The Server Is Not Operational (SL4054) - Quest Support

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The Server is not Operational (SL4054) × Return

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• Title

  The Server is not Operational

• Description

  When launching Security Explorer, the splash screen is counting Active Directory Enabled User Accounts, and the following error is displayed.

  "Error: The server is not operational"

  When “OK” is selected the program closes. 

• Cause

  Security Explorer is unable to access the logon server to obtain a count of enabled user accounts in Active Directory. This is typically a DNS related issue.

• Resolution

  Please follow the steps below to add the NetBIOS domain name to the hosts file on the Security Explorer machine.

  1. On the server where Security Explorer is installed, open a command prompt and run the following command, and make a note of the LOGONSERVER name:

  set L

  In the example below the LOGONSERVER is “ST1-DC2C-2K8R2”.

  2. Type “set use” to get the NetBIOS name of the domain. In the example below the NetBIOS name of the domain is “STEAM1”.

  3. Ping the LOGON SERVER to get a domain controller's IP address. In the example below the IP address is 172.16.130.2:

  4. Open the “hosts” file located in C:\Windows\System32\drivers\etc\hosts. Add an entry with the LOGONSERVER IP address and the NetBIOS name of the domain, as shown below:

  5. Save and close the “hosts” file, then open Security Explorer.

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OK × Recommended Content Product(s): Security Explorer 9.9, 9.8.1, 9.8 Topic(s): Troubleshooting Article History: Created on: 4/30/2012Last Update on: 5/7/2023

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