SPELL Satisfaction Survey - SurveyMonkey

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* 1. Overall, how satisfied or dissatisfied are you with SPELL?

Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied

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* 2. Which of the following words would you use to describe our services? Select all that apply.

Reliable High quality Useful Unique Approachable Knowledgeable Informative Ineffective Poor quality Unreliable Other (please specify)

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* 3. How well do our services meet your needs?

Extremely well Very well Somewhat well Not so well Not at all well Other (please specify)

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* 4. How would you rate the quality of the service?

Very high quality High quality Neither high nor low quality Low quality Very low quality Other (please specify)

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* 5. SPELL offer many services, please select the ones that you are aware of:

Free Membership Free Newsletters Free Support Worker Visits to your Group Advice on Advertising your Group with free posters and leaflets Access to Free Training Programme One Free Play Activity Session for your Group per year Advice on Running a Pre-Five Group Advice and Mentoring for Committees Advice on Grants Free Model Constitutions Free Model Policies and Procedures Insurance Information Vetting and Disclosure Advice Pre-Five Registers (£3.00 or free to new groups) Free Copies of all admin forms needed to run your Group Start-up Pack for Baby & Toddler Groups Baby & Toddler Group Annual Accounts Checking Service Free Recruitment Guide for Playgroups Quality Assurance Scheme for Playgroups not registered with the Care Inspectorate

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* 6. Which of these services have you used in the last 12 months?

Training Programme Play Activity Programme Baby & Toddler Account Check Advice or Support on Committees Advice or Support on Specific Queries Advice or Support on Starting a Group Advice on Closing a Group Advice on Grants Advice on Advertising your Group Requested Policies and Procedures Other (please specify)

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* 7. How do you access services from SPELL?

SPELL's Website www.spell-lanarkshire.com SPELL's Facebook Page SPELL's Newsletter SPELL Support Workers SPELL Office Health Visitors Please state your preferred method of communication

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* 8. Would you be interested in becoming a Director for SPELL? This role does not require a lot of your time (approximately on average an hour a month) and is a good opportunity for you to contribute to the pre-five voluntary sector within South Lanarkshire.

Yes No Not at this time If you would like us to contact you with regard to this, please provide your email address or telephone number

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* 9. Please select which applies:

I attend a Baby & Toddler Group My Child attends a Playgroup I am a Childcare Worker Other (please specify)

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* 10. Please select which area you live in:

Blantyre Bothwell and Uddingston Cambuslang & Rutherglen Clydesdale East Kilbride Hamilton Larkhall Strathaven & Stonehouse Other (please specify) Submit response ( Privacy & Cookie Notice

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