to check that? i could recover this log from the day of the outage, minutes after that we booted up again the machine: (5)cpubpar> incvisu -0 -s "cpu" 19/02/13 11:46:34 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19/02/13 11:48:30 000005S|--/--/-/---|=5:2009=Initialisation CPU role STAND BY 19/02/13 11:52:11 000005M|--/--/-/---|=5:2009=switch over CPU role MAIN 19/02/13 11:52:12 000005M|00/06/-/---|=2:2171=Former main CPU has been lost 19/02/13 11:52:14 000005M|01/00/-/---|=2:2042=Loss of a VPCPU/VPM35 type cpl 19/02/13 11:52:20 000005M|00/20/-/---|=2:2046=Loss of the 0,7 coupler during the CPU switch over 19/02/13 11:52:20 000005M|00/20/-/---|=2:2166=CPU requires Reset CPL IO2 (0,7) Cause 17 19/02/13 11:55:10 000005M|01/00/-/---|=5:2019=VPCPU/VPM35 coupler commissioning 19/02/13 12:05:18 000005S|01/13/-/---|=2:2035=Stand-by CPU: 08 DSP channels instead of 04 19/02/13 12:05:46 000005M|00/06/-/---|=5:2059=St-by CPU put in service Top cavagnaro

Re: Set time on Alcatel 4400 PABX

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Post by cavagnaro » 26 Feb 2013 11:36

use role -b on the main CPU When you telnet it then a message indicating it also appears Top WIFIman90

Re: Set time on Alcatel 4400 PABX

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Post by WIFIman90 » 26 Feb 2013 12:00

cavagnaro wrote:And the other CPU is up and working?

(5)cpubpar> role -b MAIN stand-by CPU state : NOT READY it seems that the other cpu is down. any command to make it run via CLI? Top cavagnaro

Re: Set time on Alcatel 4400 PABX

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Post by cavagnaro » 26 Feb 2013 12:09

Ermmm no dude...you need to connect to that pbx (more /etc/hosts or use netadmin -m to determine the IP Address) and see what happened to that CPU.... Ask for ALU support on site better Top WIFIman90

Re: Set time on Alcatel 4400 PABX

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Post by WIFIman90 » 26 Feb 2013 12:28

cavagnaro wrote:Ermmm no dude...you need to connect to that pbx (more /etc/hosts or use netadmin -m to determine the IP Address) and see what happened to that CPU.... Ask for ALU support on site better

I have the ip address of the twin/standby cpu but these do not respond to telnet, i can only telnet the main cpu where i've been doing this testing. Unfortunately alcatel do not provide on site support to this old pbx over here. Top oldboy Alcatel Unleashed Certified Guru Posts: 902 Joined: 25 Aug 2005 18:24

Re: Set time on Alcatel 4400 PABX

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Post by oldboy » 26 Feb 2013 15:39

What lights if any do you have on the cpu in slot 6? according to your alarms the cpu is in service. "Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....." Top Konstantinos.E Alcatel Unleashed Certified Guru Posts: 616 Joined: 12 Jan 2010 04:15 Location: Honolulu

Re: Set time on Alcatel 4400 PABX

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Post by Konstantinos.E » 26 Feb 2013 15:52

the correct time is the last on the list of your problems. I suggest to get support if you dont know the system.The release is very old and to get it back working in case of a hard disk failure or something else it could be really painfull. regards Alca_holic Top haroun Senior Member Posts: 1465 Joined: 29 Mar 2010 11:09

Re: Set time on Alcatel 4400 PABX

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Post by haroun » 27 Feb 2013 09:11

and twin command in the main cpu what 's showing? Top Post Reply

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