Surface Won't Turn On Or Start - Microsoft Support

Related topics × Surface startup failure topics

• Surface won’t turn on or start
• Shows 'No Bootable Device'
• Stuck on a logo screen
• Shows 'Couldn't find a bootable operating system'
• Shows a 'Choose an option' screen
• Starts Automatic Repair
• Stuck on the Recovery screen
• Stuck on a drive icon
• Forgot UEFI password
• Shows a red bar and an unlocked lock icon

Skip to main content Sign in with Microsoft Sign in or create an account. Hello, Select a different account. You have multiple accounts Choose the account you want to sign in with. Related topics Surface startup failure topics

• Surface won’t turn on or start
• Shows 'No Bootable Device'
• Stuck on a logo screen
• Shows 'Couldn't find a bootable operating system'
• Shows a 'Choose an option' screen
• Starts Automatic Repair
• Stuck on the Recovery screen
• Stuck on a drive icon
• Forgot UEFI password
• Shows a red bar and an unlocked lock icon

Applies ToSurface Pro Surface Laptop Surface Go Surface Studio Surface Book

If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

View which specific devices these steps apply to

The info on this page applies to the following devices: Surface Pro 12-inch 1st Edition, Surface Pro (11th Edition), Surface Pro 10, Surface Pro 9 for Business, Surface Pro 8, Surface Pro X, Surface Pro 7+, Surface Pro 7, Surface Pro 6, Surface Pro (5th Gen), Surface Pro 4, Surface Pro 3, Surface Pro 2, Surface Pro (1st Gen) Surface Laptop 13-inch 1st Edition, Surface Laptop 5G for Business, Surface Laptop (7th Edition), Surface Laptop 6 for Business, Surface Laptop 5, Surface Laptop 4, Surface Laptop 3, Surface Laptop 2, Surface Laptop (1st Gen), Surface Laptop SE Surface Laptop Studio 2, Surface Laptop Studio (1st Gen) Surface Laptop Go 3, Surface Laptop Go 2, Surface Laptop Go (1st Gen) Surface Go 4, Surface Go 3, Surface Go 2, Surface Go (1st Gen) Surface Studio 2+, Surface Studio 2, Surface Studio (1st Gen) Surface Book 3, Surface Book 2, Surface Book (1st Gen) ​​​​​​​Surface 3

Things to try first

• Disconnect accessories and make sure your Surface is charged

• Wake it up with keyboard shortcuts: (Ctrl+Shift+Win+B)

• Force a restart, by pressing the power button for 20 seconds

Disconnect accessories and make sure your Surface is charged

Accessories that you’ve connected to your Surface might be preventing it from turning on. Here’s how to check if that's the problem: 

1. Disconnect any USB drives, SD cards, USB accessories, external monitors, the Type Cover, or anything else you’ve connected to your Surface. If you're using Surface Dock, unplug your Surface from it. Try to turn on your Surface—if that works, the accessory may be the problem.

2. If that didn't work, connect the power supply that was designed for your Surface.

3. When your Surface is plugged in, charge it for at least 15 minutes. Close and reopen the lid or keyboard, then press the power button to turn on your Surface. If the LED light on your Surface Connect charger is blinking, flashing, or off, see What to do if your Surface power supply or charger doesn’t work.

Wake it up with keyboard shortcuts: (Ctrl+Shift+Win+B)

If recharging your Surface didn’t wake it up:

1. Connect to a keyboard or use an integrated keyboard.

2. Press the Windows logo key  + Ctrl + Shift + B.

Force a restart, by pressing the power button for 20 seconds

If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how:

Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.

After your Surface restarts, we recommend you get the latest updates for Surface and Window to help make sure your device is performing its best. For more info, see Download drivers and firmware for Surface.

Did your Surface turn on?

• If your Surface turned on, but is stuck on one of the screens below, select that screen to view additional troubleshooting steps to resolve the issue.

• If your Surface doesn't turn on at all, your device needs to be sent to Microsoft for repair or replacement. For more details, check If your Surface still won't turn on or start, submit a service order.

Stuck on Microsoft or Surface logo

Choose an option

Surface UEFI boot error

Surface UEFI boot error

Preparing Automatic Repair

Recovery screen

Microsoft logo with drive icon

Enter the system password

Red bar with an unlocked lock icon

Large battery icon

Prompted for the BitLocker recovery key during startup

If your Surface still doesn't work, pick a service option

There's one last step you can take. If these solutions didn't resolve the problem, service and support options may be available to assist you.

Note: If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

​​​​​​Send to Microsoft To prepare your device for shipping to Microsoft, you can check your device warranty, create a service order, and print a shipping label.​​

Find in-person support In some countries, Microsoft offers in-person service centers. Options may include professional hardware inspection, troubleshooting, and system recovery.

Self-repair If you're technically experienced and have the right tools, Microsoft has a range of replaceable components and service guides that enable you to perform the repairs.

To learn more, go to How to get service or repair for Surface.

SUBSCRIBE RSS FEEDS

Need more help?

Want more options?

DiscoverCommunityContact Us

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Microsoft 365 subscription benefits

Microsoft 365 training

Microsoft security

Accessibility center

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Ask the Microsoft Community

Microsoft Tech Community

Windows Insiders

Microsoft 365 Insiders

Find solutions to common problems or get help from a support agent.

Online support

Was this information helpful?

Yes No Thank you! Any more feedback for Microsoft? Can you help us improve? (Send feedback to Microsoft so we can help.) What affected your experience? Resolved my issue Clear instructions Easy to follow No jargon Pictures helped Other Didn't match my screen Incorrect instructions Too technical Not enough information Not enough pictures Other Any additional feedback? (Optional) Submit feedback By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×