Spirit Airlines Customer Reviews - SKYTRAX

Spirit Airlines

Customer Reviews

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Customer rating from 5282 reviews 2/10 Write a Review

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1/10

"not being forthcoming with this policy"

C Baumgarten (United States) 5th January 2026

Not Verified | Do not book together and purchase the "cancel for any reason" insurance. If you do - and 1 person can not go you have to cancel the entire ticket for everyone. Neither can you change the name on the ticket and have someone else come. They are scamming people out of money by not being forthcoming with this policy in advance. The fact that they do not provide any adjustments/accomodations even with the cancellation purchased is outrageous. Additionally, the agents you speak to on the phone - unless it's in their script lack any capacity to critically think and attempt to assist a customer that already paid. Awful & shameful.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Kansas to Florida
Date Flown	January 2026
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"Spirit Airlines needs to do better"

Tina Lott (United States) 26th December 2025

✅ Trip Verified | I am deeply disappointed with the treatment I received from Spirit Airlines staff at the check-in counter. Two young women working the counter were laughing, mocking, and behaving unprofessionally while assisting me. When I looked them directly in the face, the behavior stopped—confirming that I was indeed being laughed at. No customer should ever be treated that way. For clarity: I checked in the night before my flight. I arrived at the airport at 5:15 AM, which is when boarding began. I was traveling due to a family emergency to see my father. I had already paid to check one bag for my round trip. Despite this, I was denied access to my flight. I was then told there were no remaining flights that day and that the next available flight was the following day. This information was false. After returning home, I checked Spirit’s website myself and found a flight leaving the same day at 3:47 PM, arriving at 5:28 PM. This confirms I was misinformed. What makes this situation even worse: Spirit charged my card for checking a bag that was never checked. I was charged for a round-trip bag fee, despite not being allowed to fly. I was then told I would not receive a refund for a service that was never provided. This experience reflects a serious lack of professionalism, accountability, and compassion—especially for a passenger traveling for a family emergency. Laughing at customers, providing false information, and charging for services not rendered is unacceptable. Spirit Airlines needs to do better.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Las Vegas to Los Angeles
Date Flown	December 2025
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"This is unacceptable"

Biagio Luca (United States) 21st December 2025

✅ Trip Verified | Spirit is an airline that has no policies to protect customer's interests and benefits. I applied for FREE SPIRIT. A fraudulent offer. They say having this credit card brings as benefit 2 bags checked per flight. They had a problem with their systems and my reservations were not linked with my FREE SPIRIT credit card. I sent evidence showing evidence of my credit card active, my id and any else they asked. The customer service department have put a note in my reservation after advised to ask a manual registration of my bags in the counter the day of my flight. Suprise! The day of my flight there was mo way to make effective my benefits even if I showed my credit card. I had to pay with my FREE SPIRIT credit card the registration of my bags. It is incredible that a customer has to be victim of lack policies and ways in SPIRIT to protect customers benefits when there is a problem with their systems. At the ends customers have to pay by their errors, problems and mistakes. This is unacceptable.

Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	Miami to Houston
Date Flown	December 2025
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"ruined my 35th birthday trip"

Everette Ligon (United States) 12th December 2025

Not Verified | Spirit Airlines completely ruined my 35th birthday trip to Cancun. What was supposed to be a memorable celebration turned into a stressful and disappointing experience due to the airline’s lack of professionalism, lack of humility, and lack of basic customer care. From the beginning, the ticket desk worker attempted to overcharge me for my flight, even though I had already purchased it online for $45 less. At the boarding area, staff repeatedly claimed the flight was “sold out” when the real issue was that Spirit had oversold the flight, they were pressuring passengers with backpacks to pay additional fees to check in bags unnecessarily. I refused to pay more, as I have never been charged for my backpack. The terminal supervisor provided no help at all—she was dismissive, unprofessional, and simply told me to call the 1-800 customer service number. When I called for a refund, Spirit only offered $134, even though I paid $234. Because of their mishandling, I not only lost money on the flight, but also on my hotel reservations and prepaid excursions. Spirit Airlines ruined what should have been one of the best birthdays of my life. Do not book with Spirit Airlines. The lack of professionalism, empathy, and moral responsibility shown during this experience is unacceptable.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Dallas to Cancun
Date Flown	December 2025
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

