Using And Troubleshooting Screen Issues On Chromebooks | Dell US

Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

1. Home
2. Support Home
3. Knowledge Base Article

Print Email English

• Česky
• Dansk
• Deutsch
• English
• Español
• Suomi
• Français
• Italiano
• 日本語
• 한국어
• Nederlands
• Norsk
• Polski
• Português
• Русский
• Svenska
• Türkçe
• 繁體中文
• Українська
• 简体中文

Using and Troubleshooting Screen Issues on Chromebooks Table of Contents Detailed Article Instructions Affected Products Provide Feedback

Summary: Select the section that matches the issue you are having with your Chromebook screen. See the troubleshooting steps and resources to help resolve the issue.

Detailed Article

Instructions

Affected Products

Provide Feedback Please select a product to check article relevancy This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article. Check out other resources Identify Your Product

Instructions

Show all | Hide all.

Chromebook Screen is Dark or Blank

When the Chromebook's screen is dark or blank, see the following troubleshooting steps and resources to help resolve the issue.

1. Ensure that the Chromebook is plugged in.
2. Ensure that the Chromebook is on by pressing the power button.
3. Press the increase screen brightness button several times, and then check to see if the screen brightness increases. For more information about where the increase screen brightness button is, see Dell knowledge base article Dell Chromebook Keyboard Guide.
4. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again.
5. To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, see the Google knowledge base article Reset your Chromebook hardware.
6. You can make your Chromebook run like new again by doing a factory reset. For more information, see the Google knowledge base article Reset your Chromebook to factory settings.

Use and Troubleshoot the Chromebook touchscreen

For information about using the Chromebook's touchscreen, and what to do when it is not responding, see the following to help resolve the issue.

• For information about using and troubleshooting the touchscreen on your Chromebook, see the Google knowledge base article Use the Chromebook touchscreen.
• To help resolve some Chromebook issues, you might need to reset your Chromebook hardware, also called a hard reset. For more information, see the Google knowledge base article Reset your Chromebook hardware.
• You can make your Chromebook run like new again by doing a factory reset. For more information, see the Google knowledge base article Reset your Chromebook to factory settings.

Affected Products

Chromebook, Chromebook 11, Chromebook 3100 2-in-1., ChromeBook 3100, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400, Inspiron Chromebook 11 3181 , Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486 ... View More about warranties View Less about warranties

Article Properties

Article Number: 000132340 Article Type: How To Last Modified: 30 Oct 2025 Version: 7

Find answers to your questions from other Dell users

Visit Community

Support Services

Check if your device is covered by Support Services. Check Support Status

Article Properties

Article Number: 000132340 Article Type: How To Last Modified: 30 Oct 2025 Version: 7

Find answers to your questions from other Dell users

Visit Community

Support Services

Check if your device is covered by Support Services. Check Support Status