Wheres My Refund Is Saying I'm Entering Wrong Information And Im Not

turbotax icon US En United States (English) United States (Spanish) Canada (English) Canada (French)
    TURBOTAX
  • Expert does your taxes Back

    Expert does your taxes

    An expert does your return, start to finish

    Full Service for personal taxes Full Service for business taxes
  • Do it yourself Back

    Do it yourself

    We'll guide you step-by-step

    Do your own personal taxes Do personal taxes with expert help Do business taxes with expert help Do taxes with a CD/download
  • Resources Back

    Resources

    Explore tax tools, get tips, and read reviews

    Tax refund calculator Tax bracket calculator W-4 withholding calculator Self-employed expense estimator More calculators Latest tax law changes Active duty/reserve military Product reviews Tax tips TurboTax blog Let an expert do taxes for you Back Let an expert do taxes for you Simple tax situations (W-2 only) Itemized deductions Investors/rental properties Self-employed/gig workers Pricing File your own taxes with expert help Back File your own taxes with expert help Simple tax situations (W-2 only) Itemized deductions Investors/rental properties Self-employed/gig workers Pricing File your own taxes Back File your own taxes Simple tax situations (W-2 only) Itemized deductions Investors/rental properties Self-employed/gig workers Pricing File your own taxes with a CD/Download Back File your own taxes with a CD/Download Home and business Download TurboTax TurboTax Advantage subscription
  • Support Back

    Support

    Find answers and manage your return

    Help and community answers Track your refund File an extension Check your e-file status File a prior year's taxes Amend your return Find prior year return FAQ
  • Pricing
  • Community Back

    Community

    • Discuss your taxes
    • News & Announcements
    • Help Videos
    • Event Calendar
    • Life Event Hubs
    • Champions Program
    • Community Basics
  • Topics
Sign up turbotax icon Sign in turbotax icon Sign in to TurboTax Sign up turbotax iconSign in TurboTax Community

Find answers to your questions

TurboTax

Work on your taxes

  • Community
    • Discuss your taxes
    • News & Announcements
    • Help Videos
    • Event Calendar
    • Life Event Hubs
    • Champions Program
    • Community Basics
  • Topics
cancel Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Did you mean:  US En United States (English) United States (Spanish) Canada (English) Canada (French) Sign in to Community
  • Community
  • Discussions
  • Taxes
  • After you file
  • Wheres my refund is saying i'm entering wrong information and im not
Announcements Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Yes No johnnaevans00 johnnaevans00 Level 1 Wheres my refund is saying i'm entering wrong information and im not Topics:
  • TurboTax Live Deluxe Online
posted ‎February 24, 2020 11:29 AM last updated ‎February 24, 2020 11:29 AM 2 43 48,208 Bookmark Icon Connect with an expert
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

43 Replies CassLO Expert Alumni CassLO Expert Alumni

Wheres my refund is saying i'm entering wrong information and im not

If it has been 24 hours since the IRS accepted your tax return, be sure when checking Where’s My Federal Refund? site that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. Also if you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees.If you are filing joint, be sure to enter the filers information that appears first on the return.

Why is there no record of my return at Where's My Refund (WMR)

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer" ‎February 24, 2020 5:32 PM 1 12 33,387 Bookmark Icon johnnaevans00 johnnaevans00 Level 1

Wheres my refund is saying i'm entering wrong information and im not

my return was accepted on feb 14th. it was approved by the irs and it gave me a feb 26 deposit date for my refund. then all of a sudden today it started saying i was entering wrong info. but this info has worked just fine until now. when i call the irs.gov automated phone line it still gives me a refund deposit date of feb 26th.

‎February 24, 2020 6:08 PM 2 1 33,385 Bookmark Icon JakailaLO Expert Alumni JakailaLO Expert Alumni

Wheres my refund is saying i'm entering wrong information and im not

This is normal. TurboTax updates what stage your return is in and the IRS site updates when you can expect your refund:

  • E-filing status is what stage of the process your return is in.
  • Refund status is when you can expect your refund.

Once your tax return has been submitted, the most up to date information will come from the IRS.

It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates.

Please see below for more information on what accepted means:

https://ttlc.intuit.com/community/return-status/help/what-does-accepted-mean/00/26285

See the video in this link for a really good explanation of the process:

https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer" ‎February 24, 2020 6:17 PM 2 33,381 Bookmark Icon KellyReilee KellyReilee Level 1

Wheres my refund is saying i'm entering wrong information and im not

I filled in February 2021 and was excepted on feb 14th I still did not receive it and it’s March 23 2021 . I go on there website and it’s saying I’m putting wrong info in . When do you thing is the latest I will get my return because this has me so upset.

‎March 22, 2021 8:25 PM 1 14 30,290 Bookmark Icon Cherylanne1985 Cherylanne1985 Level 2

Wheres my refund is saying i'm entering wrong information and im not

Mine is saying the same thing. I have no idea of the status.

