Ventra On The App Store - Apple

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Ventra

Travel

Only for iPhone

Free

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• 3.1K Ratings 1.8
• Ages 4+ Years
• Category Travel
• Developer Chicago Transit Authority
• Language EN English
• Size 63.3 MB

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iPhone

Ride CTA, Metra & Pace with Ventra: Manage your fares, buy Metra mobile tickets, get arrivals and add your Ventra Card for riding CTA and Pace to iPhone and Apple Wallet. Use transit in and around all of Chicago: It's easy to manage and pay your fare on CTA, Metra and Pace buses and trains with the Ventra app. Find all the features you're used to on the Ventra website and more, including mobile ticketing for Metra trains! With the Ventra app, you can: • Check your balance and available passes in your Ventra Card's transit account. • Instantly load value or passes to your Ventra Card's transit account. • Switch autoload for transit value or passes on and off. • Buy and use Metra mobile tickets to ride any Metra train. • Use transit value you've loaded to buy a Metra ticket. • Get real-time account notifications so you know when it's time to load more fare or buy more tickets. • Get real-time arrival/departure information from CTA, Metra and Pace all in one app—by picking a stop, using favorites or looking at service near where you're standing. more

Ratings & Reviews

• 1.8 out of 5 3.1K Ratings

• It works (limited)

  11/24/2025

  FM_M

  Technically, the app works. Functionally, it feels like it was built by people who don’t use transit or iPhones. I only use the Ventra app to add money to my Ventra card, and that’s it. Routing, arrival times… usability is terrible. Just trying to set ApplePay as a preferred payment method is weird because there’s a Save button that’s a bar across the very bottom of the screen?? Who looks for a Save button down there?When your account gets low, Ventra sends you an email, which is great. But it’s teensy tiny text that’s impossible to read on a phone screen, hard-line-wrapped on what looks like a letter-sized piece of paper, like they think you’re going to print it?! All they have to do is less. Let the text be normal size for a phone and soft wrap. Let your emails be useful, Ventra.Again, designed by old executives who don’t read their own email and don’t use transit. Or iPhones.

  It works (limited) 11/24/2025

  FM_M

  Technically, the app works. Functionally, it feels like it was built by people who don’t use transit or iPhones. I only use the Ventra app to add money to my Ventra card, and that’s it. Routing, arrival times… usability is terrible. Just trying to set ApplePay as a preferred payment method is weird because there’s a Save button that’s a bar across the very bottom of the screen?? Who looks for a Save button down there?When your account gets low, Ventra sends you an email, which is great. But it’s teensy tiny text that’s impossible to read on a phone screen, hard-line-wrapped on what looks like a letter-sized piece of paper, like they think you’re going to print it?! All they have to do is less. Let the text be normal size for a phone and soft wrap. Let your emails be useful, Ventra.Again, designed by old executives who don’t read their own email and don’t use transit. Or iPhones.

• No surprise after NOT using it for 8 years

  04/12/2024

  fujithebun

  the last time I used this awful app was in 2016. It was buggy, slow and just an awful user experience. Thankfully I no longer needed to use it for almost a decade until I moved and got rid of my car, walking to most places or Ubering. However, on the rare occasion where I need to go to the suburbs the Metra is the best option. So I resurrected the app on my phone thinking the bugs have to be ironed out after 8 years right? After updating it I chose a ticket for my route, got to the cart…and the ‘Purchase’ button was so low on my phones screen that it interfered with the slide out drawer of my iPhone. The developers placed their only means to purchase their product below another form of UI interaction. The FOCUS of the app completely rendered useless. Clicking on the button does absolutely nothing. For all I know it could be because it’s just broken in general and maybe not because it was implemented and designed in an awful spot. Metra must be receiving kickbacks for riders purchasing physical tickets at the booths. The Metra must be thinking “Let’s make the app completely irrelevant our passengers can thank us 8 years from now.”

