Sony Dualshock CUH-ZCT2U Troubleshooting - IFixit

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PlayStation 4 Controller Troubleshooting

Possible resolutions for common problems for the Sony DualShock 4 controller including model numbers CUH-ZCT1 and CUH-ZCT2.

Author: Maaz Hussaini (and 12 other contributors)

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Common PS4 Controller Problems

Diagnose and fix the most common problems plaguing your PS4 controller with these step-by-step DIY troubleshooting guides.

2 Solutions	DualShock 4 Buttons Sticking
	The controller buttons are stuck in the pressed position. Potential causes include dirt and debris in the button crevices or faulty buttons. View all causes and solutions.
6 Solutions	DualShock 4 Not Vibrating
	The controller does not vibrate. Potential causes include a faulty battery, faulty motors, the vibration feature is turned off, a general controller malfunction, or a poor wireless connection between the PS4 and controller. View all causes and solutions.
3 Solutions	DualShock 4 Won't Turn On
	The controller won't power on. Potential causes include a discharged battery, a faulty charger, a faulty battery, or a general controller malfunction. View all causes and solutions.
3 Solutions	DualShock 4 Touchpad Not Working
	The touchpad doesn't respond. Potential causes include a faulty touchpad, incompatible game, out of date software, or a general firmware glitch. View all causes and solutions.
2 Solutions	DualShock 4 Analog Sticks Locked in Place
	The analog sticks get stuck when pressed down and won’t come back up. Potential causes include dirt and debris in the joystick crevices or a broken or bent joystick. View all causes and solutions.
4 Solutions	DualShock 4 Not Charging
	The controller doesn't charge and the light on the front of the controller doesn’t turn on. Potential causes include a general firmware malfunction, a faulty battery, a defective charging cable, or a defective controller charging port. View all causes and solutions.
2 Solutions	DualShock 4 Won't Connect to Console
	The controller is on and working, but cannot connect to the console. Potential causes include a general firmware malfunction or a WiFi router limiting connectivity. View all causes and solutions.
2 Solutions	DualShock 4 No Sound
	The controller does not emit any audio from its speaker system. Potential causes include the controller's volume not being turned up, or a general firmware glitch. View all causes and solutions.

Didn't find your problem?

Check out the Answers forum for more troubleshooting help for your specific issue. Maybe someone has already solved the same issue you are experiencing.

Author

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Maaz Hussaini

Member since: 01/21/14

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Cal Poly, Team 6-21, Maness Winter 2014 Member of Cal Poly, Team 6-21, Maness Winter 2014

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35 Guides authored

159 Comments

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My command buttons on my DualShock4 do not respond, even after a manual reset. The controller can still turn on the PS4 though. Do I just need to replace the controller entirely, as I do not want to waste time to try and fix it myself.

mantronik - Aug 31, 2014 Reply Share

I learned that if your buttons are sticky, brush them with a slightly wet toothbrush. Let it sit for a couple of seconds then dry them.

John - Nov 25, 2014 Reply Share

A In Depth Guide to fixing DS4 Connection Issues.

1. Put your DS4 in pairing mode by holding PS button and share simultaneously. The light bar should begin to flash white.

2. Connect the DS4 to the device via Bluetooth on any of the following devices. ( PC, Android, PS3 )

3. Disconnect the DS4 from the paired Bluetooth device. Make sure you disconnect directly from the bluetooth device. Once disconnected locate a pin or a small narrow object and push into the reset hole on the rear of the DS4. Hold in place for 10 seconds.

4. Connect the USB cable to the DS4 and proceed to power on the PS4. Once the system has loaded to the login screen it will ask you to press the PlayStation Button. This will iniate pairing between the DS4 and PS4. The DS4 should now be fully operable.

Make sure to follow steps exactly for best results.

4wrd4evr - Dec 3, 2014 Reply Share

My ps4 controller makes à strange doubleclicking sound when i'm touching

The touchpad iT sounds like THE touchpad is à littlebit loose do you know how you change that

Ps sorry for THE bad english

Benjamin - Jan 1, 2015 Share

when i open my ps4 the controller starts to flash (like it tries to connect with the ps4) but the it turns orange and does not connect eventually.

Elisavet Parra - Feb 21, 2016 Reply Share

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