Technical & Billing Support - Sonic Internet

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Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of Sonic’s internet and phone services. Whatever service you need, we offer solutions.

Technical Help

• How do I send & receive email?
• How do I set up my own webpage?
• How can I set up a secure broadband connection?
• How do I use my voicemail?
• Is my connection as fast as it ought to be?

Contact Support

Email [email protected] SMS (833) 836-0300 Call (855) 394-0100 Request a Call 6am–10pm PT, 7 days a week Please note: Our office is closed from 2:00pm–2:30pm every Friday for ongoing staff training.

Contact Enterprise Support

Email [email protected] Available 24/7/365

Billing & Services

• Make a Payment
• Change Billing Info
• Manage Contact Info
• Change My Password
• Recover Password

Contact Billing

Email [email protected] SMS (833) 915-8300 Fax (707) 547-2199 Call (888) 766-4233 Request a Call Mon–Fri 6am–5pm PT Sat 8am–5pm PT Please note: Billing SMS support is only available Monday through Friday.

Contact Enterprise Billing

Email [email protected] Fax (707) 547-2199 Call (877) 676-6428 Mon–Fri 8am–5pm PT Sat–Sun Closed

Service Messages

Sonic Network Status

Check out the status blog for messages on the current status of Sonic services, network and systems.

Sonic Speed Test

Want to know how fast you’re surfing? Check out this honest, accurate speed test.

Start Test

Voice Services

• Global Calling Rates

Knowledge Base

• View Our Support Knowledge Base

Support documentation for common questions and issues.

Setup Guides

Setup guides for email clients and equipment.

Forums

Converse with other users to get and share tips and help, including discussions on unsupported topics.

Visit Forums

Contact Sales

Email [email protected] Call (855) 757-6111 Request a Call Mon–Fri 6am–9pm PT Sat–Sun 6am–7pm PT

Your Internet speed is largely dependent on your distance from the local Central Office. This chart is an estimate of what your average download speed (in Kbps) will be based on your distance (in feet) from the Central Office. Please note, this chart is just an estimate and your speed may vary by more or less than the average speed that this chart indicates.