What Is Adobe CEF Helper? - Adobe Support Community - 12646750

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  • What is Adobe CEF Helper?
Locked 3 Upvote What is Adobe CEF Helper? David__B Adobe Employee David__B Adobe Employee , Jan 10, 2022 Jan 10, 2022

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The Creative Cloud desktop app has several individual components inside its user interface, such as the Apps tab, the Files tab, and the Discover tab. Adobe CEF helper is a process that renders these components of the Creative Cloud desktop app. Usually, there are multiple processes with this name running at the back end as we have divided the user interface in the different sections to monitor each process separately. If there's an issue in one component, CEF helper manages that individual component of the Creative Cloud desktop app without impacting other components. CEF helper is important to run the Creative Cloud desktop app.

To learn more about Creative Cloud related background processes please visithttps://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

Troubleshooting if Creative Cloud background process are affecting performance:

    1. Confirm you have the latest version of the the Creative Cloud desktop app by going to Help > Updates with the app selected
    2. Check for operating system updatesMac - Apple icon (top left) > About this Mac > Software UpdatesWin - Start button, and then go to Settings > Update & Security > Windows Update
    3. Reboot the computer
    4. Try temporarily disabling any third party anti-virus or system optimization software
    5. Pause sync from the preferences within the Creative Cloud desktop app
    6. If you're experiencing high CPU use after upgrading your macOShttps://helpx.adobe.com/creative-cloud/kb/high-cpu-power-idle-cloud.html
    7. Contact and work with our support directly. Chat support can reached here:https://helpx.adobe.com/contact.html?rghtup=autoOpen

Having this information ready can help expedite the troubleshooting with Adobe support

  • Which Adobe process(es) are causing the issue?
  • How is the system being affected - CPU, RAM, or Energy use?
  • Capture screen shots of the issue from either Task Manager or Activity Monitor
  • After rebooting how long does it take for the issue to appear?
  • Which Anti-virus software do you use?
  • How long has the issue been occurring on the system?
  • Run the log collector on the system and upload your log files http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
TOPICS File sync 15.8K translate Translate Report More Reply Community guidelines Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more community guidelines replies 1 Reply 1 Jump to latest reply David__B Adobe Employee David__B AUTHOR Adobe Employee , Mar 09, 2022 Mar 09, 2022

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0 Upvote translate Translate Report More Reply Community guidelines Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more community guidelines Post Reply Resources Getting Started What are Creative Cloud services? Open in a new window What are Creative Cloud Libraries? Open in a new window What are Cloud Documents? Open in a new window Creative Cloud mobile app collection Open in a new window Quick Start for Adobe Stock Open in a new window Storage and services common questions Open in a new window Services Adobe Express Open in a new window Showcase your work > Adobe Portfolio Open in a new window Showcase your work > Behance Open in a new window Adobe Fonts Open in a new window Manage assets with Creative Cloud Libraries Open in a new window Your Files Open in a new window Collaboration & Sharing Cloud Storage Open in a new window Collaborate on CC Libraries or folders Open in a new window Share a file or folder Open in a new window Collaboration FAQ Open in a new window Sync files in your Creative Cloud Files folder Open in a new window

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