WF-1000XM3 | Help Guide | Charging The Headset - Sony Corporation

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Charging the headset

The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use.

1. Connect the charging case to an AC outlet.

   Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

   

   The indicator (red) on the charging case lights up and the charging case starts charging.

2. Set the headset in the charging case.

   

   • Close the lid of the charging case after setting the headset in the charging case. The headset also starts charging.
   • If one unit of the headset is finished charging when you open the lid of the charging case, the indicator of the unit is not lit. The other unit continues charging.
   • Charging of the headset and the charging case is completed in about 3.5 hours (*) and the indicator (red) on the charging case turns off automatically. When you open the lid of the charging case after charging is completed, the indicators (red) of the headset will remain lit for a while.

   *Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

   After charging is complete, disconnect the USB Type-C cable.

About the charging time

The required time for fully charging the headset and the charging case is about 3.5 hours.

Charging the headset when you are outside

A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it to charge the headset when you go out without a power supply. If the charging case is fully charged, you can charge the headset about 3 times.

The required time for fully charging the left/right unit of the headset is about 1.5 hours.

Notes on charging the headset when you are outside

• If the indicator (red) on the charging case flashes and then immediately turns off when the headset is placed in the charging case, then the remaining battery charge of the charging case is low and the headset cannot be charged.
• If the indicator (red) on the charging case does not turn on/flash even when the headset is placed in the charging case, then the battery charge of the charging case is empty.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA)

Personal computer

Personal computer with a standard USB port

• We do not guarantee operation on all computers.
• Operations using a custom-built or homebuilt computer are not guaranteed.

Hint

• The headset can be also charged by connecting the charging case to a running computer using the supplied USB Type-C cable.

Note

• Charging may not be successful with cables other than the supplied USB Type-C cable.
• Charging may not be successful depending on the type of USB AC adaptor.
• When the charging case with the headset placed in is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.
• The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging the headset once again.
• If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges.
• If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.
• If the headset is not used for a long time, it may take longer to charge the battery.
• Be sure to close the lid of the charging case to prevent the battery of the charging case from being consumed.
• If the headset or the charging case detects a problem while charging due to the following causes, the indicator (red) of the charging case flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
  • Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).
  • There is a problem with the battery.
  It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
• If the headset is not used for a long time, the indicator (red) may not light up right away when charging. Please wait a moment until the indicator (red) lights up.
• If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult your nearest Sony dealer to replace the rechargeable battery.
• Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle.
• When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub.

Go to Page Top

• Getting started
  • What you can do with the Bluetooth function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
    • Replacing the earbuds
    • When you have finished using the headset
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Wearing the headset
    • Wearing the headset
    • Using only one unit of the headset
    • About the touch sensor
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • Easy setup with app
    • Connecting with the “Sony | Headphones Connect” app
  • Android smartphone
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
    • One-touch connection (NFC) with an Android smartphone
    • Disconnecting the Android smartphone with one-touch (NFC)
    • Switching the device by one-touch (NFC)
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Disconnecting Bluetooth connection (after use)
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
  • Listening to ambient sound
    • Listening to ambient sound during music playback (Ambient Sound Mode)
    • Listening to ambient sound quickly (Quick Attention Mode)
  • Sound quality mode
    • About the sound quality mode
  • Supported codecs
  • About the DSEE HX function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with “Sony | Headphones Connect” app
  • Installing “Sony | Headphones Connect” app
  • Accessing support information from the “Sony | Headphones Connect” app
  • Updating the headset software
• Important information
  • Precautions
  • License notice
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • Unable to turn on the headset.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be charged even if connecting the charging case to a computer.
    • The remaining battery charge of the headset is not displayed on the screen of smartphone.
  • Sound
    • No sound
    • Low sound level
    • There is a difference in volume between the left and right sides, insufficient low-frequency sound.
    • Low sound quality
    • Sound skips frequently.
    • The noise canceling effect is not sufficient.
  • Bluetooth
    • Pairing cannot be done.
    • One-touch connection (NFC) does not work.
    • Unable to make a Bluetooth connection.
    • Distorted sound
    • The Bluetooth wireless communication range is short, or the sound skips.
    • The headset does not operate properly.
    • Cannot hear a person on a call.
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings