Trade Assurance User Guide

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Check and confirm the supplier’s shipping documents.

Once you confirm, your order status will change to ‘Order complete’.

If you do not confirm the shipping documents within 15 days, your order status will change to ‘Order complete’.

If the supplier does not ship by the date agreed in your contract, you will be able to open a late-shipment dispute If the supplier fails to meet the shipping date stated in your contract, you can open a dispute. You may be able to resolve the issue directly with the supplier. If the supplier is unable or unwilling to resolve the issue and is found to be at fault, you will be refunded up to the covered amount stated in your contract. on this page.

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