Troubleshooting Your Internet Connection - TV | LG USA Support

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Find helpful information about your LG product LG TV - Troubleshooting Your TV's Internet Connection

• Troubleshooting
• Monitors
• 09/19/2025

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At a Glance

TV Simulator

Problems with the TV network can prevent you from using apps on your LG Smart TV. Most issues can be resolved by checking your network setup and following a few troubleshooting steps.

Try This

1. Is your TV connected wirelessly or by a wired cable? Wireless Wi-Fi Wired/Ethernet Cable
2. Are there multiple devices such as a phone or tablet connected to your Wi-Fi? Are they working? Other devices are not working either Only my TV has network issues

3. Let's try to connect the TV to a different network and see if we get an internet connection

   1Turn on mobile hotspot in phone settings/locate different Wi-Fi network

   2Check if the hotspot/other network name appears in network settings

   3Connect to personal hotspot/alternate Wi-Fi network

   Does the TV connect to the hotspot? The hotspot works The hotspot does not work I do not have a hotspot

4. Let's turn off the Quick Start feature on your TV, this can sometimes cause interference or issues with your network connection!

   1Settings > All Settings > General

   2Quick Start turn the feature off

   3Unplug TV for 1 minute then Plug back in

   4Go to Wi-Fi settings and find your Network name/SSID

   5Click on the name and enter the correct password

   6Check mark shows next to the name of the network

   7Test to see if it is working

   Try opening YouTube on your LG TV. Does the connection work now? Wi-Fi works now Still not working

5. Let's make sure that the network cable isn't the problem with your connection.

   1Inspect network cable.

   

   2Unplug cable from both ends.

   3Make sure it is not damaged.

   4Plug cables back in (you should hear a clicking sound).

   5Look for activity lights on the router where the cable is connected.

   6If you don't see any activity lights on the port, it could be that the ethernet cable is faulty or it's not being supplied power. Try replacing the cable to see if the issue persists.

   Is the issue persisting? Issue Resolved Issue Persists
6. Are there multiple devices such as a phone or tablet connected to your Wi-Fi? Are they working? Yes multiple things connected No other connections Other devices are not working either

7. Let's look and see where the connection is failing. Where are you seeing the X or "Not Connected"?

   Check the settings on your TV:

   • WebOS 6.0: Settings > All Settings > General > Network > Wired Network
   • WebOS 5.0: Settings > All Settings > Network > Wired Connection
   • WebOS 4.5 and Lower: Settings > All Settings > Connections > Wired Connections
   Router X DNS X Internet" or "TV -> Router -> DNS X Internet"."/> Location of “X” sign Issue Resolved X after TV Icon X after Router Icon X after the DNS Icon

8. Since the router seems to be the issue, let's reset it and see if that fixes the problem.

   1Turn the TV off.

   2Unplug power from modem and router.

   3Verify the lights went off.

   4Leave unplugged for 30 seconds.

   5Plug the modem in 1st and wait 30 seconds.

   6Connect power to the router.

   7Wait for internet light to come back on.

   8Verify connection with another device.

   9Plug the TV back in.

   Is the issue persisting? Issue Persists Issue Resolved

9. Let's reset the TV, Modem, and Router, and see if that fixes the issue.

   1Unplug router, TV and Modem.

   2Leave off for 1 minute.

   3Plug modem in wait 2 minutes.

   4Reconnect.

   5Plug router in wait 2 minutes.

   6Reconnect.

   7Check all lights are on.

   8Plug the TV in.

   9Power On.

   Try opening YouTube on your LG TV. Does the connection work now? Connection works now Still Unable to connect to Wi-Fi

10. How far away from the TV is your router?

    Less than 30 ft. Greater than 30 ft.

11. If your TV is too far away from the Wi-Fi router or if there are walls or electronic devices between the TV and router the TV may not be able to make a connection. We recommend moving your Wi-Fi router within 30 ft. of your TV and retrying setup to see if it connects properly.

    Continue

12. It seems the issue is with the network. If using a 5GHz network, we recommend connecting to a 2.4 GHz network to see if it resolved the issue.

    If the problems continues, please reach out to your Internet Service Provider for further assistance connecting to the network again.

    • AT&T: 800-331-0500
    • Verizon: 800-837-4966
    • Spectrum: 888-615-0301
    • Xfinity: 800-934-6489
    • Cox: 888-858-0822
    • Mediacom: 866-755-2225
    • HughesNet: 301-428-5500

13. Try This

    1Go to TV Advanced Settings.

    

    2Click Edit.

    3Uncheck box "Set Automatically”.

    

    4Click the "DNS Server" option.

    5Type in 8.8.8.8 > Click Connect.

    6Unplug router and Modem and Leave off for 1 minute.

    7Plug modem in wait 2 minutes then Reconnect.

    8Plug router in wait 2 minutes then Reconnect.

    9 Check all lights are on, and then check your connection.

    Try opening YouTube on your LG TV. Does the connection work now? Wi-Fi works now Still not working

14. This seems to be a problem with your home network. We recommend reaching out to your internet service provider. They will have the tools available to help you get connected to your network again.

    • AT&T: 800-331-0500
    • Verizon: 800-837-4966
    • Spectrum: 888-615-0301
    • Xfinity: 800-934-6489
    • Cox: 888-858-0822
    • Mediacom: 866-755-2225
    • HughesNet: 301-428-5500

15. Great! Glad we were able to resolve your issue. Have a great day!

16. At this point, service will be required for a proper diagnosis. Request a repair with our 24/7 Chat Support.

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