  No surprise after NOT using it for 8 years 04/12/2024

  fujithebun

  the last time I used this awful app was in 2016. It was buggy, slow and just an awful user experience. Thankfully I no longer needed to use it for almost a decade until I moved and got rid of my car, walking to most places or Ubering. However, on the rare occasion where I need to go to the suburbs the Metra is the best option. So I resurrected the app on my phone thinking the bugs have to be ironed out after 8 years right? After updating it I chose a ticket for my route, got to the cart…and the ‘Purchase’ button was so low on my phones screen that it interfered with the slide out drawer of my iPhone. The developers placed their only means to purchase their product below another form of UI interaction. The FOCUS of the app completely rendered useless. Clicking on the button does absolutely nothing. For all I know it could be because it’s just broken in general and maybe not because it was implemented and designed in an awful spot. Metra must be receiving kickbacks for riders purchasing physical tickets at the booths. The Metra must be thinking “Let’s make the app completely irrelevant our passengers can thank us 8 years from now.”

• Can't use card after connecting to Apple Pay...

  03/03/2022

  ruffianbandwidth

  This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!

  Can't use card after connecting to Apple Pay... 03/03/2022

  ruffianbandwidth

  This app has always worked fairly well for me (the bus/train times are usually far more accurate than google maps). However, I recently decided to add my ventra card to my apple wallet, just in case I ever forgot my physical card. Lo and behold, as soon as the card was added my physical card quit working. I even tried disconnecting the card from my wallet, and the physical card still didn't work. This has made my attempt at convenience very inconvenient (it takes more time to open your phone then just pull put a card). It seems like if linking to Apple wallet is going to have such an effect that ventra should at least warn you before you do it (how hard is it to program a pop up?). The fact that they essentially just made my card useless without my knowing such a thing would happen is shady as well as inconvenient (and totally unnecessary). Hopefully they fix this, but if you haven't yet connected your card to your apple wallet, be forewarned!

• App failed to load a 3-day CTA pass and Ventra refuses to refund.

  10/12/2022

  Buckeye D

  Downloaded the VENTRA app and should have noticed the 2 stars that the app had. Great concept if it worked. Poor execution as they charged me for the CTA pass but didn’t load it onto the Ventra account. The pass is shown in the app as “In Queue” and has remained in this state for almost a week! I was forced to purchase a paper CTA pass to travel during my stay in Chicago. Called Ventra Customer Service twice and was looped into the endless phone loop. Finally got a person to answer the phone and was told they will NOT refund the pass fare and would only transfer it to a physical Ventra card. I explained that I did not live in Chicago and would have no need for a Ventra Card. She told me that they WILL NOT issue refunds to NON-ILLINOIS residents. What?! When I told her that the CTA agent told me to purchase and paper pass and ask for a refund from Ventra, she replied “Don’t ever listen to a CTA agent.” She refused to escalate the call and basically did nothing to help even though the problem was with the Ventra App. Beware.

  App failed to load a 3-day CTA pass and Ventra refuses to refund. 10/12/2022

  Buckeye D

  Downloaded the VENTRA app and should have noticed the 2 stars that the app had. Great concept if it worked. Poor execution as they charged me for the CTA pass but didn’t load it onto the Ventra account. The pass is shown in the app as “In Queue” and has remained in this state for almost a week! I was forced to purchase a paper CTA pass to travel during my stay in Chicago. Called Ventra Customer Service twice and was looped into the endless phone loop. Finally got a person to answer the phone and was told they will NOT refund the pass fare and would only transfer it to a physical Ventra card. I explained that I did not live in Chicago and would have no need for a Ventra Card. She told me that they WILL NOT issue refunds to NON-ILLINOIS residents. What?! When I told her that the CTA agent told me to purchase and paper pass and ask for a refund from Ventra, she replied “Don’t ever listen to a CTA agent.” She refused to escalate the call and basically did nothing to help even though the problem was with the Ventra App. Beware.