‎March 23, 2021 7:24 AM 1 13 30,271 Bookmark Icon JotikaT2 Employee Tax Expert JotikaT2 Employee Tax Expert

Wheres my refund is saying i'm entering wrong information and im not

You may need to wait a bit longer for the system to update as sometimes it takes a little more time. The IRS has had to implement many changes in the last few weeks so they may be taking a bit longer. Trying using the following link to track your refund.

IRS processing time and refund status

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

@KellyReilee

@Cherylanne1985

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer" ‎March 23, 2021 7:30 AM 0 12 30,270 Bookmark Icon Cherylanne1985 Cherylanne1985 Level 2

Wheres my refund is saying i'm entering wrong information and im not

It showed me when it was accepted and has one orange bar but now it’s showing that they can’t find it

‎March 23, 2021 8:16 AM 0 1 30,266 Bookmark Icon AshleyLO Expert Alumni AshleyLO Expert Alumni

Wheres my refund is saying i'm entering wrong information and im not

@Cherylanne1985 Have you tried calling the IRS to ascertain more information on your personal return? Here's how you can reach them: What if my IRS refund is taking longer than 21 days?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer" ‎March 23, 2021 9:13 AM 0 30,261 Bookmark Icon nursesusan nursesusan Returning Member

Wheres my refund is saying i'm entering wrong information and im not

Why does my status keep saying I enter the w ty one information?

‎March 27, 2021 12:37 AM 0 30,208 Bookmark Icon nursesusan nursesusan Returning Member

Wheres my refund is saying i'm entering wrong information and im not

Mine is saying same thing that I am entering wrong info

‎March 27, 2021 12:58 AM 0 1 30,204 Bookmark Icon mesquitebean mesquitebean Level 15

Wheres my refund is saying i'm entering wrong information and im not

@nursesusan wrote:

Mine is saying same thing that I am entering wrong info

You do need to make sure you are entering the correct info. I'll give some tips below. But be aware there are some problems with the IRS "Where's My Refund" tool, and it is telling a lot of folks that it cannot find their info.

The IRS has put the following notice on their website, which is the first yellow box on the WMR page.

https://www.irs.gov/refunds

"Issues with Where's My Refund

Currently the Where’s My Refund tool is telling some users, in error, that they have entered their information incorrectly. We (the IRS) are working to resolve this issue and will update this message once the issue is corrected."

That being said, here are some tips when using the IRS WMR tool:

  • Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
  • Be sure you enter the correct SSN and filing status.
  • Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
  • Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
  • Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
  • You can also try phoning the IRS refund hotline. I've seen it work for some users when the WMR tool didn't. 800-829-1954

‎March 27, 2021 1:11 AM 1 30,201 Bookmark Icon gaaez1 gaaez1 Level 1

Wheres my refund is saying i'm entering wrong information and im not

I haven’t see a clear answer for this question. It literally says I enter red wrong info .

such as:

I entered the wrong social for my child which I did not because at the end of turbo tax it reviews all your info and it’s on my final documents .

my child is over 18 but he is my college dependent ! I support him .Full time student .

IRS has people that are messing up people taxes it’s a darn shame they are just stealing peoples money !

‎April 7, 2021 5:30 AM 2 9 29,793 Bookmark Icon EbonyA Expert Alumni EbonyA Expert Alumni

Wheres my refund is saying i'm entering wrong information and im not

Mesquitebean has provided a clear answer on this with an excerpt from the IRS website - please review that response above @gaaez1.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer" ‎April 7, 2021 9:14 AM 0 29,780 Bookmark Icon Treyman1993 Treyman1993 New Member

Wheres my refund is saying i'm entering wrong information and im not

My refund kept saying processing for 6 weeks. Now when I put my information in it said I am entering wrong information when it's right. Don't understand why.

‎April 15, 2021 4:42 AM 0 9 29,464 Bookmark Icon
  • Previous
    • 1
    • 2
    • 3
  • Next

Still have questions?

Questions are answered within a few hours on average.

Post a Question

*Must create login to post

Featured forums Taxes Lower Debt Investing Self-Employed All topics

Unlock tailored help options in your account.

Sign in to TurboTax Create an account >
Live Assisted: Get answers to all your tax questions! Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Live Assisted. Explore your options!
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question

Related Content

When can I enter my investment income and retirement pension

in Retirement tax questions

NUA Question - need answer before 2025 year end - sorry and thanks so much!

in Investors & landlords

I have an LLC in ohio that I get two different I come revenues from. How do I file a seperate schedule C for this and where in turbo tax to I enter this.

in Business & farm

I entered w2 instead of 1099. how do I change it?

in Get your taxes done using TurboTax

can i cancel the info entered today

in After you file

×

You are leaving TurboTax.

You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.

Cancel Continue

Tag » Where's My Refund Saying I Entered Wrong Information 2022