Why Is My TV Picture Breaking Up And Freezing? - Bell MTS

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Why is my TV picture breaking up and freezing?

If at any time while watching your Bell MTS Fibe TV service, the picture either freezes, is pixilated or both, a simple reset may be all that is needed to repair the issue.

General pixilation and freezing occurs when there is a disruption in the TV signal, or there is a weak signal altogether.

  1. Check your connections:
    • Unplug the HDMI cable from your Bell MTS Fibe TV Set-top Box.
    • Wait 30 seconds.
    • Plug the HDMI cable back in.
    • Wait for the signal to initialize.
    • Make sure all cables connected on the set-top box and your TV are secure.
  2. If you are still experiencing a problem:
    • Make sure ALL Ethernet and/or Coax cables are securely in place.
    • Unplug the power from the Bell MTS 2Wire or Pace RG as well as the affected set-top boxes.
    • Wait 60 seconds.
    • Plug the power back into the Bell MTS 2Wire or Pace RG.
    • Wait for the lights on the Bell MTS 2Wire or Pace RG to initialize.
    • Plug the power back into the affected set-top boxes.
    • Wait for the signal to initialize.
  3. If the problem persists, please Contact Us.

Note:

If the issue persists after powercycling all the Bell MTS equipment, there may be an issue on the network beyond your control. Please identify which channels are affected and Contact Us.

Related Links

  • Bell MTS TV equipment explained
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