What’s New

Version History

• Bug Fixes

  2.2.13

  11/17/2025

• Bug Fixes

  2.2.12

  08/04/2025

• Introducing the Regional Day Pass - your single affordable ticket for unlimited travel across Chicagoland! Available on the Ventra Mobile App - simply purchase your Metra one day pass and follow the prompts to add the Regional Day Pass for CTA and Pace. Update your Ventra app today!

  2.2.11

  06/20/2025

• Bug fixes.

  2.2.10

  12/03/2024

• The latest release of the Ventra App brings you updates to Metra fares for a more seamless commuting experience! What's New: Metra Fare Changes: • Stay ahead of your journey with the latest Metra fare adjustments. • The app now reflects the most up-to-date Metra pricing for accurate trip planning.

  2.2.9

  01/16/2024

• This release includes a mix of bug fixes, user interface improvements, and backend enhancements to provide a smoother and more reliable experience.

  2.2.8

  11/16/2023

• Reliability and user interface improvements. If Metra, CTA, or Pace marks a vehicle as delayed, the app will show that status.

  2.2.7

  06/23/2023

• CTA and Pace are combining passes! CTA 1-Day, 3-Day, 7-Day, and 30-Day passes are now valid for unlimited trips on CTA and Pace. You'll see these new options when you check out. Add an unlimited pass to your Ventra card and unlock our entire region.

  2.2.6

  02/20/2023

• This regular update includes enhancements to trip planning and transit tracking tool, performance improvements, and various bug fixes.

  2.2.5

  11/28/2022

• Our latest update introduces the new Regional Connect Pass. The Regional Connect Pass is exclusive to Metra Monthly Pass holders, and provides unlimited rides on CTA and Pace service all month long with no date and time restrictions. The Regional Connect Pass replaces the Metra Link-Up Pass and Pace PlusBus Pass and will be available for purchase in the Ventra app starting June 20, 2022.

  2.2.4

  06/17/2022

• Our latest update includes various bug fixes, performance and design improvements and some new features!   * Divvy e-bikes now show in nearby results on the home screen and Trip Tools – now you can unlock an e-bike from the Ventra app * Quick links to vehicle crowding information on CTA and Metra have been added to the home screen, so you can quickly check out conditions for your upcoming trips * Visual improvements to home screen layout and navigation bar and more…

  2.2.3

  04/19/2022

• This regular feature update includes improvements to select parts of the app, including how some alerts are shown in-app and process where Ventra Cards are added to iPhone and Apple Watch, and various bug fixes and performance improvements.

  2.2.0

  05/25/2021

• This regular update includes improvements to the in-app messages you see when errors occur, updates to Metra tickets, updates to the Ventra Card on iPhone and Apple Watch feature, and various other bug fixes and performance improvements.

  2.1.2

  03/10/2021

• Various bug fixes and performance improvements to a variety of app features: This regular feature update includes improvements to many parts of the app including how some alerts are shown in Trip Tools, in-app authentication using your phone's quick-unlock features, Metra tickets, how Ventra Cards are handled/displayed when a card is set as default and to the process where Ventra Cards are added to iPhone and Apple Watch.

  2.1.1

  12/16/2020

• NEW: Add Ventra Cards to iPhone or Apple Watch! Plus, various app bug fixes and performance and user interface improvements including hiding unopened/closed Ventra accounts by default, map view improvements when previewing a trip plan, better alerts for Metra service, faster performance in Trip Tools, refinements to accessibility features and more.

  2.1.0

  11/19/2020

• This update includes bug fixes that resolve stability issues we’ve observed on certain device types, as well as improvements to help ensure better performance and faster response times for transit information.

