WH-1000XM3 | Help Guide | Pairing Cannot Be Done.

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Pairing cannot be done.

• Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
• The headset automatically enters pairing mode when pairing the first device after purchasing, initializing, or repairing the headset. To pair a 2nd or subsequent device, press and hold the button of the headset for 7 seconds or more to enter pairing mode.
• When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.

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Related Topic

• About the indicator
• How to make a wireless connection to Bluetooth devices
• Initializing the headset to restore factory settings

• Getting started
  • What you can do with the Bluetooth function
  • About voice guidance
  • Supplied accessories
    • Checking the package contents
    • Setting the headset in the carrying case
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • System requirements for battery charge using USB
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • Easy setup with app
    • Connecting with the "Sony | Headphones Connect" app
  • Android smartphone
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
    • One-touch connection (NFC) with an Android smartphone (Android 4.1 or later)
    • Disconnecting the Android smartphone with one-touch (NFC)
    • Switching the device by one touch (NFC)
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Computers
    • Pairing and connecting with a computer (Windows 10)
    • Pairing and connecting with a computer (Windows 8/Windows 8.1)
    • Pairing and connecting with a computer (Windows 7)
    • Pairing and connecting with a computer (Mac)
    • Connecting to a paired computer (Windows 10)
    • Connecting to a paired computer (Windows 8/Windows 8.1)
    • Connecting to a paired computer (Windows 7)
    • Connecting to a paired computer (Mac)
  • Other Bluetooth devices
    • Pairing and connecting with other Bluetooth devices
    • Connecting to a paired Bluetooth device
  • Multipoint connection
    • Connecting the headset to both a music player and a smartphone or mobile phone
    • Connecting the headset to 2 Android smartphones
    • Connecting the headset to an Android smartphone and an iPhone
  • Disconnecting Bluetooth connection (after use)
  • Using the supplied headphone cable
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
    • Optimizing the noise canceling function to suit the wearer (NC Optimizer)
  • Listening to ambient sound
    • Listening to ambient sound during music playback (Ambient Sound Mode)
    • Listening to ambient sound quickly (Quick Attention Mode)
  • Sound quality mode
    • About the sound quality mode
  • Supported codecs
  • About the DSEE HX function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with "Sony | Headphones Connect" app
  • Installing "Sony | Headphones Connect" app
• Important information
  • Precautions
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • The headset is not turned on.
    • Charging cannot be done.
    • Charging time is too long.
    • The headset cannot be recognized by a computer.
    • The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
  • Sound
    • No sound
    • Low sound level
    • Low sound quality
    • Sound skips frequently.
    • The noise canceling effect is not sufficient.
  • Bluetooth
    • Pairing cannot be done.
    • One-touch connection (NFC) does not work.
    • Unable to make a Bluetooth connection.
    • Distorted sound
    • The Bluetooth wireless communication range is short, or the sound skips.
    • The headset does not operate properly.
    • Cannot hear a person on a call.
    • Low voice from callers
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings