Valve Index RMA Process :: Hardware And Operating Systems

Sign in Store Home Discovery Queue Wishlist Points Shop News Charts Community Home Discussions Workshop Market Broadcasts About Support Change language Get the Steam Mobile App View desktop website © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. Privacy Policy | Legal | Accessibility | Steam Subscriber Agreement | Refunds | Cookies STORE Home Discovery Queue Wishlist Points Shop News Charts COMMUNITY Home Discussions Workshop Market Broadcasts About SUPPORT Install Steam sign in | language 简体中文 (Simplified Chinese) 繁體中文 (Traditional Chinese) 日本語 (Japanese) 한국어 (Korean) ไทย (Thai) Български (Bulgarian) Čeština (Czech) Dansk (Danish) Deutsch (German) Español - España (Spanish - Spain) Español - Latinoamérica (Spanish - Latin America) Ελληνικά (Greek) Français (French) Italiano (Italian) Bahasa Indonesia (Indonesian) Magyar (Hungarian) Nederlands (Dutch) Norsk (Norwegian) Polski (Polish) Português (Portuguese - Portugal) Português - Brasil (Portuguese - Brazil) Română (Romanian) Русский (Russian) Suomi (Finnish) Svenska (Swedish) Türkçe (Turkish) Tiếng Việt (Vietnamese) Українська (Ukrainian) Report a translation problem All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details LostSoulll View Profile View Posts 6 May, 2022 @ 5:23pm Valve Index RMA process Alright So I returned my headset because I broke it(don't ask why) but it's been gone since last monday and to this day friday may 6th I still haven't got any like email or anything about when Im getting my new headset. Does anyone know how long it will take? Last edited by LostSoulll; 7 May, 2022 @ 3:08pm < > Showing 1-14 of 14 comments Bad 💀 Motha View Profile View Posts 6 May, 2022 @ 5:45pm An RMA process can easily take around a month. Don't expect a quick turn-around. I don't even see how they would accept a replacement if you broke it. How is that their problem. #1 Heretic View Profile View Posts 7 May, 2022 @ 12:51am

Originally posted by Lost_Soul914:Alright So I returned my headset because I broke it(don't ask why) but it's been gone since last monday and to this day friday may 6th I still haven't got any like email or anything about when Im getting my new headset. Does anyone know how long it will take?

If you had to send it to another country it may take over a week. Then it has to be processed, which could take a couple of days. Once approved a replacement should take a few more days to arrive to you.This is how it works if dealing with competent RMA systems. #2 Bad 💀 Motha View Profile View Posts 7 May, 2022 @ 3:16am Yes even doing such an RMA for say a Motherboard from Asrock, Asus, MSI or other major brands would have a similar turn-around time. Usually 2-4 weeks #3 LostSoulll View Profile View Posts 7 May, 2022 @ 7:38am

Originally posted by Bad 💀 Motha:An RMA process can easily take around a month. Don't expect a quick turn-around. I don't even see how they would accept a replacement if you broke it. How is that their problem.

Yes I broke it But I had warranty for it Or apparently it's free So I had it returned for a new one. #4 Bad 💀 Motha View Profile View Posts 7 May, 2022 @ 7:54am Breaking something yourself usually voids warranty.That's not really what a warranty is for. So good luck with that. Last edited by Bad 💀 Motha; 7 May, 2022 @ 7:55am #5 Washell View Profile View Posts 7 May, 2022 @ 8:03am

Originally posted by Lost_Soul914:

Originally posted by Bad 💀 Motha:An RMA process can easily take around a month. Don't expect a quick turn-around. I don't even see how they would accept a replacement if you broke it. How is that their problem.

Yes I broke it But I had warranty for it Or apparently it's free So I had it returned for a new one.

3.0 ExclusionsThe Limited Warranty does not apply if the Hardware:is damaged by exposure to an accident, natural disaster, or any other events or circumstances outside Valve's control;

https://help.steampowered.com/en/faqs/view/4E41-6123-79EF-25BA#Keep your fingers crossed. #6 LostSoulll View Profile View Posts 7 May, 2022 @ 8:19am Okay that’s weird why would they have me send it back to them then? Unless there’s some kind of separate warranty that you buy yourself? Instead of the limited warranty? I haven’t had it for over a year yet so idk #7 my new friend View Profile View Posts 7 May, 2022 @ 12:19pm

Originally posted by Lost_Soul914:Yes I broke it But I had warranty for it Or apparently it's free So I had it returned for a new one.

