SkillsFuture Credit FAQs - Help | .sg

1.     Can I get a refund for the credit that I have used for a course if I am unable to attend the course or did not complete the course?

If you are unable to attend the course, please cancel your claim submission at least 1 day before the course start date. If your claim has been paid, please contact your Training Provider (TP) to make the refund to SkillsFuture Singapore (SSG). SSG will reinstate the refunded amount back into your SkillsFuture Credit (SFC) account. If your course has started and you are unable to complete it, please contact the Training Provider TP for information about the TP's refund policy.

2.     Can I get a refund for the credit that I have used for a course, which has been cancelled by the Training Provider?

Where possible, please cancel your claim submission at least 1 day before the course start date. If your SkillsFuture Credit (SFC) has already been paid out, please contact SSG at 6785 5785 or through SkillFuture Singapore's Service Portal.  

3.     Can I initiate a refund?

You can initiate a refund only if your course is cancelled and the claim has been disbursed to your PayNow account.

4.    How do I initiate a refund?

To initiate a refund:

a) Under "Claim Application", select the claim that you wish to initiate a refund.

b) Click "View More".

c) Click "Refund" to initiate a refund.

d) Select the appropriate refund reason from the dropdown option.

e) Make payment via eNets.

Please note that once you have submitted your refund payment successfully, you can no longer make a refund for that same claim.

5.     How do Training Providers (TPs) refund the SkillsFuture Credit (SFC) to the individual, if required?

TPs should initiate a refund request via Training Partners Gateway. Reinstatement of refunded SFC to individuals will be evaluated on a case-by-case basis. TPs should not refund the SFC in cash to the individual under any circumstances after course start date.  

6.     How do I view and make payment for a refund request made by SkillsFuture Singapore (SSG)?

To view and make payment for a refund request made by SSG, Under 'Refunds', navigate to the refund for which you would like to make payment for. Click 'View More'. Click 'Proceed to Pay'. Select the appropriate refund reason from the dropdown option Accept the Terms and Conditions. Proceed to make payment via e-Nets or offline payment.

7.     The individual cancels the course with the Training Provider (TP) but did not cancel the SkillsFuture Credit (SFC) claim in his/her MySkillsFuture Portal before the course start date. What should the TP do if the SFC claim has been disbursed?

TP should remind the individual to cancel his/her SFC claim before the course start date when he/she submits the course cancellation request. If the individual does not cancel his/her SFC claim before the course date and the amount is disbursed to the TP despite the reminder, TP would have to initiate a refund request via Training Partners Gateway. If you face difficulties, kindly contact SkillsFuture Singapore (SSG) via the SSG Service Portal to facilitate the refund process.

8.     What are the payment modes available for me to do a refund?

For Individual-Initiated refunds, payment can only be made via eNets.

a) Log in to MySkillsFuture Portal and select the claim that you wish to make a refund for.

b) Indicate the refund reason.

c) Select "Pay via eNets"

d) You will be redirected to the eNets page to input your credit/debit card details.

 

For SkillsFuture Singapore triggered refunds, payment can be made via eNets or offline payment.

a) eNets Under 'Refunds', navigate to the refund for which you would like to make payment for

b) Click 'View More' Click 'Proceed to Pay' Select the appropriate refund reason from the dropdown option

c) Accept the Terms and Conditions Proceed to make payment via offline payment or e-Nets

 

For offline payment, the following payment modes are available: Offline Payment - PayNow and PayNow to UEN T16GB0003CNPF

 

Offline Payment - Bank Transfer Transfer the funds based on the details below:

Transfer payment to bank account: 451-302-849-5

Bank Account Name: SkillsFuture Singapore Agency - NPF

Bank Code: 7375 (UOB)

Branch Code: 001 (Main)

Swift Code: UOVBSGSG

9.     What do the 'Pending Payment' status and 'Pending Payment Confirmation' statuses mean?

Pending Payment - This means that a refund request has been triggered by SkillsFuture Singapore to the individual and is currently pending the individual to make payment.

Pending Payment Confirmation - It is an indication that the refund request has been triggered by the individual. The payment made by the individual is awaiting confirmation from the SkillsFuture Singapore.

10. What if the individual fails the assessment? Does the Training Provider (TP) need to refund the SkillsFuture Credit (SFC) to the individual?

Training Providers do not need to refund SFC to the individual if he/she has attended the course, regardless of whether the individual completes the course or fails the assessment.

11. What is a refund request?

A refund request is when the Agency (SkillsFuture Singapore) is asking for a refund from you to return the SkillsFuture Credit (SFC) to the Agency.

12. What is the difference between a refund request and a refund that I initiated myself?

A refund request happens when the Agency (SkillsFuture Singapore) asks you for a refund. On the other hand, a refund that you initiated is triggered by yourself to return the SkillsFuture Credit (SFC) to the Agency.

13. The Training Provider cancelled or refunded my SkillsFuture Credit claim drawing from the One-Off SkillsFuture Credit Top-Up. Why is the Credit not reflected on my SkillsFuture account?

If your SkillsFuture Credit claim drawing from the One-Off SkillsFuture Credit Top-Up is cancelled or refunded, the Credit will not be available for use after 31 December 2025. This is because the One-Off Top-Up expired on this date and cannot be used for claims submitted for courses starting on or after 1 January 2026.