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Shipping Polices & other FAQs

Top FAQs:

What is your shipping policy?

We currently offer shipping within the U.S. and Canada. Please note that expedited shipping is available only within the contiguous 48 U.S. states.

Shipping rates are calculated based on the order subtotal (before tax) and will be finalized during checkout.

Shipping Rates

Shipping MethodLocationOrder AmountShipping Charge
StandardU.S. ContiguousUp to $59.93$8.99 fixed price
StandardU.S. ContiguousOver $59.9315% of order value
StandardU.S. ContiguousOversizedAdditional $39.99 per item
2nd DayU.S. ContiguousUp to $100$29.99 fixed price
2nd DayU.S. ContiguousOver $10030% of order value
2nd DayU.S. ContiguousOversized$129.99 per item
OvernightU.S. ContiguousUp to $100$39.99 fixed price
OvernightU.S. ContiguousOver $10035% of order value
OvernightU.S. ContiguousOversizedNot available
StandardAlaska / HawaiiUp to $60$29.99 fixed price
StandardAlaska / HawaiiOver $6030% of order value
StandardAlaska / HawaiiOversizedAdditional $129.99 per item
StandardCanadaUp to $160$39.99 fixed price
StandardCanadaOver $16025% of order value
StandardCanadaOversizedAdditional $99.99 per item

When will I get my art?

As soon as we get your order, we start custom-making it. Average processing + transit times are below.

Processing

Product TypeProcessing Time
In-stock posters, prints, and photographs24 hours
Most framed, mounted, and canvas items3 - 5 Days
Special order posters and prints5 - 7 Days

Delivery

Delivery MethodTransit Time
Standard deliveryVaries by Print
Expedited delivery1 - 3 Days
Overnight delivery24 Hours

How will my art be shipped?

Prints with any one side under 42 inches will be shipped in a cardboard triangle. Prints with any one side over 42 inches will be shipped in a cardboard tube. Currently we don't do flat shipping, but we've taken great care to choose the most protective method of handling and delivering your art.

Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. Please use the "Order Status" link under "Resources" in the footer of our site. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

Is my package insured?

Art.com guarantees your satisfaction 100%. On the rare chance that your package is lost or damaged upon arrival, just contact our Customer Support Team.

What happens if only part of my order is ready to ship?

Because we're mindful of resources and carbon footprint, we combine multiple items in an order into one shipment. If an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in our warehouse, we'll ship your entire order to you in one shipment. If your shipment is delayed due to a back-ordered item, you can request that we send the rest of your order. This won't affect shipping charges, but please contact our Customer Support Team directly to request this.

Do you ship internationally?

Outside of the United States we ship only to Canada. At-will return shipping costs are the responsibility of the purchaser. Our orders are shipped using DHL. All international orders may be subject to import duties and taxes assessed by local governments and are due upon delivery. This is not included in the order total. All prices shown are in US dollars and are subject to currency exchange rates.

Can I ship to a P.O. Box?

The USPS delivers packages 11" x 14" and smaller to a P.O. Box. Larger items must be shipped to a street address. We can also ship to an APO through the USPS.

Tag » Art.com Canada Shipping