Originally posted by Lost_Soul914:Okay that’s weird why would they have me send it back to them then? Unless there’s some kind of separate warranty that you buy yourself? Instead of the limited warranty? I haven’t had it for over a year yet so idk

Did you tell them you broke it or did you omit that from your ticket? Last edited by my new friend; 7 May, 2022 @ 12:19pm #8 LostSoulll View Profile View Posts 7 May, 2022 @ 12:24pm

Originally posted by my new friend:

Originally posted by Lost_Soul914:Yes I broke it But I had warranty for it Or apparently it's free So I had it returned for a new one.

Originally posted by Lost_Soul914:Okay that’s weird why would they have me send it back to them then? Unless there’s some kind of separate warranty that you buy yourself? Instead of the limited warranty? I haven’t had it for over a year yet so idk

Did you tell them you broke it or did you omit that from your ticket?

No I didn't tell them I broke it I just let them know it was damaged Last edited by LostSoulll; 7 May, 2022 @ 12:25pm #9 my new friend View Profile View Posts 7 May, 2022 @ 12:26pm

Originally posted by Lost_Soul914:

Originally posted by my new friend:Did you tell them you broke it or did you omit that from your ticket?

No I didn't tell them I broke it I just let them know it was damaged

So, you want Valve to figure out you broke it on their own and you didn't let them know ahead of time that you did?You are aware that not telling them will only make things complicated, right? Last edited by my new friend; 7 May, 2022 @ 12:27pm #10 LostSoulll View Profile View Posts 7 May, 2022 @ 1:31pm

Originally posted by my new friend:

Originally posted by Lost_Soul914:No I didn't tell them I broke it I just let them know it was damaged

So, you want Valve to figure out you broke it on their own and you didn't let them know ahead of time that you did?You are aware that not telling them will only make things complicated, right?

I just told them that it was damaged and after that they just said to ship the headset back for a new one and that it would be Inspected, scanned, and some other thing and I would be shipped a new one right after. It's at the warehouse already they just told me it takes 5-7 business days for them to see what's up with it and after I'll be emailed a tracking number for the new one that would be sent to me. #11 my new friend View Profile View Posts 7 May, 2022 @ 1:32pm

Originally posted by Lost_Soul914:

Originally posted by my new friend:So, you want Valve to figure out you broke it on their own and you didn't let them know ahead of time that you did?You are aware that not telling them will only make things complicated, right?

I just told them that it was damaged and after that they just said to ship the headset back for a new one and that it would be Inspected, scanned, and some other thing and I would be shipped a new one right after. It's at the warehouse already they just told me it takes 5-7 business days for them to see what's up with it and after I'll be emailed a tracking number for the new one that would be sent to me.

You can update the ticket with this information. Don't let them find out by seeing your post history. #12 Bad 💀 Motha View Profile View Posts 7 May, 2022 @ 2:46pm LOL well this thread has grown too long for him to delete it. Honestly I would never make such a thread since you should have known any warranty rma is a lengthy process. Honestly, saying "it is damaged" is all one needs to do. You can't admit to it or it will be refused. But if it is the kind of damage that is obviously done through user abuse, then they probably will not honor a warranty replacement anyways. Since by law they do not have to. #13 MajorMinor View Profile View Posts 10 May, 2022 @ 11:15pm

Originally posted by Bad 💀 Motha:LOL well this thread has grown too long for him to delete it. Honestly I would never make such a thread since you should have known any warranty rma is a lengthy process. Honestly, saying "it is damaged" is all one needs to do. You can't admit to it or it will be refused. But if it is the kind of damage that is obviously done through user abuse, then they probably will not honor a warranty replacement anyways. Since by law they do not have to.

Personally, I was really honest with them when discussing my controllers. My left had a faulty power button. I told them I never punched anything, but I have had a ceiling scrape, one or two drops and a bump of a dresser. I also let them know my right thumbstick was grinding a bit, but in honesty wasn't (yet) messing with the thumbsticks movement. They said they'd replace both. Still waiting on my replacements after a little over three weeks now though. Last edited by MajorMinor; 10 May, 2022 @ 11:16pm #14 < > Showing 1-14 of 14 comments Per page: 1530 50 All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details Date Posted: 6 May, 2022 @ 5:23pmPosts: 14 Start a New Discussion Discussions Rules and Guidelines

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