“unacceptable treatment”

Vipul Raval (United States) 24th November 2025

✅ Trip Verified | I am reporting the troubles faced by my mother who was travelling from New Jersey to Dallas. I had booked a ticket for my mother . She is 85 years old . The flight got delayed by about 4 hours. Then the flight took off without taking my mother in the the plane because the wheel chair people didn't come. The gate agent booked her on another flight with another airline which was leaving after another 1. 5 hours later. This is unacceptable treatment by Spirit airlines for a senior citizen who needs care and help.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Newark to Dallas
Date Flown	November 2025
Ground Service	12345
Value For Money	12345
Recommended	no

1/10

"would not recommend this airline"

Tamara Parks (United States) 17th November 2025

Not Verified | This has to be the worst experience I've ever endured. Went on a 3 day trip which turned out to be a 5 day trip. This airline canceled flight 4 times in 2 days! Which cost me money! I had to book another room and ultimately rent a car and drive home. Filed a claim with the D.O.T and Spirit only reimbursed half of my out of pocket expenses after a month of me filing the claim. I would not recommend this airline.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	New orleans to Atlanta
Date Flown	August 2025
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

1/10

“never fly spirit airlines again”

S Keegan (United States) 4th November 2025

✅ Trip Verified | They changed my flight with no notice and gave me no option for a refund or to pick a different flight. When I contacted them about it they basically told me that they're allowed to change my flight without any notice and it's not their responsibility to make sure I get home. I will never fly spirit airlines again.

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Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	New Orleans to Orlando
Date Flown	November 2025
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

8/10

"ticket agent was a real angel"

Shirley Bailey (United States) 26th October 2025

Not Verified | A great flight and your staff being so kind to me. One of your tickets agent was a real angel in disguise. She help my for 2 days at the airport to get on a flight for my surgery. And both days were my fault. Her name is Amamika at DFW. Thank you so much for your kindness that you showed me. Please keep helping people in need.

Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	Dallas Las Vegas
Date Flown	October 2025
Seat Comfort	12345
Cabin Staff Service	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"trip has been changed about 6 times"

M Sagera (United States) 16th October 2025

✅ Trip Verified | We booked around mid July and we haven’t even flown yet and our trip has been changed about 6 times, we have accepted all changes, the last changed was unacceptable and we still accepted the change a few minutes later they remove one of our first class seats. This is not the first time spirit changes our our seats and removes us from the premium seats.

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Los Angeles to Dallas Ft Worth
Date Flown	October 2025
Value For Money	12345
Recommended	no

1/10

"one of the worst travel experiences"

Ceidrick Marcelin (United States) 9th October 2025

✅ Trip Verified | I flew Spirit Airlines this past Monday for the first time, heading to Las Vegas for a birthday celebration and it was one of the worst travel experiences I’ve ever had. Spirit lost my luggage and has shown zero urgency or accountability in resolving the issue. Every interaction since then has been frustrating and disheartening. I’ve been misled by multiple employees who all gave me different stories about where my bag supposedly is. Not one person has taken ownership or offered a real solution. Instead, I was told to “just buy what you need and keep the receipts” while they “try” to locate my bag. That kind of attitude shows a total lack of professionalism and care for your customers. Corporate leadership should be ashamed that this is how your airline operates. There’s no consistency, no communication, and no empathy. I’ve spent days trying to reach someone who can actually help only to be bounced from one unhelpful call center to another. What was supposed to be a memorable birthday trip turned into a stressful mess because of Spirit’s incompetence and indifference. This was my first time flying with Spirit and the worst experience EVER. No traveler deserves to be treated this way.

Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	Baltimore to Las Vegas
Date Flown	October 2025
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Wifi & Connectivity	12345
Value For Money	12345
Recommended	no

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