  2.0.1

  10/20/2020

• Version 2.0 brings an all new app, custom-built from the ground up based on what we’ve heard from Chicago area transit riders, like you! This first version features a home screen where you can see all the info most important to you, lets you skip faster to tasks like buying tickets or loading fare and features improved transit info and new door-to-door trip planning. (And don’t worry, this is just the first step in launching more of the new features you’ve been asking for!)

  2.0

  09/25/2020

• Performance improvements and bug fixes.

  1.3.5032

  05/17/2019

• Performance improvements.

  1.3.4999

  02/20/2019

• We have added support for new functionality. We have discontinued support for anonymous purchases. Please sign in or create an account to complete your purchase.

  1.3.4990

  12/14/2018

• Performance improvements and security updates.

  1.3.4890

  08/29/2018

• Bug fixes for iOS 9 users.

  1.3.4845

  05/25/2018

• Performance improvements & bug fixes.

  1.3.4844

  05/15/2018

• NEW: Apple Pay® now available for payment when buying fare and tickets! Use your iPhone to pay in an easy, secure, and private way with a single touch ● NEW: Set a default payment method to be stored for future purchases. (You can change your default payment method any time.) ● New Metra ticket art ● Improvements to password reset process (now prompts you to enter a new password if users try to use a temporary password meant for web reset purposes directly in app) ● Visual improvements to Transit Tracker results, including fixes to overlapping text from long stop names and distinction between live and schedule-based estimates in CTA Train Tracker ● Various improvements to help/supportive text prompts ● Various minor bug fixes and various security improvements

  1.3.4843

  05/03/2018

• We’ve added a NEW Multiple Riders feature in My Metra Tickets to make it easier to launch multiple Metra tickets at once for whenever you’re traveling with friends & family! Other good stuff: • Added option to switch to nearby stops from Transit Tracker favorites listing • Added directional information to Pace bus services in Transit Tracker • More intuitive payment selection options when paying for a Metra Ticket or transit pass with Ventra transit value • Improved Metra weekend ticket display • Shows more complete validity info for monthly CTA Link-Up and Pace PlusBus passes (these special passes are available only to people with a corresponding Metra monthly ticket) • Accessibility improvements • Performance improvements and bug fixes

  1.3.1

  10/17/2016

Bug Fixes more

Version 2.2.13

11/17/2025

App Privacy

App Privacy

The developer, Chicago Transit Authority, indicated that the app’s privacy practices may include handling of data as described below. This information has not been verified by Apple. For more information, see the developer’s privacy policy .

To help you better understand the developer’s responses, see Privacy Definitions and Examples .

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Data Linked to You

The following data, which may be collected and linked to your identity, may be used for the following purposes:

Analytics

• Purchases
  • Purchase History
• Location
  • Precise Location
  • Coarse Location

Product Personalization

• Purchases
  • Purchase History

App Functionality

• Purchases
  • Purchase History
• Financial Info
  • Payment Info
• Location
  • Precise Location
  • Coarse Location
• Contact Info
  • Physical Address
  • Email Address
  • Name
  • Phone Number
• Search History
  • Search History
• Identifiers
  • User ID
  • Device ID

Data Not Linked to You

The following data, which may be collected but is not linked to your identity, may be used for the following purposes:

Analytics

• Usage Data
  • Product Interaction
• Diagnostics
  • Crash Data
  • Performance Data

The developer, Chicago Transit Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

• Data Linked to You

  The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Identifiers

• Data Not Linked to You

  The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

• Seller
  • Chicago Transit Authority
• Size
  • 63.3 MB
• Category
  • Travel
• Compatibility Requires iOS 13.0 or later.
  • iPhoneRequires iOS 13.0 or later.
  • iPod touchRequires iOS 13.0 or later.
  • Apple VisionRequires visionOS 1.0 or later.
• Languages
  • English
• Age Rating 4+
  • 4+
  • Learn More
• Copyright
  • © 2020 Chicago Transit Authority

Developer Website

Privacy Policy

Supports

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  Wallet

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