WH-1000XM4 | Pairing And Connecting With A Computer (Mac)

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Pairing and connecting with a computer (Mac)

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.

Compatible OS

macOS (version 10.10 or later)

Before starting the operation, make sure of the following:

• Your computer has a Bluetooth function that supports music playback connections (A2DP).
• When you use a video calling application on your computer, your computer has a Bluetooth function that supports calling connections (HFP/HSP).
• The computer is placed within 1 m (3 feet) of the headset.
• The headset is charged sufficiently.
• The operating instructions of the computer is in hand.
• Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
• Set the computer speaker to the ON mode. If the computer speaker is set to the “OFF” mode, no sound is heard from the headset. Computer speaker in the ON mode

  

1. Enter pairing mode on this headset.

   Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step .

   When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds.

   

   Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.

   

2. Wake the computer up if the computer is in standby (sleep) or hibernation mode.
3. Register the headset using the computer.
   1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen.

      

   2. Select [WH-1000XM4] of the [Bluetooth] screen and click [Connect].

      If [WH-1000XM4] and [LE_WH-1000XM4] are displayed, select [WH-1000XM4].

      [LE_WH-1000XM4] will be displayed first, but wait until [WH-1000XM4] is displayed.

      It may take about 30 seconds to 1 minute for [WH-1000XM4] to be displayed.

      If [WH-1000XM4] is not displayed, try again from step .

      

   If Passkey (*) input is required, input “0000”.

   The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.

   If they are not connected, see “Connecting to a paired computer (Mac)”.

   *A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.

4. Click the speaker icon in the upper right part of the screen and select [WH-1000XM4].

   Now you are ready to enjoy music playback on your computer.

   

Hint

• The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
• To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”.

Note

• If pairing is not established within 5 minutes, pairing mode is canceled. In this case, start the operation again from step .
• Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
  • Pairing information has been deleted after repair, etc.
  • When a 9th device is paired. The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device.
  • When the pairing information for the headset has been deleted from the Bluetooth device.
  • When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the device and then pair them again.
• The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.

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Related Topic

• How to make a wireless connection to Bluetooth devices
• Connecting to a paired computer (Mac)
• Listening to music from a device via Bluetooth connection
• Making a video call on a computer
• Disconnecting Bluetooth connection (after use)
• Initializing the headset to restore factory settings

• Getting started
  • What you can do with the Bluetooth function
  • About the voice guidance
  • Supplied accessories
    • Checking the package contents
    • Setting the headset in the carrying case
  • Parts and controls
    • Location and function of parts
    • About the indicator
  • Wearing the headset
  • Power/Charging
    • Charging the headset
    • Available operating time
    • Checking the remaining battery charge
    • Turning on the headset
    • Turning off the headset
• Making connections
  • How to make a wireless connection to Bluetooth devices
  • Easy setup with app
    • Connecting with the “Sony | Headphones Connect” app
  • Android smartphone
    • Pairing and connecting with an Android smartphone
    • Connecting to a paired Android smartphone
    • One-touch connection (NFC) with an Android smartphone
    • Disconnecting the Android smartphone with one-touch (NFC)
    • Switching the device by one-touch (NFC)
  • iPhone (iOS devices)
    • Pairing and connecting with an iPhone
    • Connecting to a paired iPhone
  • Computers
    • Pairing and connecting with a computer (Windows 10)
    • Pairing and connecting with a computer (Windows 8.1)
    • Pairing and connecting with a computer (Mac)
    • Connecting to a paired computer (Windows 10)
    • Connecting to a paired computer (Windows 8.1)
    • Connecting to a paired computer (Mac)
  • Other Bluetooth devices
    • Pairing and connecting with a Bluetooth device
    • Connecting to a paired Bluetooth device
  • Multipoint connection
    • Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
    • Connecting the headset to 2 Android smartphones (multipoint connection)
    • Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
    • Connecting the headset to 2 devices simultaneously (multipoint connection)
  • Disconnecting Bluetooth connection (after use)
  • Using the supplied headphone cable
• Listening to music
  • Listening to music via a Bluetooth connection
    • Listening to music from a device via Bluetooth connection
    • Controlling the audio device (Bluetooth connection)
    • Disconnecting Bluetooth connection (after use)
  • Noise canceling function
    • What is noise canceling?
    • Using the noise canceling function
    • Optimizing the noise canceling function to suit the wearer (NC Optimizer)
  • Listening to ambient sound
    • Listening to ambient sound during music playback (Ambient Sound Mode)
    • Listening to ambient sound quickly (Quick Attention Mode)
    • Speaking with someone while wearing the headset (Speak-to-Chat)
  • Sound quality mode
    • About the sound quality mode
  • Supported codecs
  • About the DSEE Extreme function
• Making phone calls
  • Receiving a call
  • Making a call
  • Functions for a phone call
  • Making a video call on a computer
  • Disconnecting Bluetooth connection (after use)
• Using the voice assist function
  • Using the Google Assistant
  • Using Amazon Alexa
  • Using the voice assist function (Google app)
  • Using the voice assist function (Siri)
• Using the apps
  • What you can do with the “Sony | Headphones Connect” app
  • Installing the “Sony | Headphones Connect” app
  • Accessing support information from the “Sony | Headphones Connect” app
  • Updating the headset software
• Important information
  • Precautions
  • License notice
  • Trademarks
  • Customer support websites
• Troubleshooting
  • What can I do to solve a problem?
  • Power/Charging
    • Unable to turn on the headset.
    • Charging cannot be done.
    • Charging time is too long.
    • The available operating time is short (the duration of the battery is short).
    • The headset cannot be charged even if connecting the headset to a computer.
    • The remaining battery charge of the headset is not displayed on the screen of smartphone.
  • Sound
    • No sound
    • Low sound level
    • Low sound quality
    • Sound skips frequently.
    • The effect of noise canceling is not sufficient.
  • Bluetooth connection
    • Pairing cannot be done.
    • One-touch connection (NFC) does not work.
    • Unable to make a Bluetooth connection.
    • Distorted sound
    • The headset does not operate properly.
    • Cannot hear a person on a call.
    • Low voice from callers
    • The touch sensor control panel does not respond correctly
    • The headset reacts incorrectly.
  • Resetting or initializing the headset
    • Resetting the headset
    • Initializing the headset to restore factory settings