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  • Getting Started & Installation
  • Technical Issue
  • Billing & Payment
  • Features & Settings
  • Calling Plans & International Rates
  • Reset Password & Update Account Info
  • Phone Number Transfer
  • Mobile Apps
  • Cancel
  • Order Vonage Service
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  • Getting Started & Installation

    Get Internet Service
    To use Vonage service, you need a high-speed Internet connection such as cable or DSL. Vonage does not supply Internet service. If you need to find an Internet Service Provider (ISP) in your area, see Get Internet Service.
    Install Your Vonage Adapter

    In addition to your Vonage equipment (adapter, power adapter and Ethernet cable), you also need a telephone, a second Ethernet cable and a telephone cable.

    To install your Vonage adapter, follow the step-by-step instructions in our installation video.
    Link a Mobile Phone to Your Service

    Link up to two mobile phone numbers to your Vonage service so you can make calls for the same rates as your Vonage home phone when you are on the go.

    • If you have an iPhone or Android, download the Extensions® App to make and receive calls on the go.
    • If you do not have an iPhone or Android, link any mobile phone numberand make calls on the go.
    Transfer Phone Number to Vonage

    Your number transfer can take up to10 business days to complete. During this time, we assign a temporary phone number so you can receive incoming calls. Just connect a phone to your installed Vonage adapter to use your service while your transfer completes.

    To obtain status on your number transfer or to jot down your temporary phone number, sign in to your Online Account.
    Use Your Online Account

    There is nothing you need to do to set up your Online Account. It is created when you sign up for Vonage service.

    • If you do not remember your Username, sign in with your Vonage phone number.
    • If you do not remember your Password, reset it.

  • Technical Issue

    Feature Not Working
    Selective Call Block
    • Block up to 50 calls in your Online Account or using the Extensions App.
    • Whether you block a caller in Online Account or the Extensions App, your blocked list is merged.
    • Vonage validates all phone numbers. If a partial number is displayed or the area code and exchange are not valid, you cannot block that caller.
    • If a blocked caller calls you, they hear a message stating you are not available.
    Anonymous Call Block
    • Prevent callers who block their Caller ID display from ringing your Vonage home phone or mobile phone linked by the Extensions App.
    • If you turn on this feature, these callers cannot reach you: Anonymous, Private, Private Number, Private Name, Number Private, Caller Private, Retstrictedand Withheld.
    • If one of these blocked callers attempts to contact you, they hear a message stating their call cannot be completed until their Caller ID is unblocked.
    Extensions App
    • Incoming calls ring your Vonage home phone and up to two phones linked by the Extensions App. To turn off incoming calls to the app only, open app and go to Call Settings.
    • Open app and go to Recents to block a phone number with a swipe or Call Settings to enter phone numbers manually.
    • Outgoing Caller ID shows your Vonage home phone number. Open app and go to Call Settings if you want to display your mobile phone number on outgoing Caller ID.
    Voicemail
    • To pick up Voicemail from your Vonage home phone, dial * 1 2 3.
    • To pick up Voicemail from any other phone, dial your Vonage phone number and press *(asterisk) when Voicemail answers.
    • 1 2 3 4 is your temporary Voicemail Password/PIN.
    Call Forwarding
    • Forward calls using your Vonage home phone keypad or set up in your Online Account.
    • Calls can be forwarded to an international phone number and if the international number is not included in your Vonage calling plan, you can incur charges.
    Trouble Using Service
    Whether you have a problem with no dial tone, making or receiving calls or even audio issues, use our Support Tools to help you troubleshoot the issue you are experiencing.Note: We are aware that there is a known compatibility issue for customers of Vonage who have AT&T U-Verse as their Internet Service Provider.  If you are experiencing technical issues, specifically a lack of dial tone, please contact our Customer Support department so we can assist in fixing this for you. ​
    Vonage Adapter Not Working
    Before you request a replacement, make certain you have an Internet connection and review the instructions for your adapter type to ensure you are properly set up. If your adapter is still not functioning correctly, you must Chat with Us or Call Us for a replacement.

  • Billing & Payment

    Change My Billing Date

    You can request that we change your billing date by Chat or Phone, if you have been a customer for 45 days and meet the following guidelines:

    • Account status is Active.
    • Next payment date is more than 4 days away.
    • Account is not on a promotional plan.
    • Current account balance is $0.
    • No phone lines are on the Annual Prepay Plan.
    • Billing date has not been changed more than three times in the past 12 months.
    Pay My Bill

    Vonage bills one month in advance and your payment method is automatically charged each month for the amount due. If payment is not collected, you will have a past due balance. You can pay a past due balance or make an early payment up to $400 in your Online Account.

    Vonage does not accept payment by mail or in person.
    Understand My Bill

    Your current Vonage bill reflects estimated charges to date, including taxes and fees, for the current billing cycle. Your previous billing statements itemize all the charges from a past billing cycle.

    Sign in to your Online Account to review all of your billing information.
    Update Payment Information

    You can change or update your payment information (credit/debit card or checking account) in your Online Account.

    If your payment method is a credit or debit card, you can also update this information using the Automated Payment Hotline. Make certain you have a valid credit/debit card information and your Vonage Security PIN when you call.
    View or Print My Bill
    Vonage supports paperless billing only. All your billing information, including taxes, fees and payment details, is available in your Online Account to view or print as needed.

  • Features & Settings

    Block/Unblock Phone Numbers
    Whether you block phone numbers in your Online Account or using the Extensions App, you can prevent up to 50 numbers from ringing your Vonage home phone and any phone connected by the app.
    Forward Calls

    Turn Call Forwarding on and off in your Online Account or from your Vonage phone. When the feature is on, it remains on until you turn it off.

    You can forward incoming calls to any one phone number, including any international number.
    Set Up Extensions App or Link Mobile Numbers

    Link up to two mobile phone numbers to your Vonage service so you can make calls for the same rates as your Vonage home phone when you are on the go.

    • If you have an iPhone or Android, download the Extensions® App to make and receive calls on the go.
    • If you do not have an iPhone or Android, link any mobile phone numberand make calls on the go.
    Use Voicemail

    Your Voicemail is turned on as soon as your Vonage service is activated, even if your Vonage adapter is not yet set up.The first time you call Voicemail, you will be prompted to set your PIN and record your greeting. You can change these at any time.

    Some Voicemail changes are done on the phone. Other changes such as your Ring Count can be set in Online Account.
    View All Features

    Free. Included with Vonage Service

    3-Way CallingAnonymous Call BlockCaller ID and Caller ID BlockCall ForwardingCall Hunt/Ring ListsCall ReturnCall TransferCall WaitingDirectory Assistance Call BlockDo Not DisturbExtensions AppLinked Mobile NumbersInternational Call BlockNetwork Availability NumberSelective Call BlockSimulRingVoicemail

    Paid Services

    Vonage Fax LineToll Free PlusVirtual NumberVonage Softphone

  • Calling Plans & International Rates

    Change My Calling Plan
    Sign in to your Online Account and select Change Plan from the Summary tab.
    Check International Rates

    Use our International Calling Rate Tool to view the rates to call landlines and mobiles in a specific country based on your calling plan.

    If you are unsure what calling plan you have, sign in to your Online Account to find this information.
    Compare Calling Plans

    Before you add another voice line or change your current calling plan, review our list of available calling plans.

    While you can add or change to most calling plans in your Online Account, there are some instances where you must Chat or Call Us for assistance.
    Make an International Call

    To place a call to an international location, use the following dialing instructions. Refer to International Country Codes, if needed.

    • From U.S. phone number to Canada: 1 + area code + number
    • From U.S. phone number to Puerto Rico, Bermuda, and other territories: 1 + area code + number
    • From U.S. phone number to other locations: 011 + country code + area code + number
    View Included and Paid Features

    Free. Included with Vonage Service

    3-Way CallingAnonymous Call BlockCaller ID and Caller ID BlockCall ForwardingCall Hunt/Ring ListsCall ReturnCall TransferCall WaitingDirectory Assistance Call BlockDo Not DisturbExtensions AppLinked Mobile NumbersInternational Call BlockNetwork Availability NumberSelective Call BlockSimulRingVoicemail

    Paid Services

    Vonage Fax LineToll Free PlusVirtual NumberVonage Softphone

  • Reset Password & Update Account Info

    Change 911 Address/Set Out of Country
    Set up or change your 911 address in your Online Account in Features & Settingssection under the Adapter & 911 Settingstab.
    Change Phone Number
    Sign in to your Online Account and select Change Your Number from the Summarytab.
    Forgot Username/Password

    To sign in to your Online Account, you need your Username and Password.

    If you have forgotten your Username, use your 10-digit Vonage phone number instead. If you have forgotten your Password, you can reset it.
    Modify Shipping Address
    Go to the Profile tab in your Online Account now to update your username, password, email address, phone number, billing address and other profile information.
    Update Email Address
    Go to the Profile tab in your Online Account now to update your username, password, email address, phone number, billing address and other profile information.

  • Phone Number Transfer

    Correct Number Transfer Issue
    When you check your number transfer status in your Online Account and an issue is identified, instructions on how to resolve are also outlined.
    Get Phone Number Transfer Status

    You can find updates on the progress of your number transfer to Vonage in your Online Account.

    If additional information is needed to complete the number transfer or if an issue is encountered, you will be directed to the resource resolve.
    Transfer Phone Number

    It takes up to ten business days to complete the number transfer to Vonage once your Number Transfer Authorization (NTA) form has been completed and submitted.

    Be certain to have a bill from your current phone provider to help you complete the form accurately and prevent any delay in completion of the number transfer.
    Transfer Phone Number with DSL Service

    Before you transfer your phone number to Vonage, contact your DSL Internet service provider to request they convert your DSL service to stand-alone service. If the stand-alone service is not set up before your transfer completes, you will lose your Internet service and the ability to make phone calls.

    Check number tranfer status in your Online Account to obtain the date the transfer will complete.
    Use Service During Number Transfer

    When you transfer a phone number to Vonage, you are assigned a Temporary Virtual Number that is removed when the transfer is complete. Because you have a temporary number, you can make and receive calls as soon as you set up your Vonage adapter.

    Sign in to your Online Account to view your Temporary Virtual Number and check the status of your number transfer.

  • Mobile Apps

    Available Vonage Apps

    Vonage offers three apps that can be downloaded to your iPhone or Android phone: Vonage Extensions, Vonage Mobile and Vonage Business.

    • Use the Extensions App to link up to two phone numbers to your Vonage service so you can make and receive calls on the go for the same rates as your Vonage calling plan.
    • To use the Vonage Mobile App, a Vonage calling plan is not needed. Instead, purchase talk credits so you can make low cost international calls on up to five linked devices. You can additionally talk, text and exchange video chats worldwide for free with other Vonage Mobile users.
    • With the Vonage Business App, customers continue to have access to the full functionality of their business plan on the go.
    Download/Use Extensions App

    Supported Devices:

    • Apple iPhones 4 and higher (iOS 7 and higher)
    • Android phones (OS 2.3.3 and higher)

    Download and Install:

    • Vonage Extensions for iPhone
    • Vonage Extensions for Android.

    See Extensions App for details on how to use. You can also visit the Help Center within the app.
    Download/Use Vonage Business App
    Visit businesssupport.vonage.com for information on how to download and use the Vonage Business App.
    Download/Use Vonage Mobile App
    1. Go to your app store.
    2. Search for Vonage Mobile.
    3. Install the app.

    See Vonage Mobile App for details on how to use. You can also visit the Help Center within the app.

  • Cancel

    Cancel Service
    Vonage does not offer the ability to cancel your service online or through email. You must contact Vonage by phone at 1-732-944-0000.
    Change My Calling Plan
    Sign in to your Online Account and select Change Plan from the Summary tab.
    Compare Calling Plans
    If your current calling plan is not providing you with benefits you need, review our list of available calling plans to consider your other choices.
    Relocate & Keep Service
    Whether you are moving across town, across the country, or overseas, there is no need to cancel your Vonage service. You can keep your Vonage account active, take your adapter with you, and link your mobile number to make calls during your move. Go to Move with Vonage for the details.
    Trouble Using Service
    Whether you have problems with no dial tone, making or receiving calls or sound (audio) issues, use our Support Tools to help you troubleshoot the issue you are experiencing.

  • Order Vonage Service

    Add Calling Plan (Voice Line)

    You can add a second voice line to your Vonage service through your Online Account. The cost for your additional line depends on the calling plan that you choose.

    See Compare Calling Plans for descriptions and pricing of our various plans.
    Add Services

    You can add the following services to your account:

    • Fax Line
    • Virtual Number
    • Toll Free Number
    • SoftPhone
    Order a New Vonage Adapter

    You can order a new adapter when you add an additional phone line.

    If you need to replace a defective Vonage adapter, Chat or Call us for assistance at 1-732-444-0000
    Sign Up for New Service

    You can sign up for Vonage service online 24/7.

    • For details on our residential calling plans to call internationally or in the U.S. only, click here to learn more and to sign up.
    • For information about our small business calling plans, visit business.vonage.com.

Automated Payment Hotline

Call: 1-800-528-7690 to make a payment, check your account balance or update your credit card.

Chat With Us

Click to Chat Chat is currently unavailable. An agent should be available in 4 minutes and 17 seconds.

Hours of operation:

  • Monday - Sunday: 24 Hours
  • It is currently Saturday, 8:51 PM EST

Call Us

Email Us

Send us an email.We will respond within 24 hours.

Hours of operation:24 hours a day, 7 days a week
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© 2026 Vonage

Legal Privacy PolicyE911

¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

†Limited time offer. Valid for new customers only who are residents of the 48 contiguous United States, 18 years or older. Cannot be combined with any other promotional offer. Offer good while supplies last. Limited one prepaid or gift card ("Card") per household. An eligible customer must be active and in good standing and subscribe to Vonage for two bill cycles. After approval of eligibility, allow 5-10 business days for the Card to be issued. Terms and conditions are applied to the Cards. Vonage has the sole right to decide all matters and disputes arising from the Card, and all decisions are final. All taxes on Cards are solely Customer's responsibility. Vonage is not responsible for any damage to the Card sustained during delivery or product defects of any kind. In the event that the Card becomes unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value. Visa prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

© 2026 Vonage

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fac twi in

© 2026 Vonage

Legal | Privacy Policy | E911

¹Unlimited Calling is based on normal residential, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH-SPEED INTERNET REQUIRED. VALID FOR NEW ACCOUNTS ONLY. RATES EXCLUDE INTERNET SERVICE, FEES AND TAXES. Extensions® permits inbound and outbound calling on up to two additional registered phones at the home calling plan rates. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 400), all call minutes placed from both your home and registered Extensions® phones will count toward your monthly minutes allotment. Extensions® calls made from mobiles use data or airtime and may incur surcharges, depending on your mobile plan. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

© 2026 Vonage

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